Jump to content
  • Tweets

  • Posts

    • The problem is that each time you have given them notice, you have then continued which effectively nullifies the notice. I agree that you have given them enough notice – but each time the notice is effectively cancelled because you continue not standing by your word. I hope you can start to see that when you state a position and then you move the position, you simply lose credibility and effectively you have to begin again. You need to put everything beyond doubt and so you should send the letter which I've suggested.  If you have some partner or someone who was also getting involved then I think that you had better make sure that you are communicating well with each other and that it is agreed that somebody is taking the lead. Otherwise, the left hand will not know what the right hand is doing and it will only be when you find yourself in court and defending a claim for an administrative fee or a council contract that it then comes back to bite you in the bum – both of your bums.. You must give notice in order to protect your position. Very sorry, but the letter which was sent was reckless. Send a letter which I have suggested giving seven days notice and a 14 day backstop for completing the work. Of course there was always one danger and that is that you could give notice, they then start the work within the notice period – and then it starts to dawdle along and take too long. However, giving them 14 day backstop to actually have the work completed should protect your position. Send the letter now. Also calculate if you are within 120 days of the date that you made the payment on your debit card – and if you did then begin a chargeback with your bank. If it's longer than 120 days then you will be able to do the chargeback and then maybe the best thing to do is to write it off – unless they decide to see you and in that case you can make a counterclaim.     This is all very well, but once again you state a position and then you don't follow it through. How can anyone take you seriously?
    • Lookinforinfo, these are two separate letters for two separate tickets, one 07.02.19 and one 03.08.19.   karel, I've added the post code to the thread title to identify the car park better.  It would be helpful if you could edit the sticky, you don't know when the NTKs arrived as you never received them.   The good news is that these debt collectors have no power so you can sit back, relax and ignore their drivel.   In the long term though you might want to consider sending a SAR to Horizon to find out what they originally sent and maybe work out why you never received it.
    • Just in addition, in the beginning we made it very clear we didn't want the work carried out during Autumn and winter, we have a young child at home and are not prepared to put his health at risk.. Also as we had said, to go beyond the specified dates is not feasible as one of the builders has already returned home and the other one has already stayed longer than planned so to start it now wouldn't be an option.
    • it's not a violation, it's a speculative invoice for breaking some imaginary contract the driver made with ECP by driving onto the land.   Enterprise are breaking contract law by charging you £35 as they did not enter into the contract the £35 is a penalty admin and as such is unlawful .   pers i'd go do a chargeback to your bank. they have no legal right to charge anything. all they are required to do is inform the PPC of the ID of tthe driver...you that does not cost £35!! more like 50p    
    • In connection to the following ?    
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

CARCRAFT WARRANTY NOT PAYING OUT -GEARBOX BUST-stating wear and tear!!


Please note that this topic has not had any new posts for the last 2185 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Contact Vauxhall and ask if it's normal wear and tear.

I don't think they'll ever admit that their gearbox only lasts 60000 miles, because they do last a lot longer.

On my previous Astra I clocked 200k miles on the original gearbox and I sold it still functional.

The rest of the car was a wreck, bu the gearbox was still perfect.

Link to post
Share on other sites
Contact Vauxhall and ask if it's normal wear and tear.

I don't think they'll ever admit that their gearbox only lasts 60000 miles, because they do last a lot longer.

On my previous Astra I clocked 200k miles on the original gearbox and I sold it still functional.

The rest of the car was a wreck, bu the gearbox was still perfect.

 

Thanks King12345

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

They told me to contact the Office of fair trading - I have and they've took all the info and want me to contact them as soon as I hear back from the review team.

I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

Edited by Shazco216
Link to post
Share on other sites
Thanks King12345

 

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

 

They told me to contact the Office of fair trading - I have and they've took all the info and want me to contact them as soon as I hear back from the review team.

 

I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

They just want your money!

Link to post
Share on other sites
I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

 

 

They believe they have enough safeguards written in that will allow them to get away with it.

 

 

'ALL' warranties are a rip-off and I challenge any company to dispute this.

Link to post
Share on other sites
Thanks King12345

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

here

Excellent.

Talk to them again and get this in writing.

Then you have them.

