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    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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UKCPS ongoing parking 'charge' - ** WON AT POPLA **


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Hi Guys,

 

Received a letter yesterday, 29th Oct (though it's dated 24th Oct) as follows:

 

[ATTACH]53967[/ATTACH]

 

They have included a 10 digit code starting '876' so I presume this is the POPLA code though it is not specifically referred to as such.

 

So now I should appeal to POPLA on the grounds on 'loss of earnings'?

 

Does anyone have a typical format that I could use as a basis of my appeal?

 

Thanks again.

 

Jules.

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Check the popla code and see how much time you have left to use it. Sounds like theyve already forced you to miss a huge chunk off it.

 

They might have even issued the code before they even drafted the letter to you.

 

Anyway, These guys are inept. All you have to do is use GPEOL at popla for a guaranteed win.

Edited by honeybee13
Pejorative term.
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Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I put the code into the POPLA website but there's no details of the the expiry date (?)

 

I'm planning to scan in and submit the actual ticket I bought on the day to POPLA and then use this appeal wording:

"My reasons for appealing are as follows.

 

On ##/##/2014 I paid the full amount for my day parking ticket and it was displayed correctly and in full view on my dashboard. I was given a £100 penalty charge (reduced to £60 for early payment) which I have not paid. I understand that by law UKCPS can only charge me for any 'loss of earnings' and since I paid the full amount there is zero loss of earnings and therefore the penalty charge should be cancelled."

 

Any comments?

 

Many thanks

 

Jules.

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http://www.parkingcowboys.co.uk/popla-code-checker/

 

Try that checker.

 

With regards to your appeal to popla, it could be worded better.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I put the code into the POPLA website but there's no details of the the expiry date (?)

 

I'm planning to scan in and submit the actual ticket I bought on the day to POPLA and then use this appeal wording:

"My reasons for appealing are as follows.

 

On ##/##/2014 I paid the full amount for my day parking ticket and it was displayed correctly and in full view on my dashboard. I was given a £100 penalty charge (reduced to £60 for early payment) which I have not paid. I understand that by law UKCPS can only charge me for any 'loss of earnings' and since I paid the full amount there is zero loss of earnings and therefore the penalty charge should be cancelled."

 

Any comments?

 

Many thanks

 

Jules.

 

Jules, after you've checked your POPLA code using the site mentioned in the post above this one, try this for your POPLA appeal, it covers all the bases. Feel free to edit it as you see fit though.

 

 

 

Dear Sir/Madam,

 

I appeal against the decision of UKCPS to reject my appeal because they have failed to follow the BPA code of practice and attempted to impose a penalty charge for either breach of contract or trespass as well as other matters.

 

UKCPS does not own or pay rent for the car park in question and are therefore merely agents for the landowner or legal occupier. In their Notice and in the rejection letters, UKCPS has not provided me with any evidence that they are lawfully entitled to demand money from a driver or keeper, since they do not own nor have any interest or assignment of title of the land in question.

 

I therefore require UKCPS to provide a full copy of the actual contemporaneous, signed & dated contract with the landowner.

 

Contracts are complicated things, so a witness statement signed by someone is not good enough, neither is a statement that a person has seen it. A copy of the original, showing the points above is the only acceptable item as evidence that a contract exists and authorises UKCPS the right, under contract, to write numerous letters to an appellant chasing monies without taking them to Court, to pursue parking charges in their own name, to retain any monies received from appellants and to pursue them through to Court.

 

Any signage provided on site by UKCPS, I submit, should be seen as an 'invitation to treat' as in the case of Fisher v Bell 1961, and that without evidence of the invitation to treat having been accepted, there can be no breach of any alleged contract.

 

I further submit that any contract that UKCPS do have is not compliant with the requirements set out in the BPA Code of Practice.

