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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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sickness and disciplinary


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After some help if anyone can.

 

My work colleague and friend hurt her shoulder in January and had 4 weeks off sick, she consulted her doctor, who signed her off for this period. On return to work she came back on reduced hours and light duties for several weeks. Eventually, she went back to her job on normal hours and duties. However, it quickly caused pain to her shoulder again, after seeing her doctor again, she was treated with a steriod injection, where she had to take a few days off work on the advise of her doctor. She returned to work, and several weeks later was back in the same situation with her shoulder, and had the same steriod injection and 3rd occassion of absence, as advised by doctor.

When she returned to work, she had the usual back to work interview, where she was informed that Occupational Health would be come involved.

She later in that week, received a phone call from OH, who assessed her problem with her shoulder over the phone and came back with a list of light duties for her to do until she saw the consultant at the hospital. ( she was referred in Jan, when the injury first happened).

However, these light duties were not followed and she was put on normal duties, and has since ended up off sick for 4 weeks, due to the pain in caused her.

Today, shes returned to work, shes been told that light duties will be followed, however, they are now taking her through the disciplinary process.

We work for a huge week known company and have a union, who she is going to contact when she gets home.

Just wondering if anyone has any thoughts on this, or any advise or support that I can pass on??

Many thanks for any help given.

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Hi jules

 

It sounds very genuine, also the company has been kept informed with the involvement of Occupational Health. The company probably know as much as your friend does about her health. I wouldn't be overly concerned, it might merely because they can and it's part of their procedures.

 

Have a read of the following:-

 

http://www.acas.org.uk/index.aspx?articleid=4197

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Most large companies should have a procedure for Prolonged illness or Linked Absence

 

The danger here is that she did not stick to the light duties. The rep would have to fight against the company accusing her of making her injuries worse by not following the return to work plan.

Ideally when asked to operate outside the agreed return to work plan she should of refused and called the union in as part of the grievance process.

The union will obviously have to investigate how this breach happened. My Counter argument would be that her line manager owed her a duty of care and therefore should not have asked her to deviate from the return to work plan.

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The disiplinary I suspect will more than likely focus on her not stickingt o light duties. Be ready to argue the counter point with the rep...

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Most large companies have an absence management policy where (for instance) 3 episodes of absence in a specific period (6 , 9 or 12 months), triggers an absence investigation process. It does not necessarily mean the employee will have a disciplinary warning, it usually just means that they have to follow the procedure with every employee in order to be fair. More than likely once it is evident that the periods of sickness are linked due to recurring injury I think it unlikely they will take it further.

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The above is certanly also true, but normally there is an investigatory meeting before the disciplinary.

 

IT would help to know the ocmpany as we have peopel here that know how their procedures run. I for one know how the procedures run for One of the biggest retail chains

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There is no requirement for an investigatory meeting - a return to work interview (provided there's a completed form or notes), will suffice.

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Depends on the comnpany.

 

If it is attendance related they must follow thier procedure (Esp if they recognize the trade union there and have a partnership agreement)

 

My old company process was Welcome back > If trigger point reached > Attendance Review Investigatory Meeting > If needed Disciplinary

 

Any breach form that procedure led to successful appeals and in a few of my cases reinstatement after dismissal.

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I'm not disagreeing with you SS, if the company says in their procedure that they will have an investigatory meeting before deciding to proceed with disciplinary then of course they must adhere to what their policy states. I was only saying that there is no requirement for an investigatory meeting to be included in a procedure.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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Doh ok HoneyBee, Wasnt aware of that :)

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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