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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Provident and Lowells


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I have a debt with provident which is now some two years old,

 

I have arthritis and chrones disease and am unable to work let alone leave the house very often.

 

due to events 2000 my husband now suffers with severe PTSD

he has just been diagnosed with arthritis and COPD,

 

he has been told that the extent of his trauma and facts that arose from from counselling ( childhood abuse)

that he is totaly unable to work or be in regular contact with people whom he does not know.

 

A debt collector called regular and took a small amount each time for the debt which stopped after a while.

 

Since the government crackdown on benefits by the government our income has decreased significantly

and we are now having to pay 25% of our Council Tax,

this leaves us absolutely no money to spare,

 

we cut of the gas ourselves and eat once a day.

 

I have now had a letter from Provident stating that they have sold the loan to Lowells

who say we now owe them the debt and are demanding payment,

 

what can I do I just dont have any money to give them?

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Shirts, I will try and find someone who can help :)

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

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4: Staying Calm About Debt  Read Here

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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how many loans have you had with provi before this?

 

 

how much do you owe?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi shirts

 

As DX has stated if you can provide details of the debts, dates?, who? and amounts? then we can advise on actions, there is a lot you can do, maybe even claim charges back on credit card / bank debts.

 

Have a read of the following links:-

 

7) DON'T BE BULLIED BY CREDITORS / DCA's CLICK HERE

8) IN DEBT DON'T PANIC CLICK HERE

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how many loans have you had with provi before this?

 

 

how much do you owe?

 

 

dx

I've had 3 or four loans from provident and have always paid in full and on time,

 

my husbands income was reduced by 60% when he had to stop work,

 

even his DLa does not cover what its intended for and

 

he has regularly (and myself) canceled hospital appointments because we simply cant get there

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did the loans run into each other? [refinanced]

 

 

i'e, a new loan was taken out and the old loan cleared by the new one?

 

 

did the agent take, at anytime a new loan was given, any money for its first payment

when the new loan was given?

 

 

i'e he gave you money, you then had to give some back?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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did the loans run into each other? [refinanced]

 

 

i'e, a new loan was taken out and the old loan cleared by the new one?

 

 

did the agent take, at anytime a new loan was given, any money for its first payment

when the new loan was given?

 

 

i'e he gave you money, you then had to give some back?

 

 

dx

no, these were all separate
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ok thank you

 

 

just for clarity

he took no immediate payment when handing over the latest loan?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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that's the ticket

 

 

no wonder they sold it

 

 

they must give a 14days cooling off period in case you decide you don't want it.

 

 

agreement unenforceable

 

 

dx

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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http://fshandbook.info/FS/html/handbook/ICOBS/7/1

 

 

And from their own Website......

 

Right Of Withdrawal

 

With any loan there’s a right of withdrawal, which gives you 14 days to change your mind. During this time you can cancel your agreement at any point. The cooling off period starts either from the date of the loan agreement or the date when you received your copy of the agreement- whichever is latest.

 

If you decide you’d like to cancel your loan agreement within the withdrawal period, you must contact the company directly either by telephone, email or letter and inform them of your wish to cancel your loan.

 

If you do cancel your loan, you’ll need to repay the money borrowed plus any interestlink3.gif within 30 days of date the loan was cancelled.

 

 

have you par chance the agreement plus the T&C's?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no, these were all separate

yes he took the first payment

 

I'm a little confused. The previous loans were completely settled, an agent turned up, gave you a new loan and took the first payment on the same day?

 

 

have you par chance the agreement plus the T&C's?dx

 

I can't remember the exact wording offhand but there is line within the agreement that states that the first repayment will not be taken for at least 7 days after the loan has been issued. I can probably dig a blank agreement out and put up a scan if you want the exact T&C's.

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