Jump to content
  • Tweets

  • Posts

    • I have an interesting thought and one that I wondered if people had any advice.   I work within a Support Environment assisting customers with issues on their Telecoms based products. B2B.  Broadband, Phone Lines,  Mobile Apps. Help companies stay connected.    Yesterday I had a phone call with a customer, They had sent in a request to action next day by 4PM.  They called yesterday to reach me to query as they hadnt recieved an email confirming it would be done. We send emails saying "Thank you for getting in contact your case ref is xxxx" But nothing Human.    I answer the phone, check the case - Tell him its been allocated and will be dealt with by an engineer accordingly.  He asks for a timeframe and i explain that they will be completed accordingly by the time he has requested - 4PM.  Essentially the call isnt anything special - Just try to explain it will be dealt with.    Customer hangs up. Calls back instantly 10 mins later and asks the same question again in which we get a notification accordingly.  I pick it up and email to confirm if will be done.    The response - "I recieved a cold response and didnt feel very welcome over the phone.  "I am disappointed in the attitude from the call"   Yes we all get customers like that....    ----------------------------------------   Ill be honest - I am quite direct in my approach in life but its just a personality thing...  But the reason for the thread is this...    Is this a warning sign that I have run my course with the Telco Industry? Im consistently having these issues and it feels like my brain cant take much more of these people. Part of the reason these days that im miserable isnt because of COVID but because of people crushing my spirit and sense of humour... Should it be time i look for a new career path? Im early 30s. Is it too late?   FKO
    • Is the seller of the wheels a private seller or a commercial seller? It seems to me that the responsibility lies with the seller. How much are we talking about here in terms of wasted delivery fees?
    • I think that dealing with Amazon by written messages is going to be a frustrating business and almost impossible. They aren't used to this kind of thing at all and I think you will have a lot of difficulty managing to get your letters read by somebody in the right department with the right authority. I think it will be a very long winded business. I think you are going to have to concentrate on trying to talk with a reasonable customer services person and make sure that you get chat records or record your calls on everything. You will probably be promised that they will get back to you – but you will have to ask for a time for responding and then you will have to ensure that that happens. There is no reason for them not to come back to you within a couple of days. I think it's going to be a hard slog. You have a reasonable chance of suing Amazon successfully. You have a better chance of seeing Hermes successfully – but for less money. I would normally suggest writing in order to get a proper paper trail – but I think that dealing with Amazon is going to be a very different kind of matter. Concentrate on quick access to the customer services but making sure you keep records of any exchanges you have. I'm not sure that we have ever had anybody sue Amazon so far and from where I am, sitting in a spectator seat – nice and comfortably – it might be a very interesting experience. Of course you are at the coalface!
    • Proportional representation would be a start, but I can't see the Conservatives voting for that now they've redrawn the constituency boundaries to suit themselves. Turkeys, Christmas and all that.
    • Sorry to hear about your problem, it's horrible when people take advantage like that.   I don't want to add to your woes, but road tax is not transferrable to a new owner so when he said 'road tax is paid so I have not to worry', he was wrong. See here:   https://www.gov.uk/sold-bought-vehicle   The last thing you need right now is another problem, so I'd either take the car off the road and make a SORN declaration or tax it as soon as possible. If you are planning on making life difficult for the seller then don't be surprised if he reports you for no tax!   I hope it all works out for you.
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Job Centre adviser demanding handing over my mobile phone for e-mail proof


Please note that this topic has not had any new posts for the last 2185 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

What is the procedure for job centre advisers to check your private email account on your phone to see if you've actually applied for jobs and have proof of it?

 

I currently have proof on my email account of jobs which i've applied for which I can retrieve on my phone but what is the actual procedure for job centre advisers to physically see these emails which counts as my proof in looking for work?

 

Can the adviser demand I hand over my phone then open each email to read them or do I just need to turn the phone screen to the adviser and show them the emails listed without actually going into them and showing them every single email.

 

The reason I ask is because I was informed by an adviser this week while signing for my JSA that they have the authority to ask me to hand over my phone so they can check through my emails themselves otherwise I may well be sanctioned.

 

I know there will be a data protection breach in that somewhere and know they can't force you to hand over your phone so they can rake through the emails but I'm just asking around for a little clarification before next signing day.

Link to post
Share on other sites

I think the adviser has phrased it badly. They don't have the "authority" to check your emails - at least, not in the sense that word is normally understood. A police officer with a warrant might have that "authority", a JCP adviser does not.

