Barclay offered PPI refunded but wants to pay it to defaulted acct.

[sandra05]

I have just received a letter from Barclays saying they offered a PPI refund in July 2012 for two visa cards

but i only queried these on 30/09/2014.

 

One is paid and closed but

 

 

the other is defaulted with them with a balance of £1800 and

 

 

they are offering £720 refund but they want to pay the full amount towards this balance.

 

I also have a transaction summary from them and on it it says this account is unenforceable.

 

 

My question is

 

 

o i accept the refund and advise them i am offer it to pay the account off as a full and final settlement to get rid of it,

or request they return the money to me?

 

Any help would be appreciated.

 

Thanks

[dx100uk]

you cant choose sadly

they can off set.

 

 

seems a bit low on the refund

 

 

when did yu take the cards out

and do you have all the statements?

 

 

dx

[slick132]

Hi Sandra,

 

I agree with DX - they are able to set off any refund to reduce the balance owed UNLESS they a/c has been sold on to a DCA.

 

If BC still own the a/c, I doubt they'll accept the PPI refund in full settlement of the a/c.

 

If you have your a/c statements for the a/c's, use a PPI spreadsheet to get an idea for yourself of what amounts you should expect as a refund for each a/c.

 

If you don't have the statements showing PPI, send a SAR to BC asap.

 

[sandra05]

Thank you for your reply

Card one was 2005 to 2008 when I paid and closed account.

 

 

Yes I have all statements.

 

The other was 2000 to 2014 but I only have statements from 2006 .

 

 

I went of work in 2011 when ppi was cancelled

but I am sure this was after I took ill up until then I had the odd late payment .

 

I cannot understand why they offered a refund in 2012 when I knew nothing about this.

[dx100uk]

did the card have PPI?

 

 

you need to sar them for the missing statements

 

 

dx

[slick132]

Hi Sandra,

 

You can reclaim all penalty charges that were added to either of the card accounts.

 

If you already have ALL your statements from 2006, an SAR may not get you any more data as they tend to send stuff for the last 6 years. However, if you can afford the £10, do it and tell them specifically that you require ALL account data, not just for the last 6 years.

 

[sandra05]

Hello,

 

Thank you for your reply. Apologies for the long delay but I am having major hassle with Halifax.

 

I have requested the return of charges and ppi from both accounts but got a final response saying that they will not consider anything going back more thank 6 years as they do not have to consider anything prior to this and their £12 are within the fair charges policy.

 

Is this correct?

[dx100uk]

no

 

 

that will be for the charges not the PPI ?

 

 

read a few threads here

 

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?97-Barclays-BCard-and-Woolwich-successes

[slick132]

Hi Sandra,

 

Did you asked them to refund penalty charges PLUS restitutionary interest at 24.9% using a compound interest spreadsheet.

 

Can you tell us over what periods (in approx years) you incurred penalty charges on each card a/c.

 

If you're willing to follow the example of others and take court action to recover charges, you may be able to wipe out the debt completely and still have money refunded to you on top.