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Both my phone and broadband have been giving problems which I first reported to Plusnet on October 15th.

Our experience:

1st engineer visit: nobody came but they reported they had and the fault was fixed

2nd engineer visit: the engineer was rude and made the buzz on the line worse

3rd engineer visit: came, tried and said you get a buzz on the line with wireless: we hadn't for the previous 20 years!

4th (Underground) engineer: said he'd fixed it, he hadn't

5th engineer: didn't turn up

 

The service people give the appearance of competence but that has not been out experience.

 

Their approach is to guess what's wrong but they don't take a holistic view.

 

 

 

They don't keep their promises.

Edited by VeryunhappywithPlusnet
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Hi very

 

Welcome to CAG

 

Write a Formal Letter of Complaint, mark it as such. Explain what has happened, how they have let you down and what you want them to do.

 

Send it to:-

 

Mr Andy Baker

Chief Executive

Plusnet

[email protected]

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