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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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small ltd. business v natwest


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Hi,

his is my first post, finding it very difficult to navigate the site, i will update if i can work out how to find it again, i hope i am posting this in the right place

 

 

going through my business statements for the last 4 years, and it looks like they have ripped me off for about £3000!!! just in un paid items--- small family business--[just myself and wife]

i have a few questions if anyone would be kind enough to help

 

1 as a ltd company, do i need to send a different letter?

 

1a i presume i cant claim for standard account charges

 

2 i have a £3000 overdraft---when they calculate the debit interest, which they do quarterly, they charge 5% for the overdraft, and 29.5% for unarranged borrowing, the problem i have is how to calculate the interest for the unarranged borrowing, as they calculate the two together, or can i claim for the whole lot? it is just shown as interest on the statement

 

3 what is the "referral charge for the month ", and can i claim for this

 

4 other stuff i have been charged for, that im not sure if i can claim are:

a overdraft arrangement fee

b stop cheque fee

c overdraft renewal fee

d overdraft fee

e arrangement fee

f security fee

 

any help with the above would be great, if i can find answers to all the above, then i shoud be able to get my claim in by the end of next week---i feel quite excited ,having been meaning to do this for the last six months

 

sorry to appear a bit thick, but i have never been inolved with this side of the business, it is only since my wife has had a stroke and been diagnosed with a manic illness, that i have had to get inolved in the office, and unearthed all this.

many thanks

 

Bob Wells

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The charges that can be claimed is Unarranged Borrowing, Referral fees, unpaid items the others you cannot. The interest is what has been charged for the unlawful charges.

There is a slightly different letter for businesses. What you need to do is start with the FAQ's and once you are thoroughly versed in them, have a look at the Bank Templates Library that should have the letter you need to start the ball rolling. Good Luck

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thanks for that, natweststaffmember,

 

as i said, the problem i am having is how do i seperate or calculate the unaranged borrowing from the the agreed overdraft borrowing, as they are lumped together as one interest charge

 

Bob

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Obviously you cannot claim the interest back on your agreed borrowing. You can claim interest on the charges you have incurred, and there is a spreadsheet to help you do this. If you contend the charges caused you to go over your agreed OD limit and thereby incurring penalty interest charges then that is a more complex calculation and more difficult to establish, and perhaps others can help you on that.

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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The charges that can be claimed is Unarranged Borrowing, Referral fees, unpaid items the others you cannot. The interest is what has been charged for the unlawful charges.

There is a slightly different letter for businesses. What you need to do is start with the FAQ's and once you are thoroughly versed in them, have a look at the Bank Templates Library that should have the letter you need to start the ball rolling. Good Luck

 

hi again,

having read your message again, am i right in thinking that the interest shown on the statements, is only for the unarranged borrowing, if so, what are the overdraught charges shown as [or what are they called]

Bob

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No. The interest shown is for the money you have borrowed as overdraft. Some may be agreed overdraft some may not, the interest rate will differ for unarranged borrowing. The point is the bank can charge you interest for borrowing their money, but they have to pay you interest on the charges they have erroneously levied. Use the on-line interest calculator.

If still not sure read the FAQs,

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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Sorry thought that was what you were after....?

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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