Brighthouse help please

[sassy77]

I have fallen into difficulties with my Brighthouse account and

 

 

am about to contact them via email to try to arrange a payment plan

 

 

could some one please check the following before I go ahead and send the email thanks

 

 

I am writing with regard to my existing Brighthouse account at the above store.

 

Unfortunately I have run into financial difficulties and I am contacting you to make a payment arrangement on my account.

 

I am only able to offer £10 per week at this time,

I would also request your bank details for me to be able to transfer this payment each week.

 

I will ONLY discuss this in writing via email or postal mail.

 

I withdraw permission for Caversham finance/Brighthouse

and any of its employees or representatives to attend my address as is my right by law.

 

I withdraw permission for Caversham finance/Brighhouse to contact me via phone,

for both Parties protection I will only deal with this issue in writing and will keep copies of all correspondence.

 

If any employees/representatives of yourselves disregard these withdrawals of consent

a log of evidence will be kept and I will make appropriate reports of harassment.

 

 

A copy of this email and all other correspondence will be kept as evidence that you as a company

are aware that I have legally withdrawn the right for you to attend my property,

and as evidence that I have attempted to come to an arrangement to pay in the face of the financial difficulties I am facing.

 

I await your response confirming receipt of this email,

and confirming that you have notified my local store of my withdrawals of consent for attending my property and being telephoned.

And your response to my offer of a payment agreement.

[citizenB]

I think you might consider something along the lines of..

 

Dear Sir or Madam,

 

Ref/Account numbers.

 

This letter is to advise that I am currently experiencing a financial hiccup and am unable to fulfil my contractual obligations to you.

 

I would request that you agree to a temporary payment arrangement for a period of (6 months) when I will be in a position to review this.

 

I would be able to make a payment of £10.00 per week (£40.00 per calendar month ?)

 

It is my wish that this matter is only dealt with in writing/email. I will NOT discuss this issue by telephone, nor will I speak to any representative who might attempt to call on me in person.

 

I will require your bank details in order to set up a payment transfer and look forward to hearing from you as soon as possible.

 

I think you need to be a little careful in making threats to lodge harassment charges at this stage. You have made your wishes quite clear and if they then go on to make an attempt to telephone or visit - then would be the time to point out there might be consequences to their actions.

[sassy77]

Thanks for the advice, possibly you are correct but I am very worried about a doorstep visit happening,

 

 

I am a single mother with 3 children and we have in the last few years escaped domestic violence,

 

 

Myself and my youngest daughter suffer from depression and anxiety due to this,

so the results of a doorstep visit would be quite serious even if I were to ignore the door (which I would) maybe I should have stated this in my original post.

 

 

I wonder if stating we're considered a vulnerable group would help or just give them something to use against us?

[citizenB]

Ah.. righto.. hold tight and I will see if there is anyone else around who might be able to advise..

[dx100uk]

hi popping in.

 

 

can I suggest you don't p'haps go in with all guns blazing

 

 

I appreciate things are difficult

 

 

but to me that looks a wee bit too frontal

and a bit like its come from reading/talking to the freedom of the land people/website

 

 

I suggest you write a nice polite letter

 

 

referring to your distress about doorstep visitors on your health.

 

 

and that you'll be in touch as soon as your situation changes to resolve the temporary payment issue.

 

 

if you've been them a few years have you looked at reclaiming all the insurances you have?

they are not necessary and are not compulsory

OSC/DLC

dx

[Jason BrightHouse Web Rela]

Good Morning sassy77

 

I am sorry to hear that you are currently experiencing some difficulties. I would like to assure you that we appreciate that our customers’ circumstances may change and are committed to assisting our customers through any financial difficulties.

 

We always try to contact customers in writing and by telephone to discuss and agree a way forward, but if we can’t make contact with a customer, it is only then when one of our colleagues may arrange a home visit. We do not employ bailiffs and this would only be to try and discuss a suitable resolution to avoid a customer from falling further in to arrears and to assist with putting in place measures to bring a customer’s account up to date.

 

In this case I would advise the quickest and easiest way to find a way forward with your agreement is to contact your local store manager. We know this can be a difficult situation, but there are a number of ways we can help to get you back on track, such as changing to a similar but cheaper product.

 

However, we would also respect your request to only receive written correspondence only regarding your account and if this is something that you would like to arrange, I kindly request that you send an email with the full details to [email protected] with 'CAG ref 106430' in the subject line.

 

Please don't forget to include your account details including the full name and address on the account so I can then locate your account and help get a resolution in place.

 

Kind Regards

 

Jason

Web Relations

[sassy77]

thanks to those that offered the advice, I reworded the message and added a paragraph explaining my situation and health issues.

 

Jason I just resent the email with the cag reference no thank you

[Jason BrightHouse Web Rela]

Good Morning sassy77,

 

Thank you for sending the email.

 

I can confirm the Customer Relations team have received the email and all the information.

 

The email has been forwarded to the correct management team to be looked into and you will be receiving a response in due course.

 

Best wishes

 

Jason

Web Relations