Edited by Conniff
Typo
Link to post
Share on other sites
Guest Carcraft Customer Service Manager

Hi,

 

Just want to let you know that a letter was sent to the OP on Friday evening, this should be with them today/tomorrow.

 

The letter is a decision from a review that has been carried out.

 

Thanks

Linzi

Link to post
Share on other sites
Guest Carcraft Customer Service Manager

Conniff,

 

If the customer wishes to post the letter on here once she has received and read it then this is entirely up to her.

 

Thanks

Linzi

Link to post
Share on other sites
Conniff,

 

If the customer wishes to post the letter on here once she has received and read it then this is entirely up to her.

 

Thanks

Linzi

 

Thankyou Linzi and conniff

I will post on here when I receive it

Link to post
Share on other sites

please redact it mind!!

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

Link to post
Share on other sites

I removed a part of your name as it's not wise to put that in a public forum. They will have it in the email they received.

 

 

So are they now saying it is the driveshaft and not the gearbox ??

 

 

It doesn't really matter what the problem is, just fix it and get her car back to her please.

Link to post
Share on other sites

So are they now saying it is the driveshaft and not the gearbox ??

 

Conniff

 

 

- they sent me a letter saying that the warranty would pay half as a " goodwill gesture "

 

 

I paid them &£635 last Monday - said if have my car back thurs or Friday latest!

 

Rang them today and

 

 

when they said the driveshaft may have gone as there's still a noise, when they put it back together .

 

 

Feel like this is one bad dream !

 

Looks like I'm going to be walking to the food bank with my two babies this Christmas

 

 

- thanks carcraft !

Link to post
Share on other sites
Are you recording these calls ?

I've just had a call it's not the driveshaft it's the gearbox still making noise !

Didn't record because I was expecting them to tell me to pick it up , however I am writing everything down!

Waiting for Linzi or customer services to get back to me . I want compensation or a refund I've been off the road for 3 and a half weeks now.

Link to post
Share on other sites

You 'must' write to them and do it by special delivery giving them a date no more than 7 days ahead telling them you want the car back by that date 'Fixed' and that you are making time of the essence.

Add that if the car is not returned by that time you require a full refund within 24 hours, no bull about we have 30 days because they don't.

Link to post
Share on other sites
Are you recording these calls ?

I've just had a call it's not the driveshaft it's the gearbox still making noise !

Didn't record because I was expecting them to tell me to pick it up , however I am writing everything down!

Waiting for Linzi or customer services to get back to me . I want compensation or a refund I've been off the road for 3 and a half weeks now.

Link to post
Share on other sites
You 'must' write to them and do it by special delivery giving them a date no more than 7 days ahead telling them you want the car back by that date 'Fixed' and that you are making time of the essence.

Add that if the car is not returned by that time you require a full refund within 24 hours, no bull about we have 30 days because they don't.

Thanks conniff

Link to post
Share on other sites
- they sent me a letter saying that the warranty would pay half as a " goodwill gesture "

 

This is what our Boss thinks of Gestures of Goodwill:

 

Gesture of goodwill??

 

This is a nasty put-down that companies use when they know that they have been caught out and they have no choice but to try and buy you off with some token payment in order to avoid further trouble.

'Gesture of goodwill' means that you have won but the company wants to try and retain control and make you feel grateful.

The fact is that 99 times out of 100, the company is doing no more than they should have done under the contract anyway.

'Gesture of goodwill' is symptomatic of everything that is wrong with Customer Service today.

 

The reality is that these companies need your goodwill: you don't need theirs.

As long as companies continue to try to compensate their customers as a 'gesture of goodwill', customer service will never improve. Companies will always act defensively against their customers.

 

It is the customers who should be accepting offers of compensation as a gesture of goodwill towards the company - and the company should be grateful to earn and to retain the goodwill of their customers.

Link to post
Share on other sites
This is what our Boss thinks of Gestures of Goodwill:

Oh - I totally agree, they should have paid all of the repair . they ( drive happy ) like to seperate themselves from carcraft and vice versa , I have been sold a car that has not satisfied my consumer rights by not lasting a reasonable length of time . I am going to see my MP about carcraft reimbursing the £635 that I have paid . They have a responsibility too ! My MP said that he is going to do something about this!

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...