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ParcelForce - wont pay compensation for damage - I want to issue claim


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You may find my thread here useful http://www.consumeractiongroup.co.uk/forum/showthread.php?433696-Courier-Liability-and-unfair-contract-terms

 

Really, you don't need insurance - they have a duty to perform there job with reasonable care and skill. They have not - no amount of small print/terms and conditions can absolve them of this (see my thread) but you will need to fight them all the way and it won't be easy I suspect.

 

There is one slight sticky point with this if you are admitting that you did not adequately package the items... None the less, they were given an opportunity to inspect and always had the option to refuse to accept them - the fact they did not implies the the goods were adequately packaged.

 

Good luck with this one...

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Huh? You can sue anyone you like... whether the action is successful or not is another matter. People can and do sue couriers, most often than not the defendant opts for an out of court settlement at the last hour...

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For reference: http://www.consumeractiongroup.co.uk/forum/showthread.php?392591-Me-V-s-Royal-Mail-%28advice-needed!%29-**-Successful-Outcome-** - Note post #17 and the comment attributed to the judge:

 

The Judge found in my favour stating that even if you considered Royal Mail's normal service was not 'entering into a contract' he felt that because I'd been charged extra for enhanced compensation against loss or damage I had entered into a separate contract of insurance which Royal Mail WERE accountable to.

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