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    • Hi. This is the first year I had to ask Firstport could I pay by instalments due to company/job closures. They agreed on the phone I could pay instalments. No record was sent or a payment plan put in place. I simply paid on their website by credit card. I paid different amounts and paid every month but I had a blip one month & couldn’t pay so carried on paying the months after. A refund arrived in another month so I ‘used’ that as my instalment. Suddenly 6 months into the year I received a letter from the debt co. PDC saying I owe extra money plus admin fees. They did not know it had been agreed that I was paying instalments so I told them this.  They then agreed it with FIRSTPORT. I then pointed out I had paid up to date. I received no notification from FIRSTPORT about anything being overdue until an email came a day later than the letter!  I’ve been battling with them since November and they just don’t listen. I don’t want their sympathy as everyone has a nightmare year. But I can’t pay them anymore than what I already have to.  Is this all legal ?  many thanks in advance for advice. Marion. 
    • Its all political now Hightail, and the politicians are playing with lives, also Hancock seems to think that its ok to have a flexible interval between jabs, and mix and match vaccines at random depending on what available on the day, with no clue as to adverse interactions.  he should be in jail along with Whitty and ferguson,.
    • I don't think we have any reliable data for a single dose of any vaccine so far.  What we do have from the current protocol are great figures for how many people have received a single shot.  I'm concerned that's more useful for political propoganda than medical efficacy.
    • Tired of coronavirus now   Want to get back into work and I can't as just so wheezy doing anything at the moment 
    • Ah that explains it Simple Simon conflates English and Scottish Law at will, It would be very silly of Simon to sue in an English Court for a Scottish  car park  or use English process in Scotland.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Exiting train station barriers and going back in again


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I need to go to Exeter and Totnes on Friday and will be going by train. So, can I buy a return going to Exeter and going back to Plymouth, get off at Totnes, exist the barrriers and come back again and get on a train to Exeter? I think I read somewhere I could. Can't remember where I read that though!

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I'm afraid that I doubt very much whether you can. The best way to be sure is to ask them – and to make sure that you know the name of the person who gives you the answer and if possible record it on your telephone.

 

We have lots of instances of people asking for advice, getting the wrong advice and then later on not being able to identify who they spoke to or to prove what was actually said.

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Check out the anytime ticket. I think it may be an option. http://help.thetrainline.com/app/answers/detail/a_id/3971/related/1

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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In case you're not rolling in it like Caro

 

I WISH!!! :lol:

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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In case you're not rolling in it like Caro and can't afford an Anytime ticket, the good news is that you are allowed a break of journey even in Peasant Class.

 

http://www.nationalrail.co.uk/times_fares/ticket_types/46590.aspx

 

Did you read the link content?

 

Break of journey is allowed on the outward portion of Off-Peak tickets unless otherwise indicated by a restriction shown against the ticket's validity code and in all cases on the return portion of Off-Peak return tickets.

 

You may start, break and resume, or end your journey at any intermediate station along the route of travel on Off-Peak tickets unless the ticket restriction for the journey you are making does not allow it. If you intend to start, break and resume, or end your journey at any intermediate station, please call 08457 48 49 50 to check if it is available on your specific journey

 

It depends on the exact journey being made!

 

Anytime tickets - Break of journey always allowed

Off Peak Day tickets - Varies

Off Peak tickets - Varies

Super Off Peak - Normally prohibited

 

Bangor - Manchester (Off Peak Return) bans break of journey on the outward leg

Dover - London (Off Peak Return) lets you break your journey on both legs

 

So, it really depends on a lot of factors, so as was suggested, if you don't hold an Anytime/Anytime Day ticket, always check!

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