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    • its a clever scam i bet you've never used dividebuy bet its not from them either...   dx
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    • Hi   I recieved the following email a few days back I sent a complaint but had no response or acknowledgement        Dear Me Unfortunately, I am writing to you to let you know that earlier this week we discovered that DivideBuy and its customers (including you) have been the victims of a cyber incident, which involved some of your personal data being accessed. I wanted to write to you as soon as I could, to let you know what we have discovered so far, and how we are going to protect you against any consequences of this attack. Details of the Data Breach In the last few days, since becoming aware of the incident, we have been working hard, together with external specialists, to make sure that all data is secure and that an attack of this kind cannot happen again. We have also established that within the information that was accessed it may be possible to identify: Name Date of Birth Address Telephone Number Email address Associated Alias Although some credit report information was also contained within the material that was accessed, this was not stored in a readable format and so is not likely to be able to be used by the person or persons who accessed it. Please be advised that the data compromised in the incident did not contain any bank account or credit card information.   Further Steps My primary concern, and the concern of everyone at DivideBuy, is to make sure that as far as possible you are protected from any worry or other adverse consequences as a result of this incident. In conjunction with TransUnion International UK Limited (“TransUnion”), one of the UK’s leading consumer credit reference agencies, we have therefore arranged a 12 Month subscription to TrueIdentity, an online monitoring service, at no cost to you. This credit monitoring service will notify you by email of critical changes to your TransUnion Credit Report.  Should you receive an email alert, you can review and validate the reported change by logging into the TrueIdentity portal. This allows you to identify any potentially fraudulent activity on your TransUnion Credit Report.   How to access TrueIdentity To take advantage of this service and help protect your identity, please visit:  https://trueidentityassist.creditview.co.uk And enter the following Secure Access code below before 30th March 2021: DVB1346 Upon successful completion of the registration process, you will have access to the following features: Unlimited online access to the TransUnion Credit report. Unlimited online access to the TransUnion Credit Score, with score factors analysis. TransUnion credit monitoring alerts with email notifications to key changes on a consumer’s credit file. Unlimited access to online educational resources concerning credit management, fraud victim assistance and identity theft prevention.   What should I do if I believe I am a Victim of Fraud? If you believe you are a victim of fraud, check your credit report and dispute activity via your TransUnion Credit Report that you do not recognise. TransUnion will then contact the Lender who has provided the data to make them aware that the data is possibly fraudulent. The Lender will then perform a fraud investigation and remove any data if they find evidence that fraud has occurred. You may wish to add password to your credit file as an extra level of security, so any lenders performing a credit search will need to request the password from you so they can proceed with the application. You can do this by adding a Notice of Correction (NOC), for free, to your credit file. You can do that by emailing [email protected] with the wording you would like to apply and include your full name, address, and date of birth.  Please bear in mind that Notice of Correction data is not shared across the credit reference agencies. You can also request a Notice of Correction to be raised with the other credit agencies too, please see their contact information below:    Experian Ltd: https://www.experian.co.uk/consumer/guides/notice-of-correction.html Equifax: https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/What-is-a-Notice-of-Correction1   You may also wish to contact Cifas, the UK’s fraud prevention service. They will be able to apply a Protective Registration warning on your credit file, for an administration fee.  To inform Lenders that you think your data could be at further risk of fraudulent access, so they can make additional checks to protect you moving forward.   The Protective Registration flag can be applied to your file with immediate effect by telephoning 0330 100 0180 (and must then be confirmed in writing).  You can also apply online at www.cifas.org.uk/pr_for_individuals. I, together with all of my colleagues at DivideBuy, truly regret any inconvenience this may have caused you, but we are working hard to put this right and to make sure that it cannot happen again.     Rob Flowers Chief Executive Officer   You are receiving this important information email because some of your data was on our database at the time of the data breach. You have NOT been added to our marketing lists or any other email list. We are sending this email to a list of people to provide important and urgent information updates about the data breach ONLY. You will not receive any marketing emails from DivideBuy unless you have signed up to receive marketing emails from us. If you wish to contact us regarding the matter you can contact us by post or email [email protected] www.dividebuy.co.uk Copyright © 2021 DivideBuy, All rights reserved. DivideBuy, Brunswick Court, Brunswick Road, Newcastle-under-Lyme, ST5 1HH, UK     I went on the dividebuy live chat and was told that dividebuy are not giving compensation for this breech, what can I do as this is causing me all sorts if worry now that my identity is going to be used in fraud, they have offered the 12 month transunion thing but I can't help but think this won't pick everything up on the dark web. I suffer from bipolar and I am really struggling to deal with it.   Is it worth me starting a County Court claim for damages or would I be wasting my time. Or would it be too early to start that and need to go through a certain route?   Tia
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  • Recommended Topics

Fredricksons contacting my employer about old vodafone debt


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Hi all, Huggys Boss here :wink:

 

I have received a call from my work this morning to say that they have been receiving calls from a guy call Mo asking for me.

He left a contact number and ref number and told them he was from Fredriksons!!!!

 

I have rang them this morning and blasted them.

 

 

They told me they were entitled to contact my employer, are they correct?????

 

I asked them how they got my employers number (I have only been in the job 5 weeks

and have certainly not given them the contact details for work)

 

 

he told me they did not have the number on file, only an old telephone number from my previous address.

 

When I asked him why I had not had any letters he said they had been sent to my updated address

- they have managed to update my address from my current address to my previous address bloody idiots.

