LCS and BT where is their logic

[terriersaregreat]

I have spent the day on the phone talking to brick walls

 

 

I have been paying BT by D/D since 2012, no gaps.

 

 

I decided to leave last May after speaking to a price comparison site.

 

 

As usual its a mess:-

The day started with a nice letter from LCS stating that I owed BT £110.00.

Apparently money had been added in order for BT to transfer the bill to LCS.

 

Problem..

.not had a phone with BT since 8 May 2014.

 

 

Firstly told that I have never paid by D/D....what?

 

 

Then spent hours being told that I needed to understand my bill.

...particularly the one in April...

..except that I had one in May which covered all calls made from March to May..

 

 

..that famous cancellation fee of £25 had been added,

but the credit taken out of my account for £16.80 is not accounted for

and of course there's the advance rental until May 21st...sorry?

 

 

yes line rental and broadband up until May 21st even though I have a letter from BT stating the line will cease on May 8th.

 

 

Contacted LCS for their email address..

..explained to the brick wall that this is a real mess that I have tried sorting out....

."do you have a telephone reference number for that?"..

...ummmm no because they don't give you one, well "can't discuss this with you"....really

 

 

Tried talking to more brick walls blood pressure too high...

 

 

..emailed LCS and if they are reading this.

..take note I will pursue LCS for compensation for spending far too long discussing rubbish with you

and if you do not pay the £200 within 14 days.

...its small claims for you.

 

 

...who else agrees that many bills that are not paid are not actually owed

and that we should all start billing and following up our claims for compensation legally

unless these debt agencies start taking care on chasing false claims by the various services?

[dx100uk]

why are you bothering with LCS?

 

 

they are a powerless DCA

 

 

they can do NOTHING to you.

 

 

they ARE NOT BAILIFFS

 

 

and have

NO SUCH LEGAL POWERS.

 

 

and if the they've added admin fees ..they are unlawful.

 

 

if you told BT you we're going in advance

then you owe no-one anything

 

 

dx

[citizenB]

Formal Complaint to BT's Head office explaining the situation. Copy to LCS head office so they know you are pursuing a complaint and to back off.

 

Telephone Customer service reps are programmed to stall and frustrate - their brief is to stop you getting anywhere near someone who might have the authority or intelligence to resolve your query.

 

If you are thinking of litigation, then you will need to have a paper trail - not unrecorded telephone conversations.

[terriersaregreat]

During the conversation with BT I was told that the debt was £110 but the letter with their logo is for more as it is the "transfer charge" to LCS.......I have all bills and letters from BT....."sorry you are leaving" etc........what is wrong with BT.

 

When I moved house recently they made a huge mess with the connection, cutting off my neighbours and finally cutting me off but then charging as if I had been connected on the date promised. I have ended up paying for calls for the previous owners.

 

I warned BT at the time that when I had time I would be chasing them for the huge problems they caused at the time.......I am in business and time is precious but enough is enough.....