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    • Hi Rei and thanks for the update.   Your post confirms what we're telling folk all the time - Harlands/CRS, Zinc and their pet "solicitors" continue to make demands but they fail to do anything substantial to back up their threats.   Hence our continuing advice to NOT respond to demands by letter, email or phone, because they'll do nothing that will affect your credit rating, or that will force you to pay.  
    • Hi GHL and welcome to CAG   You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).   I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.   I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.   Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.   Write a letter to Harlands, each of you :- 1. Offering to pay the £19.99 for the notice period you failed to give 2. Offer valid for 14 days only. 3. Offer withdrawn if they fail to accept, or if they demand any higher amount.   Post a draft of your letter here first so we can check it.    Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.  
    • King I fully understand the mother was living there on her own and only one named on the tenancy agreement.   As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.   In my are the different HA (and there are many) in a scenario like this will:   Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.   After the 28 days if no contact the HA will then follow its Abandonment Policy.   If contact made after 28 days and no extension has been granted HA will then go to court to claim property back.   Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.      
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Ell-enn

Capital Finance on the FCA radar now

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I sent an email to the FCA regarding CFO's practices.

 

They replied within 2 days with an email pointing me in the direction of the affixed - looks like they're onto CFO in a similar vein to Wonga :)

Edited by citizenB

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Very interesting. It appears that CFO have referred themselves to the FCA.

 

I wonder if it is anything to do with the Wonga fiasco that they are doing this?

 

Good news for their customers though as they are stopping all contact until their procedures have been vetted.


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Just checked the interim register at the FCA and that provides a link to this decision so it is in the public domain.

 

http://www.fca.org.uk/your-fca/documents/requirement-notices/cfo-lending-limited-vreq


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I imagine they thought they would be clobbered less if they reported themselves rather than the FCA find them later.

 

It is good news that this is happening, but as usual.. too little too late. So many people would have already gone under - perhaps lost their homes, and even had breakdown of relationships.

 

Well done Ellen for taking up the banner on this.

Edited by citizenB

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2.1 CFO shall voluntarily suspend all outbound debt collection activities (including but not

limited to all outbound collection calls, mail, email and text message

communications/campaigns) while it makes any necessary changes to its policies,

procedures and staff incentive schemes to ensure that those activities are conducted in

compliance with the FCA requirements. This suspension will continue until the Skilled

Person has reviewed and recommended that CFO's procedures, policies and schemes

are compliant with the FCA's requirements. For customers who contact CFO about

repayment of monies owed and make an arrangement to pay, CFO will maintain full

records of the correspondence (be it letter, email, text message or telephone

recording), which will be made available to the FCA on a regular basis with a summary

of arrangements made.

 

 

So, am I reading this correctly, they are not to send out any debt collection letters/emails/texts/emails etc until such times as their practices have been investigated ?


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Should I continue to pay CFO IM with a debt management plan.

 

Yes, you must continue to make your scheduled payments - if there is any redress due then you will be advised.


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3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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Yes, you must continue to make your scheduled payments - if there is any redress due then you will be advised.

I'm also awaiting to see what wonga announce on the 10th, does any know what the criteria will be to have either debt or interest written off

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I'm also awaiting to see what wonga announce on the 10th, does any know what the criteria will be to have either debt or interest written off

 

Nothing has been decided as far as I know. We are hoping that Wonga Victims will let us know as soon as they receive their letters.


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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Nothing has been decided as far as I know. We are hoping that Wonga Victims will let us know as soon as they receive their letters.

Wonga have emailed me stating that they will clear my debt from 2011 and remove this from my credit file.

Let's hope the likes of CFO LENDING and Quick quid follow suite.

To be fair wonga have been paid several times over the original loan so they have not lost out

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If you look at the recent pattern of ombudsman decisions on the FOS website, there are quite a lot related to CFO with virtually all being upheld. I thought minicredit were the worst of all these sharks but reading the stories on here and on the FOS website, this crew are shocking. How they allowed to get away with some of these actions which almost border on the criminal is very disturbing.

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