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My Gearbox & Clutch has failed again after being replaced? in May

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Last may the clutch in my vivaro van started slipping so took it to garage.



i was told that the clutch AND gearbox needed replacing.



With pressure of work and time schedules hanging over me i said ok.



The garage charged £950 plus labour.



Last week (12/10 ) the gearbox and clutch went on the way to work.



I did not receive a written warranty but even so



i think that this kind of work is only warrantied for 12 months?



My feelings are that



1. a new gearbox was not fitted at all.

2.the gearbox was not fitted properly.



do i have any rights?



thanks in advance.




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Hi shaun101


Welcome to CAG


How did you pay? Credit Card?


You need to get a garage to inspect the parts and work carried out, see if they can provide a report stating that parts fitted weren't new. Have you got a receipt for the work carried out?


The Goods and Services Act 1982 applies:-




Keep all communication in writing.

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Hi rebel11,

yes i have an invoice and i paid by card. checking the invoice i notice it says 'remove and replace gearbox with exchange unit, replace clutch kit. im wondering what they mean by exchange unit.:|

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You paid by card, but what sort of card? Credit or Debit? There would be a cost difference between new and old, ask your garage mechanic the cost difference is. 'Exchange Unit' sounds like they had one available (condition unknown) so they exchanged it.


Hi rebel11,

yes i have an invoice and i paid by card. checking the invoice i notice it says 'remove and replace gearbox with exchange unit, replace clutch kit. im wondering what they mean by exchange unit.:|

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An exchange unit is one that has previously been used and broken, removed from the original vehicle, reconditioned and sold for use in another car in exchange for their unit (gearbox) which then undergoes the same process.


In other words, it is a second-hand gearbox that has been reconditioned before being fitted to your vehicle.

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Exchange boxes, like all exchange units, can vary wildly in quality from those done by a top level company where anything not in spec is replaced to standard (often called remanufactured), to the fix the fault (possibly) steam clean and bang out,

Your first port of call I would suggest , others may know better, is to contact the garage who did the work and get a response. They should know what gtee they had. Commercial vehicle gtees,I seem to recall are not as long as private use. I am assuming you use the van for work?

Getting someone else involved first may very well knock back any claim against them as they ,quite reasonably could say we would have fixed it if you had told us.

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