Jump to content


  • Tweets

  • Posts

    • Hi slick!    On 22 July they said they would refund me £74.07 Theres no DD in place as my membership was a once off payment in November last year.  Hi Dx,    I paid through PayPal last year as a one off payment. 
    • I'm trying to understand it all but I certainly tend to agree with my colleague @dx100uk that it looks as if you may have been taken for a ride. You found an advertisement for a bag on an online sales site. Instead of going through the established procedure of that site, which presumably allows them to recover a commission from the seller you started dealing directly with the seller who is an unknown person to you and of course that allowed the seller to avoid paying the commission. At whose suggestion was it that you went off-site? You then pay by PayPal but instead of logging it with PayPal as a payment for a purchased item, you tell PayPal that it was actually simply a gift or transaction between friends and family. This also allowed the seller to avoid paying a PayPal fee on the money. At whose suggestion was it that you paid in this way?       I don't say that you definitely have been scammed, but it doesn't look very good. This is how it might have happened: after you agreed to take the transaction off-site, so you lost the protection of the established system – and the seller avoided the commission and also avoided the sales site knowing that they had sold their item, you then agreed to pay the seller some money – but not for a purchase – simply as a gift. This has two consequences. Firstly, the seller avoids a PayPal fee and secondly, because PayPal has been misled as to the purpose of the payment, you lose the protection of PayPal if it turns out that you've been scammed or there is some other problem with the transaction. The seller then apparently sent you the parcel and they sent you pictures of a package with your address on it. Separately they sent you a Hermes tracking number – but there is no evidence that the package was actually posted to your address. The seller might simply have taken a picture with your address and sent that to you by way of reassurance – and then changed the label and posted the parcel to themselves but sent you a tracking number which is inaccessible to you and in respect of which you will be prevented from getting any information. All you've seen is a parcel with your address on it. All you've been given is a tracking number which satisfied you for a while until the parcel did not arrive and then when you started to make enquiries, you found that you were unable to access any details referring to the tracking number. Of course the tracking number says that the item was delivered – because maybe it was – but in that case it was delivered to the address on the parcel which might have been the seller's own address – or the address of a friend. I don't want to say that this is definitely how it happened, but it is a plausible scenario. Of course Hermes is an awful lot of parcels – but on the other hand I expect that most of the parcel is that going to Hermes hands are delivered successfully. We only get the bad stories on this forum. I can imagine that Hermes rate of successful deliveries is better than 97% because otherwise people wouldn't simply just hate them, they would go out of business.   We can help you bring a complaint against Hermes if you want. However, on the basis of what you say, the odds are stacked against you but it would be useful to try and find out the address which was associated with tracking number. As far as your apparent willingness to travel hundred and 50 miles to ask for your money back, don't bother. If you did actually go there, are you sure that the seller actually lives at the address that you have been given? What evidence do you have that? Of course if you found that the seller didn't reside at that address then it is slamdunk that you have been scammed. But then what are you going to do? You can try to inform the police but of course it won't get you anywhere. You can inform the sales website – but they will say that you brought it on yourself because you agreed to go off-site. You can inform PayPal – that they will say that because you sent the money which was calculated to avoid their fees, you have lost the protection. If you travelled the 150 miles and found that the seller did reside at that address, do you really think that they are going to hand your money over to you? If they are acting dishonestly then they will simply say that it is nothing to do with them, that they addressed it all correctly and they don't understand what has happened and that this is simply Hermes up to their old tricks. What are you going to do? You simply risk getting into a very nasty argument and depending on how bad it went, you might even find that the police are called and I'm afraid that they would be looking at you – not the seller. Maybe you can answer the questions that I've post above as to who it is who initiated the various ways of doing business.    
    • The legal campaign's going well then. The recount in Wisconsin gave Trump more votes but Biden even more, at a cost of $3m. And a donor to the organisation bringing the failed cases is suing to get his $2.5m back.   https://www.theguardian.com/us-news/2020/nov/28/joe-biden-gains-votes-in-wisconsin-county-after-trump-ordered-recount
    • Yes Unicorn feed tax again, can't sue the keeper for more than the Original Charge, so any additional Debt Collection fees aka the £60 they add is abuse,iof process as per HHJ Harvey at Lewes county Court What lookedinfroinfo is indicating is that the main signage on entry and dotted around is merely an " Invitation to Treat", not the offer, the Offer and Acceptance occurs at the payment machine, so wording there is key.
  • Our picks

CARCRAFT WARRANTY NOT PAYING OUT -GEARBOX BUST-stating wear and tear!!


Please note that this topic has not had any new posts for the last 2217 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Contact Vauxhall and ask if it's normal wear and tear.

I don't think they'll ever admit that their gearbox only lasts 60000 miles, because they do last a lot longer.

On my previous Astra I clocked 200k miles on the original gearbox and I sold it still functional.

The rest of the car was a wreck, bu the gearbox was still perfect.

Link to post
Share on other sites
Contact Vauxhall and ask if it's normal wear and tear.

I don't think they'll ever admit that their gearbox only lasts 60000 miles, because they do last a lot longer.

On my previous Astra I clocked 200k miles on the original gearbox and I sold it still functional.

