Natwest gold packaged account fees reclaiming **WON £1100!!**

[zuzanka23]

Hi, I just want to know if I can still claim bank charges for the last 6 years back?

 

I know it was fairly easy few years ago as my brother got them back but

 

can I still claim then now or is it too late?

 

I feel its not fair for a bank to charge me for example £54 for being overdrawn for a few days by few pounds.

 

I would appreciate anyone's advice.

 

thank you

 

Hi I have exactly the same problem

 

I have been sold the gold packaged account and only used the mobile insurance and

 

when I tried to make a claim I had to pay £25 fee.

 

It was pointless.

 

All the other benefits I never use.

 

I have an overdraft £1300 because of my ex boyfriend.

 

I pay around £30 in charges a month which I would rather use to pay the overdraft and get rid of it.

 

I tried to claim bank charges back for the last 6 years but they refused it today.

 

What can I do?

 

Thank you

[Guest]

no harm in trying. what are the full circumstances?

[zuzanka23]

I have had a gold packaged account since 2009 or 2010.

 

 

It was sold to me by a staff member in the bank.

 

 

They told me how much I will save a year but I only used mobile insurance and made 1 claim but didnt get my phone repaired anyway.

 

I pay around £30 a month for their maintenance fee and because I have an overdraft of £1300.

But obviously I have gone over the overdraft and been charged

 

 

sometimes even over £50 so this was going on for months,

I got charged then they took the charges

which made me go overdrawn again

and got charged again and so on.

 

 

Sometimes they even applied an unpaid item fee of £5 for no reason as I wasnt overdrawn by more than £1300 the month before.

 

 

I sent them a letter saying I want the charges back and got a phone call saying they will not refund me.

 

 

The charges total around £600 in 4 years.

 

 

I am struggling financially which they can see as I have constantly in my overdraft and I cant get out of it.

 

 

I dont want this account anymore.

 

 

I opened a new account somewhere else and I am getting my wage into the new account where I will only pay £2 a month

and I have no overdraft there.

 

 

What can I do?

 

 

I never used their stupid benefits from their gold account and its pointless for me to pay £15 a month their charge

and pay £15 a month interest for using overdraft because I am constantly in it

and I dont want to be.

 

 

And I would like my £600 back because their are thieving ......

 

 

... lol. Any help would be appreciated.

[theoldrouge]

if the benefits of the package were of no use to you

 

you could certainly claim that you were misold the account

 

and reclaim the monthly fee for the package cost plus interest

[zuzanka23]

But how? I tried to reclaim the bank charges but they wont. Can I try and claim both at the same time?

[theoldrouge]

do a spreadsheet for the package cost, and forward a formal complaint to nat west that you were misold

 

the account, as the benefits were of no use to you

[zuzanka23]

A spreadsheet of detailing the maintenance fee of £15 month

and the interest fees every month for using £1300 overdraft?

 

 

Or just the maintenance fee?

 

 

And showing them how much I paid since 2009

 

 

and that I never used it and therefore was missold?

 

 

And can I claim back the maintenance fee?

 

 

I am sorry I need better explanation I dont want to do it wrong.

 

 

Thank you

[theoldrouge]

just the package monthly fee, plus interest at the rate you were being charged on your account ( NOT the interest you paid each month)

 

FosCISheet v101.xls

[dx100uk]

if these were post NOV 2009 [bank charges]

 

 

then under hardship/BCOBS you could get them back.

 

 

as for the packaged account fees.

 

 

how were you sold the gold account?

 

 

if you went in for an OD and they sold this to you

I think that it had a fixed FREE OD [£100?]

and other amounts [the £1300] were fee free?

 

 

then why did it cost you £15PCM, whrn a normal OD would have been cheaper?

 

 

yes get reclaiming if so

 

 

put the £15 fees in this at THEIR int rate

 

 

This second spreadsheet is a compound interest calculator and can be used both for PPI claims and Charges Reclaims on Revolving Credit Accounts such as credit cards. Compound interest is not an award that fos will give in respect of PPI claims but it can be used in PPI cases that are pursued through the courts. It is the standard sheet that is also used for charges reclaims both on credit cards and loan accounts where interest in restitution is claimed.

