Jump to content


  • Tweets

  • Posts

    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

nPower - Mismanaged account, County Court claim issued aganst Npower


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2725 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 159
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • 3 weeks later...

OK, a bit longer than a week but...

 

Npower failed to comply with the Court Order and either forgot - or chose not - to pay by the deadline stipulated by the judge. In fact, even two months on we have not had a payment from Npower.

 

As a result of this, the CCJ against Npower was enforced. Bailiffs were instructed to recover the sum from Npower's head office in Swindon. We have now been informed they have finally recovered the money after visiting their premises last week; we should receive this from the Court shortly.

 

Funnily enough the County Court bailiffs informed us that we were not the only ones with a successful judgement against Npower; they were also enforcing judgements for other people at the same time as ours. Apparently they visit Npower on an almost-weekly basis for this sort of thing.

Link to post
Share on other sites

That is very worrying for such a prominent company.

 

I must admit to having a chuckle that Bailiffs were instructed.

 

:)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • 2 weeks later...
Recently received a mystery cheque from Npower for £25.00.

 

Not a clue what this is relating to; merely states: "As promised, here is a cheque for £25.00".

 

Very, very strange...

 

Will you be asking them what it is for, or just banking it :lol:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Did you get your money from the bailiff's visit?

 

Still waiting for the Court to pay that to us. Should be this week.

 

Will you be asking them what it is for, or just banking it :lol:

 

As tempting as it is! Giving them a day or so for a separate letter to come through, then will call or write. They still haven't removed their false credit entries, so there is that to sort out yet also.

Link to post
Share on other sites

Sheesh, so even under a court order, they still don't get their act together ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Sheesh, so even under a court order, they still don't get their act together ?

 

They have actually paid the bailiff; the Court is just taking time to transfer the funds :(

 

Will consider taking Npower back to Court if they don't make good the false credit entries.

 

Is the court transcript still to be published, or have I just missed it?

 

Still to be published. Will need certain personal info redacting first.

Link to post
Share on other sites

Good. What is the state of play on the transcript?

Link to post
Share on other sites

Excellent news :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

  • 1 month later...
They have actually paid the bailiff; the Court is just taking time to transfer the funds :(

 

Will consider taking Npower back to Court if they don't make good the false credit entries.

 

 

 

Still to be published. Will need certain personal info redacting first.

 

 

Eversir have I missed the transcript or is it posted somewhere else (and I have just failed to see it)?

Link to post
Share on other sites

  • 2 weeks later...

This is superb news Eversir!

Your case has dragged on for a ridiculous amount of time so i hope you were awarded sufficient to make up for the hassle you've had.

 

Again though dead chuffed you beat them!

Link to post
Share on other sites

  • 3 weeks later...
Eversir have I missed the transcript or is it posted somewhere else (and I have just failed to see it)?

 

Sorry, the files were not the easiest to redact and time has been an issue this past month or so. Uploading the judgement shortly.

 

This is superb news Eversir!

Your case has dragged on for a ridiculous amount of time so i hope you were awarded sufficient to make up for the hassle you've had.

 

Again though dead chuffed you beat them!

 

Thanks for the kind words! Yes, it was bloody awful in some ways but incredibly satisfying to get a judgement in our favour (even if we didn't get a bunch of money from it).

Link to post
Share on other sites

Here we go.

 

 

The judgement was split into two,

but this one is more relevant to Npower's conduct.

 

 

I have highlighted particular areas of interest (e.g. the judge's criticism of Npower).

 

 

I'll try and find time to post parts of the other documents in due course (probably next week).

 

 

Hope this is of use to someone!

Link to post
Share on other sites

Thanks for this Eversir. Shame there was no extra for printing and stuff. :(

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Thanks for this Eversir. Shame there was no extra for printing and stuff. :(

 

Think that was our fault to be honest. We didn't lay out these costs clear enough in the claim so he was unable to make an award on that basis. You live and you learn :(

Link to post
Share on other sites

  • 4 weeks later...

The saga continues!

 

Given the recent decision by Ofgem, particularly their order in regards to compensating the worst affected customers, we thought it would be worthwhile sending Npower a quick letter of complaint (unsurprisingly we don't trust Npower's advice that we 'don't need to do anything'). Per Npower's own publication on its website, they should be awarding at least £200 compensation based on the criteria.

 

In the letter we briefly outlined Npower's unacceptable conduct, highlighted the fact that they have still failed to remove the incorrect credit file entries, and provided a bullet list of what actions we'd like to be taken. Amazingly this was a single A4 page.

 

Npower responded a couple of days ago, via email and not return mail (once again). Here is their response:

 

Hello [NAME]

Thank you for contacting us about your account.

 

 

I am sorry for the shortfall in the level of customer service you have received. We are committed to providing you with the highest level of service you deserve.

 

 

I apologise for the incorrect bills you had been receiving and legal department was allowed to sign a statement of truth. I understand that you would like to receive compensation. [NAME], I would like to inform you that I have processed a goodwill gesture of £25.00 on 06 January 2016 and you will receive it in further 10 to 14 days.

 

 

With regards to the credit report, [NAME], please get in touch with Experian to get the credit report and provide us with a copy of it to investigate this further.

 

 

As you have had to contact us again about this issue, I have taken the opportunity to raise a complaint on your behalf. Each complaint is allocated a unique reference number, yours is [NUMBER]. I am confident that through the explanation I have provided and the actions I have taken, I have now been able to resolve things for you.

 

 

If, however, this is not the case and you remain unhappy, please contact our Complaints team. You can reach them on 0800 3169328, they are available from 8am to 6pm Monday to Friday or 8am to 2pm Saturday. If you prefer, you can email us at [email protected].

 

 

I trust the information is helpful, [NAME].

Kind regards

 

Will be dropping a rather terse response to what is, clearly, a bit of a fob-off from Npower's customer service department. Wonder if they have a bulk closure exercise for this too?

 

 

Update to follow.

Link to post
Share on other sites

  • 4 months later...

Thank you for this informative thread.

Can somebody help me with the attachments in these postings?

When I'm logged into the forums, there are no hyperlinks to the attachments. When not logged in, the attachment URLS appear but produce nothing when pasted in - just clear.gif

Seems ok elsewhere on the forums.

Is this the same for others and how do I get for example post no #143 attachment http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=60604&d=1450431027

Link to post
Share on other sites

  • 2 weeks later...

People who are proceeding against Npower, or any other company for that matter, might like to see this example of a skeleton argument.

 

Skeleton Argument .pdf

 

I should say that it isn't really a skeleton argument – it is rather more than that but Npower, thanks to their legal boy in their internal law department who clearly must have been acting unsupervised, was so uncooperative and raise so many obstacles and acted so much against the spirit of what the court required, that the matter became extremely complicated.

 

Eventually we prepared this document in order to try and simplify everything as much as possible. It seemed to work very well because the claimant was congratulated by the judge on the level of preparation and the clarity of the presentation of the case.

 

I should say here that it is clear that Npower spent far more – probably more than twice and maybe three times – and the maximum value of the claimant's case simply in order to pound them down into the ground.

 

I should say that the legal boy in charge of this case brought no credit to himself or to his employers and of course he lost his case.

Link to post
Share on other sites

  • 3 weeks later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...