Erudio - what right do they have, and how do we get them to stop?

[bronwyn99]

Hope someone can help me, my partner is being harassed by Erudio, despite giving them everything they have asked for more than once (and being subjected to a harrowing interrogation on the phone from a completely idiotic know-nothing for about half an hour!)!

 

Are they allowed to demand (this time by post) a stamped SA302 form from HMRC to prove his self-assessed income? If HMRC electronically generates a completed form for you, why isn't that good enough? Are they allowed to change the T & C's from what he had in place with SLC since the late 90s re: deferment?

 

Is there a form letter he can send them to tell them to knock it off?

 

Thanks !

[bronwyn99]

Hi everyone - I hope someone can help.

 

 

My partner is being harassed by Erudio,

despite giving them everything they have asked for more than once

(and being subjected to a harrowing interrogation on the phone from a completely idiotic know-nothing for about half an hour!)!

 

Are they allowed to demand (this time by post) a stamped SA302 form from HMRC to prove his self-assessed income?

 

 

If HMRC electronically generates a completed form for you, why isn't that good enough?

 

 

Are they allowed to change the T & C's from what he had in place with SLC since the late 90s re: deferment?

 

He has never been in arrears and has deferred successfully through SLC for years.

 

Thanks

[citizenB]

I don't think they are permitted to change the terms and conditions

They are probably not permitted to demand the SA302

 

You should NOT speak to them on the phone - it gives them a sense of self importance and power that no one has given them !

[bronwyn99]

Thank you - he accidentally picked up the phone because he was expecting a call from someone else

 

I think there is a form letter he can send them telling them they are out of order and what they are asking for essentially

changes the T & Cs that SLC had in place

- anyone have the template to share?

 

 

They know they are in the wrong, just like we do, but that doesn't stop the stress.

 

We are trying to keep this creepy DCA from putting black marks on his credit rating.

Edited November 6, 2014 by bronwyn99

[dx100uk]

oh dear you fell for their tricks did you?

 

 

you don't send them anything other than a copy of the std SLC deferment form

that has been use by you for years.

 

 

they are as CB pointed out

NOT entitled to any more info and can do away off

by sadly trying to spoof everyone they ARE entitled to your inside leg measurements

 

 

tell us a bit more about the process to date deferments

when the loans was etc etc.

 

 

pers id be ignoring them.

 

 

dx