shocking bill from tmobile of over £3000 for internet use

[dipobrazil]

This is my story .

 

I had a £16 a month sim only contract with tmobile for 2gb of data ,1000mins and unlimited text.

 

My contract was due to end on October 28th.

 

In september i got a bill from tmobile saying i had to pay about £158 for internet usage ,

which they promptly took by direct debit.

 

 

With this incident I decided I would leave t-mobile >

 

 

I called in to cancel my contract as i knew October was the last month,

they refused to cancel and said I had to give them a months notice and since I was telling them to cancel in October ,

I will have to wait another month till November to cancel.

 

 

I said fine and they gave me a date in November and sent me my PAC codes.

 

I now signed up with another provider O2 and

O2 advised that on November 12 they would transfer my t-mobile number to their network.

 

today i received a bill from t-mobile charging me Over £3000 for internet use on the day I was transfered to O2.

 

They are charging £7 per mb for 483mb which they claim was outside my 2gb allowance resulting to £3088.

 

 

I was shaking.

 

 

I called them and they said the internet was on the 12th of November the same day O2 transfered my number.

 

 

I complained to them on the phone that this cannot be and complained.

 

 

They said they will investigate in 3 to 2weeks.

 

 

Meanwhile they plan to take the money from my account on the 30th.

 

Now if they dont get the money they will default my credit rating.

 

Please what can i do.

 

I have a nagging feeling that this charge was to punish me for leaving them.

 

I also read that the EU had capped the charge of internet charging on any phone in the EU to 50euros....£42

 

how come t-mobile if this bill was indeed true can charge me £3000.

 

How come they did not inform me that the cost of out of allowance charges was £7 a mb.

 

How come they did send an alert to say i have exceed my limit.

 

I also read that the amount for data usage is about 0.20 euros...as stated by EU regulations.

.how come tmobile is charging £7.....is this correct .

 

I am worried that they will mess up my credit file if they dont get this money ..

...what can i do .

..i dont earn enough to pay that kind of money for anything.

 

 

Should i take a loan to pay them to stop them messing up my credit file.

 

 

Please some one help me.

 

I cant sleep now....i have to go to work tomorrow and with this shock i cant

[Consumer dude]

This is my story .

 

I had a £16 a month sim only contract with tmobile for 2gb of data ,1000mins and unlimited text.

My contract was due to end on October 28th.

In september i got a bill from tmobile saying i had to pay about £158 for internet usage , which they promptly took by direct debit.With this incident I decided I would leave t-mobile >I called in to cancel my contract as i knew October was the last month, but they refused to cancel and said I had to give them a months notice and since I was telling them to cancel in October ,I will have to wait another month till November to cancel.I said fine and they gave me a date in November and sent me my PAC codes.

 

I now signed up with another provider O2 and O2 advised that on November 12 they would transfer my t-mobile number to their network.

 

so imagine my shock when today i received a bill from t-mobile charging me Over £3000 for internet use on the day I was transfered to O2.

 

They are charging £7 per mb for 483mb which they claim was outside my 2gb allowance resulting to £3088.I was shaking.I called them and they said the internet was on the 12th of november the same day O2 transfered my number.I complained to them on the phone that this cannot be and complained.They said they will investigate in 3 to 2weeks.Meanwhile they plan to take the money from my account on the 30th.

 

Now if they dont get the money they will default my credit rating.

 

Please what can i do.

 

I have a nagging feeling that this charge was to punish me for leaving them.

 

I also read that the EU had capped the charge of internet charging on any phone in the EU to 50euros....£42

so how come t-mobile if this bill was indeed true can charge me £3000.

 

How come they did not inform me that the cost of out of allowance charges was £7 a mb.

 

How come they did send an alert to say i have exceed my limit.

 

I also read that the amount for data usage is about 0.20 euros...as stated by EU regulations..how come tmobile is charging £7.....is this correct .

 

I am worried that they will mess up my credit file if they dont get this money .....what can i do ...i dont earn enough to pay that kind of money for anything.Should i take a loan to pay them to stop them messing up my credit file.Please some one help me.

 

I cant sleep now....i have to go to work tomorrow and with this shock i cant

 

First think I would do is cancel the direct debit with them and the bank with immediate effect and put in an official complaint to request an itemized breakdown of how they have come to there figures..

[Consumer dude]

Cancel the direct debit with immediate effect, like tomorrow and then get back here where further advice can be given..

[dx100uk]

no complaint to the CEO..

 

 

quite honestly id cancel the DD too and stop them from taking the money.

 

 

that's very unfair

they are holding you to ransom.

 

 

dx

[BankFodder]

Make sure that you confirm the cancellation of the DD in writing. Record any calls you make with anyone about this.

Get the account breakdown as suggested

[dipobrazil]

Thanks everyone for the quick responce.I will cancel the DL. ..with regards to the account breakdown...do you mean a SARs?

[*RainbowTears*]

I agree with everyone else, cancel the DD straight away.

 

These are the email addresses for the Executive Office for T-Mobile/EE.

 

[email protected]

 

[email protected]

 

 

These are the CEO email addresses.

 

[email protected]

 

[email protected]

 

 

I do hope you are able to get this sorted out.

 

Good luck!

[dipobrazil]

I cancelled the DD with the bank and

 

 

called tmobile to cancel the dd with them.

 

 

..30 mins later i got a text to call them and

 

 

they said they had cancelled the £3000 cost for internet and now my bill was reduced to 65pounds..

 

 

...Great.......thanks everyone

 

on second thoughts am actually upset for the stress they caused me..

.loss of sleep and everything.

..i wonder if i can get them to compensate for that stress...

 

i have the good mind to get sars and go through my bill with tooth cumb for any overcharges..

 

 

..what do you think or should I just let it be.