 

I do not believe that UKCPS has the necessary legal capacity to enter into a contract with a driver (or Keeper) of a vehicle parking in the car park, or indeed the legal standing to allege a breach of contract. I humbly refer the Adjudicator to the recent Appeal Court decision in the case of Vehicle Control Services (VCS) v HMRC ( EWCA Civ 186 [2013]): The principal issue in this case was to determine the actual nature of Private Parking Charges.

 

It was stated that, "If those charges are consideration for a supply of goods or services, they will be subject to VAT. If, on the other hand, they are damages they will not be."

 

The ruling of the Court stated, "I would hold, therefore, that the monies that VCS collected from motorists by enforcement of parking charges were not consideration moving from the landowner in return for the supply of parking services."

 

In other words, they are not, as UKCPS asserts, a contractual term. If they were a contractual term, UKCPS would have to provide a VAT invoice, to provide a means of payment at the point of supply and to account to HMRC for the VAT element of the charge. I therefore assert that these requirements have not been met. It must therefore be concluded that UKCPS's charges are in fact damages, or penalties, for which UKCPS must demonstrate their actual, or genuine pre-estimate of losses, as set out above.

 

UKCPS also make reference in their appeal refusal to “paying the charge”, the only entity I seem to be able to pay is them. No correspondence or email that I have received from UKCPS makes any reference to the landlord/landowner at all.

 

Item 7.1 of the BPA code of practice makes it a requirement that UKCPS either own the land, or have the written authorisation of the landowner to enable them to operate on the land. I, as registered keeper, put UKCPS to strict proof that a valid contract exists that enables them to act in this manner on behalf of the landowner.

 

It is not an onerous task to produce the contract as section 8.1 of the code means it has to be available at all times.

 

The BPA Code of Practice indicates at paragraph 19.5, “If the parking charge that the driver is being asked to pay is for a breach of contract or act of trespass, this charge must be based on the genuine pre-estimate of loss that you suffer,”

 

The parking charges for the day were paid by way of a Pay & Display ticket (copy enclosed/attached) therefore on the date of the claimed loss the amount that I was asked to pay, was paid and therefore there has been no loss arising from this incident. Neither can UKCPS lawfully include their operational day-to-day running costs in enforcing parking restrictions at the site which would surely make up the bulk of the fee that they are asking me to pay (for example, by erecting signage and employing administration staff) in any 'loss' claimed. See VEHICLE CONTROL SERVICES LIMITED -v- MR R IBBOTSON and A Retailer v Ms B and Ms K, Oxford County Court. This does not represent a loss resulting from a breach of the alleged parking contract. In other words, were no breach to have occurred, the cost of parking enforcement would still have been the same. This has been quoted by POPLA itself in adjudication.

 

I therefore submit that there can be no loss shown whatsoever; no genuine pre-estimate of loss (prior to starting to 'charge for breaches' at this site) has been prepared or considered in advance.

 

So it must follow that the charge that UKCPS has attempted to levy must be punitive and therefore void (i.e. unenforceable) against me. The initial charge is arbitrary and in no way proportionate to any alleged breach of contract. Nor does it even equate to local council charges for all day parking. This is all the more so for the additional charges which operator states accrues after 14 days of non-payment. This would also apply to any mentioned costs incurred through debt recovery unless it followed a court order. I would question that if a charge can be discounted by early payment that it is unreasonable to begin with.

 

Unlawful Penalty Charge.

 

Since there is no demonstrable loss/damage and yet a breach of contract has been alleged for the car park, it can only remain a fact that this 'charge' is an attempt at extorting an unlawful charge to impersonate a parking ticket. This is similar to the decisions in several County Court cases such as Excel Parking Services v Hetherington-Jakeman (2008), also OB Services v Thurlow (review, February 2011), Parking Eye v Smith (Manchester County Court December 2011) and UKCPS v Murphy (April 2012). UKCPS is either charging for genuine losses or it is a penalty/fine.

 

No contract with the driver.

 

There is no contract between UKCPS and the driver, but even if there was a contract then it is unfair as defined in the Unfair Terms in Consumer Contracts Regulations 1999.. So the requirements of forming a contract such as a meeting of minds, agreement, certainty of terms, etc, were not satisfied.

