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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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shocking bill from tmobile of over £3000 for internet use


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This is my story .

 

I had a £16 a month sim only contract with tmobile for 2gb of data ,1000mins and unlimited text.

 

My contract was due to end on October 28th.

 

In september i got a bill from tmobile saying i had to pay about £158 for internet usage ,

which they promptly took by direct debit.

 

 

With this incident I decided I would leave t-mobile >

 

 

I called in to cancel my contract as i knew October was the last month,

they refused to cancel and said I had to give them a months notice and since I was telling them to cancel in October ,

I will have to wait another month till November to cancel.

 

 

I said fine and they gave me a date in November and sent me my PAC codes.

 

I now signed up with another provider O2 and

O2 advised that on November 12 they would transfer my t-mobile number to their network.

 

today i received a bill from t-mobile charging me Over £3000 for internet use on the day I was transfered to O2.

 

They are charging £7 per mb for 483mb which they claim was outside my 2gb allowance resulting to £3088.

 

 

I was shaking.

 

 

I called them and they said the internet was on the 12th of November the same day O2 transfered my number.

 

 

I complained to them on the phone that this cannot be and complained.

 

 

They said they will investigate in 3 to 2weeks.

 

 

Meanwhile they plan to take the money from my account on the 30th.

 

Now if they dont get the money they will default my credit rating.

 

Please what can i do.

 

I have a nagging feeling that this charge was to punish me for leaving them.

 

I also read that the EU had capped the charge of internet charging on any phone in the EU to 50euros....£42

 

how come t-mobile if this bill was indeed true can charge me £3000.

 

How come they did not inform me that the cost of out of allowance charges was £7 a mb.

 

How come they did send an alert to say i have exceed my limit.

 

I also read that the amount for data usage is about 0.20 euros...as stated by EU regulations.

.how come tmobile is charging £7.....is this correct .

 

I am worried that they will mess up my credit file if they dont get this money ..

...what can i do .

..i dont earn enough to pay that kind of money for anything.

 

 

Should i take a loan to pay them to stop them messing up my credit file.

 

 

Please some one help me.

 

I cant sleep now....i have to go to work tomorrow and with this shock i cant

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This is my story .

 

I had a £16 a month sim only contract with tmobile for 2gb of data ,1000mins and unlimited text.

My contract was due to end on October 28th.

In september i got a bill from tmobile saying i had to pay about £158 for internet usage , which they promptly took by direct debit.With this incident I decided I would leave t-mobile >I called in to cancel my contract as i knew October was the last month, but they refused to cancel and said I had to give them a months notice and since I was telling them to cancel in October ,I will have to wait another month till November to cancel.I said fine and they gave me a date in November and sent me my PAC codes.

 

I now signed up with another provider O2 and O2 advised that on November 12 they would transfer my t-mobile number to their network.

 

so imagine my shock when today i received a bill from t-mobile charging me Over £3000 for internet use on the day I was transfered to O2.

 

They are charging £7 per mb for 483mb which they claim was outside my 2gb allowance resulting to £3088.I was shaking.I called them and they said the internet was on the 12th of november the same day O2 transfered my number.I complained to them on the phone that this cannot be and complained.They said they will investigate in 3 to 2weeks.Meanwhile they plan to take the money from my account on the 30th.

 

Now if they dont get the money they will default my credit rating.

 

Please what can i do.

 

I have a nagging feeling that this charge was to punish me for leaving them.

 

I also read that the EU had capped the charge of internet charging on any phone in the EU to 50euros....£42

so how come t-mobile if this bill was indeed true can charge me £3000.

 

How come they did not inform me that the cost of out of allowance charges was £7 a mb.

 

How come they did send an alert to say i have exceed my limit.

 

I also read that the amount for data usage is about 0.20 euros...as stated by EU regulations..how come tmobile is charging £7.....is this correct .

 

I am worried that they will mess up my credit file if they dont get this money .....what can i do ...i dont earn enough to pay that kind of money for anything.Should i take a loan to pay them to stop them messing up my credit file.Please some one help me.

 

I cant sleep now....i have to go to work tomorrow and with this shock i cant

 

First think I would do is cancel the direct debit with them and the bank with immediate effect and put in an official complaint to request an itemized breakdown of how they have come to there figures..

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no complaint to the CEO..

 

 

quite honestly id cancel the DD too and stop them from taking the money.

 

 

that's very unfair

they are holding you to ransom.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Make sure that you confirm the cancellation of the DD in writing. Record any calls you make with anyone about this.

Get the account breakdown as suggested

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I agree with everyone else, cancel the DD straight away.

 

These are the email addresses for the Executive Office for T-Mobile/EE.

 

executive.office@ee.co.uk

 

executive.office@t-mobile.co.uk

 

 

These are the CEO email addresses.

 

olaf.swantee@ee.co.uk

 

stuart.jackson@ee.co.uk

 

 

I do hope you are able to get this sorted out.

 

Good luck!

I don't suffer from insanity, I enjoy every single minute of it!!

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I cancelled the DD with the bank and

 

 

called tmobile to cancel the dd with them.

 

 

..30 mins later i got a text to call them and

 

 

they said they had cancelled the £3000 cost for internet and now my bill was reduced to 65pounds..

 

 

...Great.......thanks everyone

 

on second thoughts am actually upset for the stress they caused me..

.loss of sleep and everything.

..i wonder if i can get them to compensate for that stress...

 

i have the good mind to get sars and go through my bill with tooth cumb for any overcharges..

 

 

..what do you think or should I just let it be.

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