 

However, they are entitled to verify that you've been meeting the job search requirements for JSA, and one way in which many claimants like to demonstrate this is to show copies of emails sent to and received from potential employers. You could, of course, print out the relevant emails but this can get expensive and anyhow, not everyone has a suitable printer or the spare cash to pay 10p per sheet at the local library.

 

So, what can advisers request? Well, the rules say that they must, as I said, verify that you are "actively seeking employment" and that you must demonstrate that when you go to sign on. But the adviser can't insist that you do so in a specific way - that is, they can't say "show me your email account - no ifs, no buts, and I'll sanction you if you don't." They're supposed to show flexibility in how they obtain the evidence they need to issue your payment. Still, if most of your evidence is in the form of emails then you'll probably need to work something out. But the basic answer to your question is that no, they can't demand the right to snoop through your email at their leisure, and the way you demonstrate your jobsearch should be mutually agreed between you and the adviser.

 

You have to provide evidence one way or another, though. I'd probably set up a free email account for jobsearching only, and keep all my personal correspondence in another account. That way if they do look through your mail, all they'll see is job applications, replies to those applications and, of course, spam.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Link to post
Share on other sites
The reason I ask is because I was informed by an adviser this week while signing for my JSA that they have the authority to ask me to hand over my phone so they can check through my emails themselves otherwise I may well be sanctioned.

 

If you get told this again, ask for the adviser to produce the legislation (quoting the chapter & paragraph) that gives them this authority. As antone has already pointed out, the adviser can ask, but it entirely your choice as to how you present job search information - If this adviser continues to press the issue, instruct him/her to contact a Decision Maker for their opinion.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

Quote
No... you can't eat my brain just yet. I need it a little while longer.
Link to post
Share on other sites

Cheers for the information.

 

The reason I asked is at my last meeting with my adviser I had shown him the emails on my phone by simply turning the screen towards him and shown him the list of emails of the job applications showing the employers email address or the jobsite in which i'd completed the application on but he insisted that i must open all emails and he must read them not just look at the the headers.

 

When I refused this the advisers words were along the lines of "I have the authority to look through your emails on your phone and you do realise you could be sanctioned for not co-operating fully." but never went any further with his apparent threat when i told him "no you can't" before he put the pen on the desk to sign for my JSA. I've already stated on a previous visit I do not have a printer to print these emails off and bring along.

 

These emails are just part of the proof I produce at each signing day. The proof I take along is stated as being widely taken as conclusive proof on the "Claimant Commitment for Work Programme customers" letter to which I was made sign for a few weeks back when they gave me it on previous signing day.

 

I never had any trouble whatsoever with various other advisers when signing normally and they were all happy at the evidence I produced but ever since I've been on the Ingeus Work Programme the adviser I have now seems to be determined to sanction A, B and C.

Edited by TG70
Link to post
Share on other sites

I used to just print out a small selection of the places Id mailed or as I normally used the same IT website I just printed out a page or 2 of all the jobs Id applied for on that site, it was normally quite a large number of 20-30, but all this was before this despicable government was in power.

 

Some advisors are happy and helpful people, others are the most horrible people you would ever wish to meet !

Link to post
Share on other sites

Start audio recording this adviser.. if he goes on making wild statements like that he'll dig his own grave. Actually, you should be recording all of them - both Ingeus and JC - anyway, just in case.

Link to post
Share on other sites
mobiles are supposed to be switched off in jobcentres at least they are in the one i go to,the security pounce if you get one out,

 

Under data protection you are permitted t9 record for your own benefit.

That is your right.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

front of house staff just misunderstanding their instructions form above, I expect. They sometimes like to think that they have some sort of superior rights to the rest of the country because they work for a government organisation but the DPA applies to them as much as any other individual or business.

When I had an interview witht hem a while back I told the person who spoke to me on first occasion we met by my first name that they were to address me as Mr xxxxx and not by my first name as this was a formal interview. It didnt help them much when they were shown to be wrong in their application of the law as they saw it either so go forearmed with info on the relevant section of the law that allows them to demand proof of trying to get applications in to show that an email header fits this part of the legislation and then you can ask them why they think they dont need to adhere to the law.

Often though, the wording rwefers to minimum standards and it can be interpreted faily loosely by the office concerned almost how they feel. Problem then is that they try and sanction you and force an appeal that is months away as they think that the unemployed are financially precarious so will do as they are bullied into.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...