 

Unfair terms.

 

The charge that was levied is an unfair term, and therefore not binding, pursuant to the Unfair Terms in Consumer Contracts Regulations 1999. In particular, Schedule 2 of those Regulations gives an indicative (and non-exhaustive) list of terms which may be regarded as unfair and includes at Schedule 2(1)(e) "Terms which have the object or effect of requiring any consumer who fails to fulfil his obligation to pay a disproportionately high sum in compensation." Furthermore, Regulation 5(1) states that: "A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer" and 5(2) states: "A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term."

 

Unreasonable.

 

The charge that was levied is an unreasonable indemnity clause pursuant to section 4(1) of the Unfair Contract Terms Act 1977 which provides that: "A person cannot by reference to any contract term be made to indemnify another person (whether a party to the contract or not) in respect of liability that may be incurred by the other for negligence or breach of contract, except in so far as the contract term satisfies the requirement of reasonableness.”

 

Therefore, I as Registered Keeper would content that this appeal should be allowed for these reasons.

 

 

 

They won't read any further than the words Genuine Pre-Estimate of Loss, but it'll never hurt to throw a bit more in there for good measure. thumbup.gif

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Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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Jules, after you've checked your POPLA code using the site mentioned in the post above this one, try this for your POPLA appeal, it covers all the bases. Feel free to edit it as you see fit though.

 

 

 

 

 

 

 

They won't read any further than the words Genuine Pre-Estimate of Loss, but it'll never hurt to throw a bit more in there for good measure. thumbup.gif

 

Absolutely fantastic DragonFly1967, thanks! :-)

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Even if popla decline the appeal, remember, the decision is binding on the PPC, not you. if they tried to take it to court, it would fall flat on its face, and they know it. POPLA allow appeals based on specific worded appeals. So two people could use the same GPEOL appeal, but if theyre not worded correctly, one will win, the other wont.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Even if popla decline the appeal, remember, the decision is binding on the PPC, not you. if they tried to take it to court, it would fall flat on its face, and they know it. POPLA allow appeals based on specific worded appeals. So two people could use the same GPEOL appeal, but if theyre not worded correctly, one will win, the other wont.

Thanks for the info. Is my appeal 'worded correctly' ?

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Thanks for the info. Is my appeal 'worded correctly' ?

 

It'll be fine. My pet PPC "Highview" took one look at that appeal and folded before the POPLA date. They couldn't get the "we'll cancel it on this occasion" letter out fast enough. It still cost them £27 to give me my POPLA code though evil.gif

 

POPLA will send your defence to UKCPS who will then have a chance to respond to it. Or a choice to run away screaming. If they respond, you'll be given a chance to respond to their response. Boy, that's a lot of responding crazy.gif

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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  • 1 month later...

Hurray !!!!! :-D

 

POPLA verdict came through today:

 

"The Appellant appealed against liability for the parking charge.

The Assessor has considered the evidence of both parties and has

determined that the appeal be allowed.

The Assessor’s reasons are as set out.

The Operator should now cancel the parking charge notice forthwith.

 

Reasons for the Assessor’s Determination

It is the Appellant’s case that the parking charge notice was issued

incorrectly.

The Operator has not produced a copy of the parking charge notice, nor any

evidence to show a breach of the conditions of parking occurred, nor any

evidence that shows what the conditions of parking, in fact, were.

Accordingly I have no option but to allow the appeal."

So it has been overturned.

 

UKCPS did not even submit evidence..... interesting. So really they didn't have a leg to stand on and they knew this when the ticket was issued...

 

Anyway I've learned a lot from you guys on this forum - THANKS VERY MUCH INDEED !

 

:oops:

 

Jules.

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UKCPS are cowboy clampers. They are the most inept PPC out there so theyll do ANYTHING to try and evade regulation/guidance and anything else.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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