 

CISheet v101.xls

[zuzanka23]

I was asked to come to the bank for a review I think and

 

 

a guy told me how much I would save a year by having the gold advantage account

like mobile insurance and car breakdown cover and other stuff.

 

 

I never used any of the benefits

 

 

I definitely want to try this.

 

 

The bank charges I want to claim back are from nov 2009.

 

 

But I dont know what to write in the letter.

 

 

Also I guess the calculator will calculate the interest is that right?

 

 

As I dont know their interest rate

[zuzanka23]

I already sent the bank a letter trying to claim bank charges but that was rejected

[dx100uk]

the int rate will be the OD rate they charged you on the statements.

 

 

if you have not got them time for an sar.

 

 

if you read the links from BCOBS

there are examples [like the RBS one]

linked there.

 

 

dx

[zuzanka23]

What would you say the first step would be?

[dx100uk]

read my posts?

 

 

 

 

dx

[zuzanka23]

Hi, I would like to ask, I just checked my bank statement and it says I got a refund of £24 for charges. Would this mean they somehow accepted they should refund the charges but think that £24 is enough? Or I am not sure why they would give me £24 back? Although I asked for £550. Thanks for advice

[theoldrouge]

yes they may refund the odd onewithout much problem

 

your best way forward is to concentrate on getting the formal complaint going for the package fees

[zuzanka23]

yes they may refund the odd onewithout much problem

 

your best way forward is to concentrate on getting the formal complaint going for the package fees

 

So no point trying to claim the charges?

And who do I write to about the package feee? Do I just complain that they missold the account to me? Thanks

[theoldrouge]

read this,

 

 

http://www.dailymail.co.uk/news/article-2547073/Backlash-rip-fee-paying-bank-accounts-Thousands-customers-complain-claims-widely-mis-sold.html

 

 

have a think about why and how you were misold the account

 

Do your spreadsheet, then send a letter headed Formal Complaint to Nat West giving your reason(s)

[theoldrouge]

FCA view this should provide your answers

 

http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/firm-guides/consultations/packaged-bank-accounts

[zuzanka23]

Hi,

 

 

if I send a complaint to natwest saying the account was missold and

I was told how much I will save every year when really I am not using any of the benefits then will I be refunded the fees back?

 

 

Because I pay £180 a year for having this account and not using the benefits at all and this has been going on for 5 years.

 

 

I tried to make a claim on that mobile insurance but I had two phones then so the one that was broken wasnt insured and so I couldnt even claim.

 

 

Its just pointless for me having that account.

[theoldrouge]

that will be the basis of your complaint. It was misold and unsuitable for your needs.

 

First do the spreadsheet. in post #2 you indicated that you wished to clear your £1300 overdraft

 

5 times £180 is £900 plus the associated interest (probably 18.9-23.9%) will clear your od.

 

if Nat West refused, you would then take your complaint to the fos

 

when you have done your spreadsheet and letter post them up prior to sending

 

so we can advise on any changes

[zuzanka23]

that will be the basis of your complaint. It was misold and unsuitable for your needs.

 

First do the spreadsheet. in post #2 you indicated that you wished to clear your £1300 overdraft

 

5 times £180 is £900 plus the associated interest (probably 18.9-23.9%) will clear your od.

 

if Nat West refused, you would then take your complaint to the fos

 

when you have done your spreadsheet and letter post them up prior to sending

 

so we can advise on any changes

 

 

Ok thank you very much.

I am going to get on it this week.

 

 

I just received a letter after 5 years of opening the account asking if I still want to use the account with benefits

and if its not suitable for me anymore to let them know.

 

 

I think they think I will try and claim and thats why they sent it because I havent received this letter before in the last 5 years.

And I still havent received a letter about the rejection of the refund of bank charges.

 

 

I wonder why as they poster it twice now apparently but I get all other letters from natwest

[theoldrouge]

dont forget to post up your spreadsheet and letter prior to submission

 

and read the links provided when drafting your complaint

[zuzanka23]

is there a spreadheet anywhere on this forum that i could use? i am not good at making my own

thank you

[theoldrouge]

This fourth spreadsheet is useful in calculating a regulatory based compound interest award for PPI on a Revolving Credit Account. Or for a PENALTY charges Reclaim

 

FosCISheet v101.xls