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    • I don't think that you have told us when you bought the car. However, you have referred to a conversation in which they apparently told you that the MOT had been carried out on 11 November so that suggests to me that you bought it after that date. Although it seems as if you are dealing with quite a dodgy crowd, you may as well go through the paces of asserting your proper rights. Because you have discovered this issue within the first 30 days – you can add to the strength of your position by sending them a letter asserting a right to reject the vehicle under the consumer rights act. If a car manifests a defect within the first 30 days then you are entitled to reject it out of hand with no chance of repair but you must assert your right in writing. Send them a letter immediately – recorded delivery – informing them that you are rejecting the vehicle and telling them on what grounds and say that you are asserting your rights under the consumer rights act. It won't make a whole lot of difference, but later on if you find yourself having to take court action, then it will all help. Please let us know when you have had the AA check. Meanwhile, I suggest that you contact me at our admin email address and let me know the identity of the garage and any other identity clues that you have unearthed. It may enable us to give you additional help
    • Assuming you're correct about the limitation running from the last date of deferral. The last deferral was in 2013 so the statute barring period would end on 31 August 2019, the money claim was made on 3rd June 2019 so is within the limitation period. Therefore the debt is not statute barred.
    • I agree with my site team colleague @slick132 but with variations. These people have been needing you around and cause you serious harm in terms of the amount of effort that you have been put to as well as the damage to your credit file. You have taken all sorts of different stories and also been misled by them as to their statutory obligations in respect of data disclosures. It has taken the issue of court claim to get them to make any move. You have taken control of the situation and it is you who has the whip hand at the moment. They are now proposing to telephone you to discuss the matter in some way – but you have no idea. Also, you have no idea who you are going to be speaking to and whether they have authority to commit Virgin to anything at all. If you agree to this phone call then you are at risk of handing control back to them because they will partly ask you to withdraw the action and they will also offer to make a payment as a "gesture of goodwill". Now that you have attracted their attention and they realise that something needs to be taken seriously, I don't think you should let go of the initiative. Please can you post up the email which you received from them. He was it from and what is that person's role within the company. I think you should write to them and refuse the call and tell them that you are happy to discuss matters that you will want to know what it is they think they have to discuss and who will it be who will be phoning you – and will that person has any authority to make decisions. I think should also emphasise to virgin that they are already in breach of their statutory duty. That if they decide to file a defence that they will have to sign it is a statement of truth subject to a sanction for contempt of court and that as they are clearly in breach of their statutory obligations, it would not be possible for them to sign off such a statement of truth and if they do, then you will bring the whole thing to the attention of the court and invite the court to express their own opinion on the matter. I think it's very important that they tell you in advance what they propose to discuss. I think you should tell them that if they're not prepared to disclose the purpose of their phone call and the points that they intend to cover and if the phone call is not made by somebody at a suitably elevated managerial level, then you are not prepared to discuss the matter. I'm afraid that I'm struck by the naïveté of your statement which I suppose is intended to be assertive.   Haven't we reached a point yet where you understand that you can't trust these people and although you may discuss various things on the telephone, if they then are required to minute the conversation and provide you with the resume of the conversation, you are handing them carte blanche to present the conversation in a way that suits them together with nuances included or removed, and generally slanted in their favour. They might not – but you are certainly opening up the possibilities and if that's what they do, how are you going to counter them and say that they have not correctly recorded what you discussed and agreed? You seem to be doing everything you can to keep on handing the baton back to Virgin. I have no idea why. You should not get involved in any telephone conversation unless you have first read our customer services guide and you are recording the call for your own benefit. If you cannot do this or you are not prepared to do this then don't take the call at all. Please will you post up the email that you have received, let me have your comments on what I've posted here and if you agree we will draft a response. You might like to start. Apparently they are proposing to telephone today and so we need to get a move on. If they happen to telephone before you have received a written reply to your message, then you should simply tell the caller that you are still waiting for their response to the email which you sent a little while earlier and you're not prepared to discuss anything until you have their written reply to that.
    • Well done on getting your refund and thanks for the update. I understand that you are still out of pocket. If you would like to get that money back and we will help you and I think it will be fairly straightforward. The amount of money outstanding is scarcely worth his while causing any trouble. It would be very helpful if you could post up a link to the new advertisement and also do you have any pics of the car and also its registration number please. I think we owe this to possible new owners in case they come to this forum.
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Hi, I'm hoping someone can offer any advice or point me to an organization that can help.

 

The story is as follows, rightly or wrongly.

 

I sent BG a letter stating they have 28 days to object or I would commence with having my own meter installed into the property under Schedule 7 Electricity Act 1989.

 

They failed to object so I commenced, Had the meter installed August this year.

 

I provided meter serial numbers, start readings etc etc to BG.

