Sky won't let me cancel my broadband/landline contract!

[JustInterested]

I'm moving to plusnet from Sky

 

 

I phoned Sky to see if I needed to give notice and to tell them to stop my services (broadband and land line) on my contract end date.

But they claim they can't do this because I'm switching to a new ISP.

 

My concern is that I don't want to be paying for the Sky line rental and broadband

until my service gets switched if anything goes wrong with the switchover date.

..I actually wanted them to stop my services completely but they say no can do.

 

I can't quite get my head around not being allowed to come out of my contract and stop the services at the contract's end date.

 

Does this sound normal or are they feeding me a line?

[dx100uk]

its the usual MO for any company that you switch from.

 

 

as long as you ae not in a binding say 12mts contract etc etc

 

 

the company you are switching too, normally sorts everything.

 

 

and you will be billed to the date of the switch by sky.

 

 

see how it goes.

 

 

dx

[JustInterested]

The point I was trying to make though is that

 

 

at the moment, because of the deal I made with Sky when I signed up, I pay nothing for my land line and broadband.

 

 

If there is a mess-up at the switchover time, which I've arranged to be the day my sky contract ends, and it gets delayed

Sky will start billing me at their full prices until it's sorted out.

 

 

I take exception to that and wanted them to completely close my account as It comes to the end of the contract to avoid it.

I don't mind that there would be no service until plusnet get their act together.

 

They're saying that to close my contract when it comes to the end of its 12 month term I would have to give 14 day's notice,

they would then close it and I'd only then be able to apply to another ISP for a land line and broadband connection.

It seems crazy to me that they can lock me into their service in this way.

[Mr.P]

They're saying that to close my contract when it comes to the end of its 12 month term I would have to give 14 day's notice, they would then close it and I'd only then be able to apply to another ISP for a land line and broadband connection. It seems crazy to me that they can lock me into their service in this way.

 

Send them a letter stating that you will be terminating the contract on and hereby give notice as per terms of the contract. Remind them that any direct debit authorisation is rescinded and make sure you notify your bank in good time. Sky may play silly buggers in releasing the line to your new supplier, but that will be plusnet's problem not yours.

 

Also inform Sky that you require a Migration Address Code within seven days as per their statutory obligation or a statement as to why a MAC is not required - If they fail to provide either, you can claim a breach of contract on their part and use it in your defence if things turn ugly.

[MaxxPower]

Don't forget that most ADSL providers will charge a fee if you outright terminate the line rather than transfer it using a MAC code, this is usually around £30.

They're also right that you would need to give notice to outright terminate your services (This is normally 28 days, so 14 days is pretty good really), is there this long left before the end of your contract?

[IdaInFife]

If sky cancel the services plusnet can no longer take them over so you would be without service after sky cancel then plusnet will take 2 weeks to provide a new line with a new number.

 

I think you may be reading into it too much.

 

If you still want sky to cancel the line then call them back up but your order from plusnet will stop and cannot be requested until the services have been ceased by sky.