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    • Hi. I am reading through the full thread and will continue to research. I have come across a reference to a form called N180 DQ in the thread, but I cannot see any reference to this form in my case nor can I see it on the MoneyClaim website. Should I have been sent this form? Thanks 
    • 12mph (beyond any UK limit) will certainly qualify for a Fixed Penalty. So you should received an offer of a FP for each of the remaining two offences. Be sure to submit your licence details as instructed when you accept the offer. If you don't your £100 will be returned to you and the police will prosecute you in court.
    • and it will be also now written off under age related criteria anyway.
    • @dx100ukThanks for this! I'm still not clear if I'm facing more than 6 points on my license though. Can you explain any further please? When I accept the 2nd speeding ticket, will they just charge me £100 and 3 points, or will they be more severe consequences since that offense took place the following day of the 1st offense? Similarly, when I accept the 3rd offense, will they look at my record or just charge me with the £100 fine and 3 points? @Man in the middleI've been searching the forum and you seem very knowledgeable. Would you mind giving a look at my query please? Thanks in advance!!
    • Yes of course. That's why it says cc:: BIg Motoring World at the bottom. Don't imagine that this solves the issue. It doesn't. He not have to force the finance company and big motoring world to accept the rejection to give your money back. I suggest that you get the letter off tomorrow. And let us know what you hear but on Friday you should then send a threat to the finance company.   Have a look what I have said here about your options and read the whole thread as well.  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rail ticket 'rip-off': passengers routinely denied cheapest fares


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Rail passengers are routinely being denied the cheapest fares when they buy tickets at stations, The Telegraph can disclose.

 

Self-service machines — which are used to purchase almost a quarter of all tickets sold annually — offer wildly different fares, an investigation by this newspaper shows.

 

Customers buying from a machine can pay more than £200 when a ticket for the same destination can be found elsewhere at the station for more than £100 cheaper.

 

For example, at machines run by train company Northern Rail in Leeds, passengers buying a First-Class Anytime Return to Birmingham were charged £271.

 

Only feet away, an East Coast trains machine offered the same journey using a First-Class Off-peak Return for £145.70. This type of ticket is not available for customers using Northern Rail’s machines, which means that some passengers might not be aware that they could save £125.30 by travelling off-peak.

 

The Telegraph investigation examined rail fares across the country and found that customers were being offered different prices for the same journey depending on which operator’s machine they used.

http://www.telegraph.co.uk/news/uknews/road-and-rail-transport/11175688/Rail-ticket-rip-off-passengers-routinely-denied-cheapest-fares.html

 

 

The best way to ensure you don't get ripped off is to buy your ticket at the ticket office.

 

Ticket office clerks are required by law to offer the cheapest tickets, regardless of which company they work for.

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The best way to ensure you don't get ripped off is to buy your ticket at the ticket office.

 

Ticket office clerks are required by law to offer the cheapest tickets, regardless of which company they work for.

 

This is not correct.

 

"Impartial retailing" does not always apply. Train Operators can create "dedicated" ticket offices which only offer a limited range of products. For example, London Midland have a ticket office at London Euston, but ONLY sells LONDON MIDLAND ONLY tickets, and will not sell or advertise Virgin Trains/London Overground products etc.

 

Certain other tickets, particularly 'Advance' can have restrictions as to when they are sold. Normally in the former Network SouthEast area, ticket offices do not have to sell any product that requires a reservation prior to 10am, as this causes excessive queues.

 

And finally:

 

There is no "law" that mandates this. Compliance with the ATOC Ticketing & Settlement Agreement (TSA), (which covers impartial retailing) is normally mandatory in franchise agreements. If an operator breaches a franchise obligation then the DfT may take action against the TOC, but there is no actual law which requires the cheapest ticket to be sold.

Some operators like Grand Central are not subject to franchising and if they don't comply with the TSA then not much anybody can do.

 

The government introduced privatisation, and this is a perfect example of it working in practice. Different companies selling different products, with the customer free to choose which company/machine they purchase it from. Customer has the ability to shop around for the best price!

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firstclass is absolutely right, there is no 'law' that obligates TOCs in the way that the OP suggests.

 

It is a case of travellers taking the time to check to see what the best deal is for them, just as it is to ensure that ticket they do buy is valid for the journey at the time and place that they intend travel and it may be that if they ask for assistance at the booking office then a better fare might be available, but it is not always the case for the reasons shown.

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It really pays to spend a little bit of time online checking the best possible ticket prices, in particular 'split ticketing'. This is where you buy more than one ticket for the journey, using a point on the route where the train actually stops and booking a second ticket from there rather than one for the entire journey.

 

For example. I live in Doncaster and want to go to Derby using off-peak trains. The normal off-peak return fare is £23.00 if I book a through ticket. But, if I book an off-peak return from Doncaster to Sheffield it's £6.20 then an off-peak return from Sheffield to Derby is £11.10, a total of £18.30 saving £4.70 = 20% cheaper.

 

Another quick example. Doncaster to Leicester. Normally £36.30 off-peak return. Again split at Sheffield so the same £6.20 off-peak return for the first part then Sheffield to Leicester is £26.20 off-peak return, total £32.50, saving £3.90 (10.7%)

 

I can use the same trains at the same times and, if I book online, I can collect all the tickets in one go before I depart from a machine at the station, or have them posted to me if I buy them in time to do that.

 

I have to say that when asked, booking office staff often do offer the cheapest option but NOT and split ticketing fares as I've found to my cost. I now check all intended trips carefully and will amend my journey to suit if I can find a better deal.

 

Booking ahead also pays off. A recent trip to London with my wife could have cost £171.00 off-peak return for both of us. By booking in advance we got singles, going down by East Coast and returning on Grand Central for a total of £26.10, yes, for both of us. A little over 15% of the original cost !

 

There are little extras to be had for having online accounts too. One operator I use gives reward points which can add up to a free trip or other goodies, eventually :-) Another operator gives me Nectar points.

 

I don't work for any of the operators, just passing on personal experience.

Be good to those who give you advice that helps - click the star to give them your thanks by way of a reputation credit.

 

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