 

Then a chap requested to inspect the meters at 9pm Monday night (10/11/14) which I let him do, he said it was unsafe and then had an engineer come and remove the meter, he said he wouldn't be putting in their meter or a pay as you go meter.

 

I called BG the next morning and they are refusing to install a payg meter untill we pay £1,400.26p.

 

They said it is a second offence, Wrongly I know I did do something before.

 

 

I have scraped together £800. But they wont budge...

 

I understand if people call me a thief, fine, fair does.... I did this with the full reading of the Electricity Act 1989 which states at schedule 7 that I could have my own meters installed.

 

Did I interpreted that act incorrectly?

 

Are there any charities that can help liaise with BG?

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http://www.legislation.gov.uk/ukpga/1989/29/schedule/7

 

Out of interest, why did you decide to have your own meter installed - was there not one already supplied by British Gas ?

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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Who installed the meter you provided?

 

Also, did you read through all of the ammendments that have been made to schedule 7 of the Electricity Act 1989? There is a red warning at the top stating:

 

"There are outstanding changes not yet made by the legislation.gov.uk editorial team to Electricity Act 1989."

 

Underneath is a link to a list of all the outstanding changes.

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http://www.legislation.gov.uk/ukpga/1989/29/schedule/7

 

Out of interest, why did you decide to have your own meter installed - was there not one already supplied by British Gas ?

 

 

Simply because I didn't trust the accuracy of their meter, I think it took too much for standing charge type things, also I don't like the sound of Smart Meters....

 

There was originally a payg meter installed. But it seemed we were spending more than we would have if we would have had a contract meter installed.

 

I am and was intending to pay for electricity used, my intention was not to install the meter then refuse entry to readers or anything and hide away.

 

I let the Guy in to inspect it, because BG didn't install it they said nit may be unsafe and this was the reason for removing it.

 

They then said we owe £1000+, made up of over 2000kwh estimated, and charges of nearly £450.00 + vat for the call out and removal of meter.

 

If I had the £1000+ I would pay it, but I am scared they will take the money and then say we are not fitting a payg meter....

today will be our fourth day with no electricity, 3 kids, a partner who is classed as vulnerable with her medical problems...

 

 

Thanks in advance to everyone who replies.

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I'm not pointing fingers, but the only people that can usually install an electricity meter is either a registered energy supplier or your local distributor (e.g. Northern Powergrid, UK Power Networks). Any old electrician is not qualified nor authorised to install this equipment as, amongst other things, they can be potentially working on a live mains voltage at very high amperage (100A or more, depending on the situation with the cutout fuse).

 

You need specialist gear to do it safely. In the event of an accident, then at best the installer gets electrocuted - at worst it burns the house down with a bunch of people in it (and potentially adjoining houses down too).

 

Whilst it is true you can have your own meter installed, it needs to be an approved meter, the supplier needs to have consented to the install (they usually can't refuse this without good reason) and it needs to be installed by the right people.

 

Not to scare you, but be aware there are a bunch of laws that have been broken here! The estimated charges for your energy usage are maybe a seperate issue, but if it were me I'd be feeling very lucky that I wasn't being prosecuted for potential energy theft.

 

What are they basing their estimations on, have they explained it?

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Hi, I'm hoping someone can offer any advice or point me to an organization that can help.

 

The story is as follows, rightly or wrongly.

 

I sent BG a letter stating they have 28 days to object or I would commence with having my own meter installed into the property under Schedule 7 Electricity Act 1989.

 

They failed to object so I commenced, Had the meter installed August this year.

 

I provided meter serial numbers, start readings etc etc to BG.

 

Then a chap requested to inspect the meters at 9pm Monday night (10/11/14) which I let him do, he said it was unsafe and then had an engineer come and remove the meter, he said he wouldn't be putting in their meter or a pay as you go meter.

 

I called BG the next morning and they are refusing to install a payg meter untill we pay £1,400.26p.

 

They said it is a second offence, Wrongly I know I did do something before.

 

 

I have scraped together £800. But they wont budge...

 

I understand if people call me a thief, fine, fair does.... I did this with the full reading of the Electricity Act 1989 which states at schedule 7 that I could have my own meters installed.

 

Did I interpreted that act incorrectly?

 

Are there any charities that can help liaise with BG?

 

 

 

Who actually installed the meter you provided, before BG deemed it unsafe?

 

An electrician friend

 

I'm amazed BG didn't turn up with the police !

 

Section 13 Theft Act 1968

 

http://www.legislation.gov.uk/ukpga/1968/60/section/13

 

http://www.cps.gov.uk/legal/s_to_u/sentencing_manual/abstracting_electricity/

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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http://www.consumeractiongroup.co.uk/forum/showthread.php?436537-Are-you-disputing-your-energy-bill-with-your-supplier-What-they-won-t-tell-you

 

Have a read of the post in the link above. There might be something in that, that might help :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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