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Hi, can anyone help?

 

I've been with Swalec for a couple of years, my bill was worked out based on previous usage and I paid it on a monthly basis. I discovered recently that my tariff became almost double about 6 months ago. I was not informed by Swalec that their electricity and gas tariff had gone up. Is there anything I can do about this?

 

Thanks

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I think in the first instance you should be making a formal complaint to their CEO at the Head/Registered office. If you don't receive a satisfactory response, then you would need to escalate to the Ombudsman.

 

I think they are obliged to provide you with at least 30 days notice of any increase in tariff or change to terms and conditions.

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swalec/Atlantic arm did that to me last year, they dropped the no monthly fee part of the Bill without notification to me, once much later I rang them up they could not give a dam about previous agreement i.e. no meter charge contract albeit old one.

 

Hence I moved on from them when I moved away.

:mad2::-x:jaw::sad:
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