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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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housing benefit overpayment


Tonia94
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Hi

 

Looking for advice regarding a housing benefit overpayment. I started fulltime work back in June, and moved cities. I informed the council of my work and cancelled my claim. However, I then received an additional payment. I queried this and it was told it was a 4 week run off.

 

Now whilst I informed them I had stated full time work and would like to completely cancel my claim I didn't inform them i had moved, simply because I thought cancelling my claim based on my job should be simple enough, and I didn't know I would be receiving any other payments.

 

However, I have just received a letter stating this was amount was an overpayment which I need to pay back.

 

Do I have any leg to stand on in way of an appeal because I did query this payment and was basically told I was entitled. Or am I completely in the wrong with no chance of winning an appeal because I didn't inform them I had moved?

 

If I don't have a chance of an appeal is there any way to pay this amount over a longer period of time? Both me and my partner are out of work and have decided not to claim anything as he starts a new job next month.

 

Thankyou, looking forward to any advice.

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If you didn't tell them you had moved, then they made the payment without knowing the full facts and also those assurances were given without knowing the full facts.

 

Whilst clearly you didn't intend to claim money that you were not entitled, you were paid it. I doubt an appeal would succeed.

 

If you make an offer to repay they will usually accept.

Please do not ask me for advice via PM as I will not reply.

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Did you inform JCP AND your Local Council, or just JCP? Did you get any other payments after the 4 week run on for HB? Did you queery receiving any furhter payments?

 

As regards paying the O/P back - you should be able to come to an arrangement with the LA so that you can pay it back in affordable amounts.

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