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left NPower, billed on estimated, paid on actual readings, being chased

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Hi Folks,


Npower said my final bill was roughly £127.



I checked the readings against what the estimated bill said then I paid roughly £80, which tied in exactly with the readings.


They are now chasing me for £47 saying I'm due them, but all the communication is generic crap and they haven't responded to anything I send them.


I've put in a formal complaint and asked for a copy of their complaints procedure.


Are they likely to listen, or see sense?


Anything else I should be doing/be aware of?


I switched supplier around the 5th on august...


cheers folks

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energy watchdog?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Are they the same readings you passed onto your new supplier? I believe they would have had to pass these onto Npower in order for Npower to generate your final bill.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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