 

I am not disputing the debt, it is a vodafone account which I left early

and I know I owe them the money but if I am honest I forgot about it because I have had no letters.

 

My questions are

- are they allowed to contact my employer especially when I know for a fact I have never given them or voda the number?

 

and how the hell do they know where I am working?

 

should I be reporting this to anyone?

 

Huggy thinks that they are not allowed to contact employers anymore because of the embarrassment it may cause.

 

I have only been in the job 5 weeks and still in my probationary period, I hope my boss is understanding.

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No they are not allowed. get a full complaint to them and the regulators.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I know most if not all their info comes from CRA... check your CRA files and have a look at what info is on it... Get a compliant in asap.

Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

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Freds the ruddy pests! ''We can phone your work''

 

How utterly deluded, complain complain & complain again, even complain to your local MP and have them raise the issue in the commons

once you have made a formal complaint to the FCA TS, Ofcom, and your MP, make one final one to Freds then ignore them, have absolutely

nothing to do with them, and ensure you make it perfectly clear in your complaint too them,

that you will not correspond with their immature staff who rely on puerile intimidation tactics.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The FCA have set out rules on what they consider to be unfair debt collection practices. These include:

 

  • Calling you at work without permission
  • Discussing your debts with an employer or family member
  • Refusing to deal with advice agencies Step Change
  • Pressuring you to borrow more money to pay off debts
  • Pretending to have legal powers they do not have
  • Adding unreasonable charges
  • Continuing to contact you when the debt is being disputed

If a creditor repeatedly fails to follow these rules, the FCA can issue a warning, impose a fine or withdraw their credit licence.

 

 

You 'must' report them to the FCA'. We have quite a lot of these claims in the forums, if everyone complained to the FCA, they would have lost their license by now.

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Thank you for your responses.

 

 

I rang the Credit Services Association this afternoon so that I could be sure of my facts before I gave Freds both barrels.

 

According to the CSA and as Conniff has stated,

they cannot contact an employer without prior consent.

 

 

The CSA advised me to make a complaint to Freds and also to themselves.

 

I intend to complain to whoever will listen because this practice needs to be stopped.

I had never really understood the impact these calls can have on people until it happened to me.

 

I have tried to speak directly with Freds compliance officer but apparently she doesn't speak to customers

(the boy on the phone was taken aback when I told him I was not one of his customers and after this carry on never would be!),

 

 

the boy then tried to tell me that Freds don't have an email address

- he soon found it when I said that there would be somewhere on the internet where I could find the name and email address of his chairman or CEO.

 

Unfortunately the only email address he gave me was the [email protected] and not a direct one for the compliance officer Lorraine Moat.

 

 

I don't intend dealing with Freds too much on this other than being a pain in the rear for a short while so won't be wasting any money on postage.

 

After forcing the name of the compliance officer and the email address out of the little boy

(it's easier getting passed a doctors receptionist than a dca phone jockey)

 

 

I then told him that I would be complaining to Vodafone about Freds behaviour

and telling them that they needed to get the account back from Freds if they wanted it clearing, and his response...........................

 

"Can we now go through your financials to sort out a suitable repayment plan?"

(I was very good, I didn't shout and swear at him, I just asked if he was deaf, daft or just plain stupid)

 

emailed Freds just after lunch but still not had a reply.

 

Will update with what I get including the details of the official complaints I will be making.

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A very serious consequence or impact on your life could happen. What happens if something at your place of work goes missing. Your employer would know you have debts so this could put you high on the suspect list. If nothing else happened, would they ever trust you again, you would always be suspect.

 

 

Go in hard, why not drop a letter to your MP as well.

 

 

Make your complaint to Freds by recorded delivery and marked (internally) 'Official Complaint' they have to respond to you.

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"Can we now go through your financials to sort out a suitable repayment plan?" (I was very good, I didn't shout and swear at him, I just asked if he was deaf, daft or just plain stupid)

 

 

You should have replied and said, you go first then lol

Abbey Settled 3,600:cool:

 

Just started battle with

EGG

Virgin CC

Abbey

MBNA

 

 

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If the job was lost as a direct consequence of the DCA contact with employer could Freds be sued for the consequential losses? Might be worth telling them that is what you will do if that did happen.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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A very serious consequence or impact on your life could happen. What happens if something at your place of work goes missing. Your employer would know you have debts so this could put you high on the suspect list. If nothing else happened, would they ever trust you again, you would always be suspect.

 

 

Go in hard, why not drop a letter to your MP as well.

 

 

Make your complaint to Freds by recorded delivery and marked (internally) 'Official Complaint' they have to respond to you.

 

I am actually a domiciliary carer and need an enhanced DBS (or CRB as it was) check in order to work.

 

 

I am not sure what impact this will have as I am only 5 weeks into my 12 week probationary period.

I work for a small company and think I should be ok, but time will tell.

 

I am still at a loss as to where they got their information from as I know for certain

I have not given it to them or anybody else as far as I can remember.

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If the job was lost as a direct consequence of the DCA contact with employer could Freds be sued for the consequential losses? Might be worth telling them that is what you will do if that did happen.

 

Yes it could, which is exactly why they are forbidden from using this method of intimidation.

 

Huggy, just make the obligatory complaints, but make as much noise as possible making them, local MP is a definite, local press if needs be.

 

And FCA is a given.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi huggy41,

 

Thanks for making me aware of this.

 

So I can get things looked into further, email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

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