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    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
    • Well tbh that’s good news and something she can find out for herself.  She has no intention of peace.  I’m going to ask the thread stays open a little longer.   It seems she had not learned that I am just not the one!!!!  plus I have received new medical info from my vet today.   To remain within agreement, I need to generally ask for advice re:  If new medical information for the pup became apparent now - post agreement signing, that added proof a second genetic disease (tested for in those initial tests in the first case but relayed incorrectly to me then ), does it give me grounds for asking a court to unseal the deed so I can pursue this new info….. if she persists in being a pain ? If generally speaking, a first case was a cardiac issue that can be argued as both genetic and congenital until a genetic test is done and then a second absolute genetic only disease was then discovered, is that deemed a new case or grounds for unsealing? Make sense ?   This disease is only ever genetic!!!!   Rather more damning and indisputable proof of genetic disease breeding with no screening yk prevent.   The vet report showing this was uploaded in the original N1 pack.   Somehow rekeyed as normal when I was called with the results.   A vet visit today shows they were not normal and every symptom he has had reported in all reports uploaded from day one are related to the disease. 
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CRS/Harlands Debt


UniStudent21
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Cheers guys,

 

Just gonna ignore all the stuff and wait it out then!

 

One last thing is that I got a call from a phone number: 01614752875, after looking it up I turns out that it is a company called Moorcroft?

 

They are another debt collection agency I believe. Are they in any shape or form connected to Harlands or CRS?

 

As far as I am aware I am fine on all my other payments. My rent is overdue but I have spoken to my landlord about it :/ I really cannot think of anyone else that would be looking to take money off me?

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Hi UniS,

 

Yup, just let us know who contacts you in due course.

 

Re the call from that number, Moorcroft are a well-known DCA but they do NOT chase Harlands cases. I wonder if you have fallen behind with a bank or Credit Card account as that is the sort of debt they would normally deal with.

 

:-)

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have a check of your credit file.

 

 

noddle is free see below.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Hi everyone,

 

It has been a while.

 

 

Today I received a text from Zinc telling me that they have been trying to get into contact with me.

 

 

I have been back at uni for just over a month now.

 

 

I asked my family to forward on all my post and unfortunately it has been lost in the Royal Mail postal service. :/

 

 

I am not really aware of what Zinc have sent in the form of a letter

 

 

I was just wondering whether I should be taking the same ignore stance that I had been before.

 

Thanks for any help!

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zinc are the same lot?

 

 

diff bloke at the next desk in a diff coloured skirt ?

 

 

ignore them

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Not quite what DX says...... Harlands and CRS are one and the same, where Harlands then use CRS letterheads to appear to be a different company. However, Zinc are a separate and external DCA.

 

This contact from Zinc is what we'd expect (as per post #25 above). Don't respond to their text msg for now but, if they write to you at either address, you can reply to them once as follows :-

 

I refer to your letter of xxdate.

 

Harlands/CRS are fully aware of previous letters I have sent to them explaining why I dispute owing them what they demanded.

 

Accordingly, they have no right to involve you as an external DCA and doing so is a breach of the OFT Debt Collection Guidelines.

 

If you contact me again, you will be included in my formal complaint to Trading Standards about Harlands/CRS practices.

 

:-)

We could do with some help from you

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  • 2 weeks later...

Hi all,

 

Just an update on the situation.

 

 

I have finally recieved an email from Zinc stating that I can contact them to resolve the situation etc.

 

 

So I replied exactly as you suggested and I am going to wait to see if there is a response.

 

Cheers !

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Hi UniS,

 

That's fine for now.

 

Keep us posted and feel free to complain briefly to Trading Standards.

 

:-)

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Hi everyone,

 

I recieved a reply from Zinc today with an email as follows:

 

Dear Mr xxxx,

Thank you for your email of the 10th March 2014, which contents have been noted.

Please accept this as an acknowledgement of your dispute.

