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    • You know what you're old username was and do you have access to that email address?
    • Can you explain a little bit more about the delivery please. Somebody sent them to you – was it a retailer who sold them to you? If you have to claim against Hermes then if you declared only a £300 value then this is probably what you will have to settle for. You pay £95 shipping costs – that is extraordinarily high for Hermes. Can you explain why it was so expensive.   Have you made a formal claim to Hermes? And have they responded?
    • I'm sorry there are a few typos in my post - a hangover from injuries I had at the time being discussed. I did try to tidy it up straight away but wasn't allowed to repost after editing it.
    • You posted in a solid block of text and it's rather difficult to read. Please will you make sure that your posts future are properly spaced and punctuated and that way people will find it easier to give you the help and support you need.
    • I arranged the delivery of a set of drum kit wood shells with hermes, I booked directly online. They have told me the item is lost 70x50x55 cm box???   They asked me to fill in a claim form which I have done i declared a value of £300 for the parts sent and paid for extra cover. I had recently purchased the whole drum kit for £650 and shipping costs of £95.00 to get them to me.    After investigating the cost of replacing the shells, not a direct equivalent but similar, it will cost around £450.00 with delivery.   I want to get compensation over the £300, is that possible, i have informed them of the total loss with delivery costs, prior to shipping with Hermes as £745.   I am more than happy to go to the small claims court for the difference but would it be dismissed,   Should I go for the full cost of the loss or the cost of replacement shells only I have all the receipts for the drums and shipping costs prior to hermes losing my items.   I still have the remaining parts that a pretty much worthless now, unless i get a new set of drum shells.   Its probably going to to take ages, I've written to CEO of Hermes about my complaint as well just to cover all bases. Next stop will be the small claims court as i read they pull delay tactics and low offers.   They really didnt care and also didn't seem surprised when i spoke to a service agent.
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Supplied by breakers yard with wrong fuel tank


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I bought a replacement fuel tank from a breakers via Parts Gateway. They clearly had the correct details of the car and supplied a tank, which I had fitted by my local garage. When we came to fuel the car up, we found the nozzle wouldn't fit in the filler neck, because it was obviously a petrol tank, which has a smaller nozzle than the diesel.

 

Where do I stand will this? Clearly I could claim the cost of the tank back, but it's on the car and I'll be getting a bill for 3 hours labour very shortly, which will be about £120, and I'll have to pay for more labour to take it off and send it back. Can I claim the labour costs off the breakers?

 

BTW, this has all come about because someone drilled the tank to steal the diesel, so it's not been a happy process from the outset :x

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Drill the tank to steal diesel?!?!

Amateurs!

They could have disconnect the diesel line and then reconnect it so they could have come back every week for more.

Just kidding.

Imo

I don't think you will get the labour costs out of a breaker.

Good mechanics would have checked that the tank was the correct one before wasting 3 hours labour.

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