@npowerhelp NPower dragging their heels re refund

[discodt]

Hello any advice given will be gladly appreciated.....Moved from a flat in August sen NPower meter readings for both gas and electric. They replied telling me i was 748 in credit as I paid my bills at a set amount each month by direct debit. Rang them in September asking where the money they owed me was and they told me the meter was faulty although this is the first I had heard of it.

Gave them two weeks and rang again and they said it was now under investigation and I could pass on a complaint to their relevant department which I did. They told me on October 11th they will investigate further and I will hear within 56 days....this is up on the 5th of December.

It seems after reading a few comments on the NPower Facebook page that this is a common thing for the company and they like to give people the run around.

So my question is after the 56 days are up and if I still haven't heard anything whats can i do is there a process they have to follow legally?

Is there a template letter to send ? thank you in advance

[citizenB]

Formal complaint to their Head /registered office - I would think that as they are holding your money longer than they should, you could ask for interest/compensation

[BankFodder]

Firstly, stop doing things on the phone unless you record the calls. Npower have a reputation of being inept and you need to keep all of the evidence that you can.

 

You are quite right, it is going on too long. If you want it to take a long time then go the Ombudsman route. If you want it to take a short time then start a small claim

[discodt]

Thank you I have started the ball rolling with an email to a Paul Massara in the complaints department and said time was nearly up and I will then be contacting the ombudsman x

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?432519-Does-an-energy-supplier-owe-you-money&p=4609455#post4609455