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    • Thanks for your reply dx    no I haven’t moved, in all honestly I don’t think they have sent the NOA, hence why I have asked for proof. It was suspicious on the phone as they couldn’t find the letter and then couldn’t attach it to an email    I have no problem paying the £75 if they prove they sent it.    im disputing the £235 as I don’t think they’ve follow the COVID guidelines either. I’m at work and my sister answered the door who is deemed vulnerable and is shielding. I would have told them that if they done a risk assessment (I believe the ministry of justice require it)    im a little confused with what you mean by the NOA running out? They have told me they sent it on the 14th? 
    • Well, I'm being pedantic but I think they're using the wrong term.   Link to the Money Advice Service on salary sacrifice below. It doesn't sound like what you're doing.   https://www.moneyadviceservice.org.uk/en/articles/salary-sacrifice-schemes   HB
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    • can't see how you can owe the £235 fee, just because of an error their way that ran the 7 days out because you didn't pay the £75 NOA fee in time. you need to confirm the address the NOA was sent too , thats all. have you moved since the fine was issued?   please be very careful about following advice on some bailiff sites, they can be very misleading at the best of times. if you've not moved, then there can't be any real dispute about not receiving the NOA, letters are deemed received 2 days after posting regardless.   i think you need to get WRITING to the company, offer the £75 . 
    • So after requesting a new SAR this is what we received. Can anyone shed some light on what I could do with these figures?  https://drive.google.com/file/d/1PLDAGPrHWMrmqhiu6CDA3Vxg1w8NYQqI/view?usp=sharing   (There is no sensitive info on this link)  Can anyone Help? 
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CARCRAFT WARRANTY NOT PAYING OUT -GEARBOX BUST-stating wear and tear!!


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Contact Vauxhall and ask if it's normal wear and tear.

I don't think they'll ever admit that their gearbox only lasts 60000 miles, because they do last a lot longer.

On my previous Astra I clocked 200k miles on the original gearbox and I sold it still functional.

The rest of the car was a wreck, bu the gearbox was still perfect.

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Contact Vauxhall and ask if it's normal wear and tear.

I don't think they'll ever admit that their gearbox only lasts 60000 miles, because they do last a lot longer.

On my previous Astra I clocked 200k miles on the original gearbox and I sold it still functional.

The rest of the car was a wreck, bu the gearbox was still perfect.

 

Thanks King12345

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

They told me to contact the Office of fair trading - I have and they've took all the info and want me to contact them as soon as I hear back from the review team.

I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

Edited by Shazco216
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Thanks King12345

 

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

 

They told me to contact the Office of fair trading - I have and they've took all the info and want me to contact them as soon as I hear back from the review team.

 

I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

They just want your money!

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I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

 

 

They believe they have enough safeguards written in that will allow them to get away with it.

 

 

'ALL' warranties are a rip-off and I challenge any company to dispute this.

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Thanks King12345

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

here

Excellent.

Talk to them again and get this in writing.

Then you have them.

Edited by Conniff
Typo
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Guest Carcraft Customer Service Manager

Hi,

 

Just want to let you know that a letter was sent to the OP on Friday evening, this should be with them today/tomorrow.

 

The letter is a decision from a review that has been carried out.

 

Thanks

Linzi

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Guest Carcraft Customer Service Manager

Conniff,

 

If the customer wishes to post the letter on here once she has received and read it then this is entirely up to her.

 

Thanks

Linzi

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Conniff,

 

If the customer wishes to post the letter on here once she has received and read it then this is entirely up to her.

 

Thanks

Linzi

 

Thankyou Linzi and conniff

I will post on here when I receive it

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please redact it mind!!

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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I removed a part of your name as it's not wise to put that in a public forum. They will have it in the email they received.

 

 

So are they now saying it is the driveshaft and not the gearbox ??

 

 

It doesn't really matter what the problem is, just fix it and get her car back to her please.

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So are they now saying it is the driveshaft and not the gearbox ??

 

Conniff

 

 

- they sent me a letter saying that the warranty would pay half as a " goodwill gesture "

 

 

I paid them &£635 last Monday - said if have my car back thurs or Friday latest!

 

Rang them today and

 

 

when they said the driveshaft may have gone as there's still a noise, when they put it back together .

 

 

Feel like this is one bad dream !

 

Looks like I'm going to be walking to the food bank with my two babies this Christmas

 

 

- thanks carcraft !

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Are you recording these calls ?

I've just had a call it's not the driveshaft it's the gearbox still making noise !

Didn't record because I was expecting them to tell me to pick it up , however I am writing everything down!

Waiting for Linzi or customer services to get back to me . I want compensation or a refund I've been off the road for 3 and a half weeks now.

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You 'must' write to them and do it by special delivery giving them a date no more than 7 days ahead telling them you want the car back by that date 'Fixed' and that you are making time of the essence.

Add that if the car is not returned by that time you require a full refund within 24 hours, no bull about we have 30 days because they don't.

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Are you recording these calls ?

I've just had a call it's not the driveshaft it's the gearbox still making noise !

Didn't record because I was expecting them to tell me to pick it up , however I am writing everything down!

Waiting for Linzi or customer services to get back to me . I want compensation or a refund I've been off the road for 3 and a half weeks now.

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You 'must' write to them and do it by special delivery giving them a date no more than 7 days ahead telling them you want the car back by that date 'Fixed' and that you are making time of the essence.

Add that if the car is not returned by that time you require a full refund within 24 hours, no bull about we have 30 days because they don't.

Thanks conniff

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- they sent me a letter saying that the warranty would pay half as a " goodwill gesture "

 

This is what our Boss thinks of Gestures of Goodwill:

 

Gesture of goodwill??

 

This is a nasty put-down that companies use when they know that they have been caught out and they have no choice but to try and buy you off with some token payment in order to avoid further trouble.

'Gesture of goodwill' means that you have won but the company wants to try and retain control and make you feel grateful.

The fact is that 99 times out of 100, the company is doing no more than they should have done under the contract anyway.

'Gesture of goodwill' is symptomatic of everything that is wrong with Customer Service today.

 

The reality is that these companies need your goodwill: you don't need theirs.

As long as companies continue to try to compensate their customers as a 'gesture of goodwill', customer service will never improve. Companies will always act defensively against their customers.

 

It is the customers who should be accepting offers of compensation as a gesture of goodwill towards the company - and the company should be grateful to earn and to retain the goodwill of their customers.

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This is what our Boss thinks of Gestures of Goodwill:

Oh - I totally agree, they should have paid all of the repair . they ( drive happy ) like to seperate themselves from carcraft and vice versa , I have been sold a car that has not satisfied my consumer rights by not lasting a reasonable length of time . I am going to see my MP about carcraft reimbursing the £635 that I have paid . They have a responsibility too ! My MP said that he is going to do something about this!

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