The rest of the car was a wreck, bu the gearbox was still perfect.

 

Thanks King12345

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

They told me to contact the Office of fair trading - I have and they've took all the info and want me to contact them as soon as I hear back from the review team.

I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

Edited by Shazco216
Link to post
Share on other sites
Thanks King12345

 

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

 

They told me to contact the Office of fair trading - I have and they've took all the info and want me to contact them as soon as I hear back from the review team.

 

I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

They just want your money!

Link to post
Share on other sites
I was not intending of putting this on here until then but after my visit to the showroom yesterday and speaking to the manager he was not at all bothered about this being made public!

 

 

They believe they have enough safeguards written in that will allow them to get away with it.

 

 

'ALL' warranties are a rip-off and I challenge any company to dispute this.

Link to post
Share on other sites
Thanks King12345

I have contacted vauxhall and they did tell me that their gearboxes are not expected to be showing ANY signs of wear and tear at 60,000 miles .

here

Excellent.

Talk to them again and get this in writing.

Then you have them.

Edited by Conniff
Typo
Link to post
Share on other sites
Guest Carcraft Customer Service Manager

Hi,

 

Just want to let you know that a letter was sent to the OP on Friday evening, this should be with them today/tomorrow.

 

The letter is a decision from a review that has been carried out.

 

Thanks

Linzi

Link to post
Share on other sites
Guest Carcraft Customer Service Manager

Conniff,

 

If the customer wishes to post the letter on here once she has received and read it then this is entirely up to her.

 

Thanks

Linzi

Link to post
Share on other sites
Conniff,

 

If the customer wishes to post the letter on here once she has received and read it then this is entirely up to her.

 

Thanks

Linzi

 

Thankyou Linzi and conniff

I will post on here when I receive it

Link to post
Share on other sites

please redact it mind!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I removed a part of your name as it's not wise to put that in a public forum. They will have it in the email they received.

 

 

So are they now saying it is the driveshaft and not the gearbox ??

 

 

It doesn't really matter what the problem is, just fix it and get her car back to her please.

Link to post
Share on other sites

So are they now saying it is the driveshaft and not the gearbox ??

 

Conniff

 

 

- they sent me a letter saying that the warranty would pay half as a " goodwill gesture "

 

 

I paid them &£635 last Monday - said if have my car back thurs or Friday latest!

 

Rang them today and

 

 

when they said the driveshaft may have gone as there's still a noise, when they put it back together .

 

 

Feel like this is one bad dream !

 

Looks like I'm going to be walking to the food bank with my two babies this Christmas

 

 

- thanks carcraft !

Link to post
Share on other sites
Are you recording these calls ?

I've just had a call it's not the driveshaft it's the gearbox still making noise !

Didn't record because I was expecting them to tell me to pick it up , however I am writing everything down!

Waiting for Linzi or customer services to get back to me . I want compensation or a refund I've been off the road for 3 and a half weeks now.

Link to post
Share on other sites

You 'must' write to them and do it by special delivery giving them a date no more than 7 days ahead telling them you want the car back by that date 'Fixed' and that you are making time of the essence.

Add that if the car is not returned by that time you require a full refund within 24 hours, no bull about we have 30 days because they don't.

Link to post
Share on other sites
Are you recording these calls ?

I've just had a call it's not the driveshaft it's the gearbox still making noise !

Didn't record because I was expecting them to tell me to pick it up , however I am writing everything down!

Waiting for Linzi or customer services to get back to me . I want compensation or a refund I've been off the road for 3 and a half weeks now.

Link to post
Share on other sites
You 'must' write to them and do it by special delivery giving them a date no more than 7 days ahead telling them you want the car back by that date 'Fixed' and that you are making time of the essence.

Add that if the car is not returned by that time you require a full refund within 24 hours, no bull about we have 30 days because they don't.

Thanks conniff

Link to post
Share on other sites
- they sent me a letter saying that the warranty would pay half as a " goodwill gesture "

 

This is what our Boss thinks of Gestures of Goodwill:

 

Gesture of goodwill??

 

This is a nasty put-down that companies use when they know that they have been caught out and they have no choice but to try and buy you off with some token payment in order to avoid further trouble.

'Gesture of goodwill' means that you have won but the company wants to try and retain control and make you feel grateful.

The fact is that 99 times out of 100, the company is doing no more than they should have done under the contract anyway.

'Gesture of goodwill' is symptomatic of everything that is wrong with Customer Service today.

 

The reality is that these companies need your goodwill: you don't need theirs.

As long as companies continue to try to compensate their customers as a 'gesture of goodwill', customer service will never improve. Companies will always act defensively against their customers.

 

It is the customers who should be accepting offers of compensation as a gesture of goodwill towards the company - and the company should be grateful to earn and to retain the goodwill of their customers.

Link to post
Share on other sites
This is what our Boss thinks of Gestures of Goodwill:

Oh - I totally agree, they should have paid all of the repair . they ( drive happy ) like to seperate themselves from carcraft and vice versa , I have been sold a car that has not satisfied my consumer rights by not lasting a reasonable length of time . I am going to see my MP about carcraft reimbursing the £635 that I have paid . They have a responsibility too ! My MP said that he is going to do something about this!

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...