Laptop drops connection under warranty

[tali]

All my devices drop connection

 

 

one of my laptops is a lot worse than others.

 

 

I did sys restore (refresh) but no effect ,

i've ran scans to clean up any nasties

- but still same prob.

 

The prob was there from day 1

- and i thought it was just an initial prob that would go away.

 

 

It is under warranty and tech support lazily say i should do a format

-yeah thanks mate just trash my system - very helpful:-x.

 

 

didn't tell them it was there from Day 1 as they will use excuse "you should have told us earlier blah blah ,

now you made prob worse blah blah "

 

So is it an ISP prob(VMedia) or the laptop?

 

it is the only device i have running win8

 

Anything else i should /can do ?

 

 

What i don't like is that tech support seems to be only doing the very basic ABC123

- and nothing else

-it is obvious they do not want to come out to field repair

[renegadeimp]

When did you buy it?

[Conniff]

All my devices drop connection

 

 

That should have you thinking about your wireless set up, not your equipment.

 

 

Is this a virgin super hub?

what is your speed?

have you done any online speed checks?

[dx100uk]

have you got a dect home wander phone station

next to the hub?

 

 

having this close to any wireless route often causes it to continually try to sort interference issues out.

 

 

 

 

dx

[Migster]

You can download software to show what your wifi signal strength is like and which channel will be best for you to use (e.g. so you don't clash with your neighbours). I use the the "WiFi Analyzer" app on my smartphone - it's handy for signal strength as you can wander from room to room and see how the signal gets stronger/weaker depending on how far you are from the router and what walls, etc. are in the way. It will also show show what channel you are on and the channels used by other nearby routers, so you can change to the least congested channel.

[havinastella]

Why not take your laptop somewhere with free wifi. If it still drops out, laptop problem. If it stays up, wifi problem.

[tali]

That should have you thinking about your wireless set up, not your equipment.

 

 

Is this a virgin super hub?

what is your speed?

have you done any online speed checks?

 

Yes virgin super hub- major probs when installed , then channel change seemed to fix it - but probs creeping back. 50mb

[renegadeimp]

Then get virgin out to fix it again.

[tali]

Sadly that's easier said than done - as they make you go thru a tedious and simplistic diagnostics over the phone

[renegadeimp]

And thats where you stop them mid diagnosis and tell them to put you to tier 3 support.

 

Tier 1 are the phone guys.

Tier 2 are the supervisors

Tier 3 are the IT guys in the actual data centre

Tier 4 are their supervisors

Tier 5 are the main management.

[havinastella]

Have you checked it away from the house like I advised?