Perfect Homes harassment

[skyra]

I have been having bother the last few weeks from perfect home.

 

I have also contacted their head office 3 times by email, regarding all the information i have found on this site, my circumstances changed in july and i found it difficult making the payments, before that they were always made in time.

 

I have paid £33 for over 2 years for a tv, dvd and stand and have only a year left to pay, they have pestered me by phone, been at my door and said that if i dont pay £130 today they will come and collect everything.

 

I have been to the post office this morning and bought a £10 postal order to ask them for a SAR, i read on this site that i should do this, this is my first time posting, any more information would be of great help as this is all making me ill.

 

Kind Regards

Skyra

 

ps I am also a single parent and it frightens me when they come to my door

[silverfox1961]

New thread created for you. This is administrative and you need do nothing (except continue posting)

 

Make sure that you record all calls and visits. A home phone with a loud speaker and a mobile with the voice recorder should do the job.

 

If they were shouting through your letterbox at all, try and find someone who heard them who will stand as witness.

 

have you sent the telephone harassment letter? Have you sent the doorstep letter? If not, do so.

 

Good idea to send the SAR. Get those charges back. and any insurance or service cover back too.

[citizenB]

Hi skyra,

 

They have no legal right to come to your home - if they do - politely ask them to leave.

 

A Subject Access Request should provide you with all the information they hold in respect of your history with them.

 

Do you know if there are any types of insurance you were obliged to take out with them ? This almost certainly has been mis sold and you will be able to reclaim this.

 

Are they being awkward about entering into a short term reduction in payments ?

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request

 

Is this the letter you are sending with your postal order ? Do make sure you at least obtain a Free proof of posting from the post office when sending the SAR.

 

They have 40 calendar days in which to respond with the data.

 

If they telephone you again - tell them you will only communicate in writing. This is your legal right and ensures that you have a paper trail for your own protection. These people will say things on the telephone that they wouldn't dare put in writing, else they would lose their licence to trade !

 

Any other questions, don't be scared to ask

[Mommybearsmith]

Have you spoken to the manager of the store?

 

 

If not have you spoken to their head office?

 

 

I understand you have emailed them to discuss

 

 

however some company's require to identify you over the telephone before they will discuss account specific details over email.

 

You have said that you are being harassed by the company.

 

 

Are you ignoring the calls or answering them?