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Trader refuses to refund deposit


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I first viewed a motorhome on 15 October. The salesman told me the motorhome had never been hired out, and was warrantied for 3 months.

 

I made an offer which was accepted. I gave a deposit of £100

 

I then made a further visit to test drive the vehicle, followed by collection of the motorhome.

 

The day before collection, I was sent a copy of the V5, from which I found that the first registered owner was a motorhome hire company. I didn't like being lied to, but gave them the benefit of the doubt; besides I had 3 month warranty so any issues would be rectified.

 

The day of collection, I was handed an information pack, the majority of which was from the rental company, thus proving that the trader had to know about this. I was also told the warranty covered "the engine only", at which point I decided we need to full test the motorhome. We hooked it up to a generator and added some water; then the first thing tested, the shower, fell apart.

 

Already uneasy, I discussed getting an independent inspection. I later decided to cancel the order. "That's OK", said the trader, "I have someone else who wants it anyway".

 

I asked for my deposit back. I was told deposits are non refundable. "You are not getting the deposit back"

 

Later, it was confirmed by the owner, that the warranty covers everything about the vehicle, apart from the living quarters. I decided to make an offer of £2,000 less than agreed, which I later increased by £1,000 on the basis that there was a very similar if not slightly newer, but slightly higher mileage, same model, motorhome on ebay for £2.250 less ONO which was advertised as being ex-rental.

 

The trader declined my offer, and said the motorhome is now sold....but they still refuse to refund my deposit.

 

I have written to them and requested the deposit be returned by tomorrow. they have replied that they will not refund the deposit, because "if we were going to give it back you might as well have given us a banana".

 

Advice?

 

thanks

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Have a read of the following:-

 

http://www.norfolk.gov.uk/view/NCC094699

 

Your saying the dealer mislead you regarding the fact that the motorhome had actually been hired out, you have evidence of that.

 

So clearly under those circumstances you should be entitled to a refund of the deposit.

 

Keep all correspondance in writing, send it Recorded Delivery.

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Also is the trader NCC Approved?

 

http://www.thencc.org.uk/the_ncc/aboutNCC.aspx

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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