Natwest charges Refunded, now after packaged account fees - didnt know about them

[Ftgab19]

Hi all,

 

I've had charges for going into an unarranged overdraft with my NatWest account and I'm not working at the minute so wondering what would be the best steps to take.

 

Any help much appreciated

 

Thanks

Andrew

[citizenB]

Have you made the bank aware that you have a financial hiccup. I think you can make a claim for the return of the charges under hardship rules. I will find someone who can help.

[Ftgab19]

Hi citizenB,

 

Thank you for a quick reply, I called my bank and they canceled access to anyone who had access to take payment and told me to call another department of theirs to set up a payment plan to pay of the overdraft. they also sent me some information in the post about rights and that.

[citizenB]

Sounds as though they are prepared to help you - what you really want their assurance on is that they don't continue to add more charges and interest !

[rebel11]

Hi ft

 

You need to personilze the template below. Banks don't like templates.

 

http://www.thisismoney.co.uk/money/s...laim-fees.html

 

(Your name and address)

 

 

(Name and address of bank)

(Date)

 

 

Dear Sir/Madam,

 

 

Account number:

 

 

I am writing to reclaim all bank charges on my account(s) (since X date, when you believe you entered financial hardship). I am unhappy that these charges have been applied to my account and in this letter I am registering my complaint and I request that you immediately stop applying further charges to my account.

 

 

I need you consider my case as a matter of urgency as I believe I am in financial hardship. This is because (state reasons: i.e. you are unable to meet priority financial commitments including, but not limited to, council tax, food and utility bills. If your income includes benefits state what they are, and give details of any circumstances which have changed recently i.e loss of job, relationship breakdown, serious illness, stating how this has affected your financial situation.) I attach evidence to show my monthly income and outgoings.

 

 

I therefore request that you repay all my default charges since (X date) which total (X amount).

 

 

Under the FCA guidelines, (name of bank) has 8 weeks to resolve my complaint. I trust that you will deal with my case within this period. If not, I will refer the matter to the Financial Services Ombudsman.

 

 

I look forward to receiving a full response to this letter within 14 days

 

 

Yours faithfully,

 

 

 

 

signature

(PRINTED NAME)

 

 

You should also include the following documents:

EVIDENCE OF INCOME/ OUTGOINGS

A COPY OF YOUR BANK CHARGES

EVIDENCE OF BENEFIT ENTITLEMENT

[dx100uk]

if you are receiving benefits into the account

 

 

you might find bcobs useful too.

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?414497-Success-with-Satans-bank-using-BCOBS

[Ftgab19]

Hi rebel11,

 

What name and address should I send it to? the account is with NatWest but on the overdraft letters there's two addresses.

 

Retail Banking

NatWest

PO Box 1130

Bangor

LL59 5ZD

 

National Westminster Bank Plc

Registered Office: 135 Bishopsgate, London, EC2M 8UR

 

I don't have the letters for all of the bank charges, would a statement print out with the letters I have be enough? Also what benefit information will I need to send? I'm on Universal Credit, £249.28 a month. And for the proof of outgoings will a personal budget sheet work?

 

Thanks

Andrew

[rebel11]

Send it to their Registered Address, Recorded Delivery. Statement print out would be fine. Send the information you have listed, if they want any further information, they will write to you.

 

Hi rebel11,

 

What name and address should I send it to? the account is with NatWest but on the overdraft letters there's two addresses.

 

Retail Banking

NatWest

PO Box 1130

Bangor

LL59 5ZD

 

National Westminster Bank Plc

Registered Office: 135 Bishopsgate, London, EC2M 8UR

 

I don't have the letters for all of the bank charges, would a statement print out with the letters I have be enough? Also what benefit information will I need to send? I'm on Universal Credit, £249.28 a month. And for the proof of outgoings will a personal budget sheet work?

 

Thanks

Andrew

[Ftgab19]

How do I find out what there registered address is? not meaning to sound stupid, I've just had problems in the past with sending stuff to the wrong address.

 

And ok I will include a copy of my budget sheet and a copy of my welcome letter from Universal credit.

[rebel11]

You found it.