 

Your account was passed to the Zinc Group for collection by our client,

Credit Resolution Services, on the 6th February 2015 ,

with an outstanding balance of £166.49.

 

In order to investigate your dispute further,

we need to ascertain how you cancelled your membership and require evidence of the cancellation

and any other correspondence/evidence you feel relevant to your dispute.

 

Whilst we understand and will do everything we can to resolve your dispute, without these details you remain fully liable for the outstanding balance.

 

I attach a copy of the Terms and Conditions you agreed to when making your application to join online.

As your application for membership was completed online you accepted the terms and conditions in the Declaration section

during the online sign up process (See section one), which indicated your acceptance of the attached terms.

 

The attached Terms and Conditions constitute a legal agreement between you and our client and

our client’s obligations are fulfilled in relation to evidence of the agreement.

There are no signed agreements as they are done electronically, but the terms are binding in law.

 

Under these circumstances, we can offer you a settlement of £124.87 which can be paid in 3 monthly instalments to conclude this matter.

 

 

Once payment has been made, this will close the account with ourselves and will be returned to our clients CRS, marked as settled,

with no further balance payable.

 

 

Our client will mark your credit file as ‘Partially Settled’ if a default has been registered. This will remain on your credit file for 6 years.

 

Should you have any queries in the meantime please do of course contact me direct.

 

Kind Regards

 

So I just wondering what my next steps are?

 

As always thanks in advance for any help!

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Brief reply to Zinc :-

 

I refer to your email of xxdate.

 

I have neither the desire nor the need to communicate with you further in this matter.

 

Harlands/CRS have everything they need to resolve our dispute.

 

Further contact from Zinc will result in a formal complaint to Trading Standards, particularly highlighting your reference to Credit File markers. After the case of The OFT v Ashbourne Mgt Svs Ltd, your reference to CRA markers is a threat covered by The OFT Guidelines on Debt Collection.

 

Keep us posted and don't worry - this is running as we expected.

 

:-)

We could do with some help from you

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Hi everyone I received a new email today from Zinc following the one I sent under your suggestions.

 

Here is the reply:

Good Evening,

Thank you for your email dated 11th March 2015, the contents of which have been noted.

 

 

Your account has now been closed with the Zinc Group and your comments updated.

 

 

We have now referred your account back to our clients Credit Resolution Services with the recommendation to write off.

 

 

Should you require any further details, please contact them directly.

Kind regards

 

Marianne

Would I be right in thinking that this is the issue solved and I am in the clear?

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well there was bugger all they could do in the first place really!

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Uni,

 

Would I be right in thinking that this is the issue solved and I am in the clear?

 

I think Zinc backed off quickly because you picked them up on them threatening CRA markers when they should not have done so.

 

Harlands/CRS can be persistent but they can be ignored when necessary. Don't assume this is the end yet, but you're certainly closer.

 

Keep us posted :-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 1 year later...

UPDATE :

 

This week I received a text from CRS asking for contact with them regarding my account. I have also got an email that said this:

 

 

Following our recent e-mail, we note that you still have an outstanding balance £166.49.

 

We want to help you resolve this as soon as possible. We can set up a payment plan or look at a settlement figure to resolve this.

 

Please call us today on 01444 449165 between 08:30am and 6:00pm. Your reference number is 8244396.

 

If you would prefer us to call you, please confirm a suitable number to reach you on.

 

We regret that if we do not hear from you within the next 7 days, your account will be transferred to our Solicitors Spratt Endicott for further action.

 

Many thanks,

 

Rob Avery

CRS Collections Manager

 

Any advice what I should do now ?

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Hi UniStu,

 

We've seen an increase in the number of cases where Harlands/CRS are dragging up old alleged debts recently.

 

If you're happy to ignore them, that's the best bet really. If you feel the need to write, let us know and we'll draft a suitable letter you can use.

 

If they were in the least bit serious about any such debt, they would have had to take court action long ago.

 

The most important thing is to make sure that they have your current address, so you keep tabs on what they're up to.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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