 

Hi rebel11,

 

What name and address should I send it to? the account is with NatWest but on the overdraft letters there's two addresses.

 

Retail Banking

NatWest

PO Box 1130

Bangor

LL59 5ZD

 

National Westminster Bank Plc

Registered Office: 135 Bishopsgate, London, EC2M 8UR

I don't have the letters for all of the bank charges, would a statement print out with the letters I have be enough? Also what benefit information will I need to send? I'm on Universal Credit, £249.28 a month. And for the proof of outgoings will a personal budget sheet work?

 

Thanks

Andrew

[Ftgab19]

Hi Rebel11,

 

I'm uploading the documents I will be sending for you to see, I would appreciate your feedback as you've been very helpful in explaining the procedure I needed to follow.

 

 

Many Thanks

Andrew

[rebel11]

Hi Ft

 

All banks have different 'Hardship' policies, so my advice is 'generic' to get the ball rolling. The docs you've posted up look spot on. Why not send the 'hardship' letter, Recorded Delivery. Then let them decide what they want, it will cut out the 'paper tennis'.

 

Is this the only period of 'charges'?

[Ftgab19]

Hi rebel11 thanks for your reply,

 

So are you saying to send this hardship letter first or with my complaint?

 

Also could you post a hardship template or a link to a one please.

 

Many thanks

Andrew

[rebel11]

Post 5, that is a 'Hardship letter/template. You've already completed one post 11.

 

Hi rebel11 thanks for your reply,

 

So are you saying to send this hardship letter first or with my complaint?

 

Also could you post a hardship template or a link to a one please.

 

Many thanks

Andrew

[Ftgab19]

Right sorry I understand you now, I've posted my letter with 1st class recorded delivery.

 

I'll keep this post updated with there correspondence.

 

Andrew

[Ftgab19]

Just had Natwest trying to talk to me on the phone.

 

 

They rang the house asking for me,

 

 

I answered and was told they tried calling him on his mobile.

 

 

Good job I forgot to update them I had a new mobile number

I said he (me) wasn't in, so they said they would sent me a letter.

 

My letter got to them on the 17/11/2014 8:48am,

 

 

I look forward to what they will say about my charges.

 

Andrew

[Ftgab19]

GOOD NEWS!

 

NatWest send me a letter today about my complaint.

 

I'll upload the letter but the main points are:

 

Even though NatWest believe I haven't been unfairly indebted and all the charges have been applied correctly in line with there published Terms and Conditions.

 

Due to my personal circumstances as a good old gesture of goodwill they have agreed to refund all charges and a £90 unarranged borrowing fee.

 

So was £314 in the red, today I'm £17.82 in the good old black!

 

So as thanks to the great people here for helping me out I'll be donating £7 to this wonderful website after posting.

 

Once again many thanks

 

Andrew

 

[ATTACH=CONFIG]54428[/ATTACH]

[rebel11]

Well Done Ftgab

[Ftgab19]

Thank you redbel11

 

Well Done Ftgab

[citizenB]

[ATTACH=CONFIG]54428[/ATTACH]

 

 

Excellent news and thank you for the donation.. very welcome

[citizenB]

Have you confirmed to them that you want to downgrade to a non fee charging account ?

[Ftgab19]

Hi citizen,

 

 

Your welcome and I've not yet, what should I put in the letter?

 

 

 

 

Thanks

Andrew

 

 

Have you confirmed to them that you want to downgrade to a non fee charging account ?

[citizenB]

Hi citizen,

 

 

Your welcome and I've not yet, what should I put in the letter?

 

 

 

 

Thanks

Andrew

 

Andrew, I would just let them know that the account you have at the moment, is not one suited to your needs. Would they please switch you over to a "Basic Bank" account.

 

[Ftgab19]

Thanks citizenB,

 

will do first thing tomorrow, should I phone them or send a letter?

 

Thanks

Andrew

[Ftgab19]

Hi all again,

 

Had a charge on my NatWest account and I'm not sure why. As far as I can remember I've not once been overdrawn for awhile. Should I send a letter asking what I've been charged for?

 

Thanks

Andrew