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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Husband has this afternoon received a letter from HM Courts and Tribunal Service to say Application to file Statutory Declaration out of time was referred to Court Officer and has been refused! We have heard nothing from council and TEC have denied all knowledge.

 

Husband is advised that he has to complete notice N244 for this decision to be reviewed.

 

We put down explanation for why original notice of parking offence was not received (we did not live at that address any more), wording agreed with Jamberson, so do no understand why OOT has been refused, especially as proof of non residence at former address was provided thru Utility bills with OOT application.

 

Why would application be refused as husband no longer lived at address to which PCN was originally served, and proof of new address provided in form of utility bill attached to OOT statement?

 

Apart from anything else, originally OOT statement was lodged with TEC on 14 August. Initial application rejected via email by TEC that day as boxes not correctly completed. Application form re submitted on 14 Aug following discussion with TEC representative and form correctly competed over phone with their assistance. Confirmation of receipt of form TE7 and TE9 received from TEC on 14 August - nothing mentioned this time re incorrect completion so assumed all well.

 

See all previous postings re this case - we filed form on 14 August in good faith that no further action would be taken once receipt acknowledged by TEC without any errors mentioned. At that point costs were £127 parking fee plus £75 letter fee. Husband had tried on various occasions (evidence available) to contact enforcement officer in charge of case with no reply, this enforcement officer was appointed on 24 July and removed 1 Aug, no further officer appointed until 15 Aug. Husband called on 14 August to say forms submitted to TEC and to complain again about original bailiff not responding to calls/texts. Equita said new bailiff was to be appointed and would be in touch re this case. First we heard from new bailiff was on return from holiday on on 22 August to find notice of enforcement through door adding £235 onto original costs.

 

We do not believe that the rejection is fair.

 

We do not believe that Equita have dealt with this case fairly i.e. appointing original agent, then replacing with new agent but not supplying details so that husband could get in touch to pay costs prior to enforcementvisit.

 

What on earth do we do now?

 

Will copy and post this to bailiff forum, at very least we feel that £235 fee should be rescinded as husband filed forms TE7 and TE9 on 14 August without rejection (following original rejection email)and it appears that TEC lost these forms, bailiff did not visit until 21 August and so if original TE7 and TE9 as submitted on 14 Aug had been passed to Equita, this additional £235 would not have been levied as bailiff visit would not have happened.

 

Urgent help needed as to what to do next.

 

Best

 

LH

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Just to clarify for those new to this thread - there are two issues here.

 

1. An out of time was submitted but not processed (by TEC) and there was a bailiff visit and fees meanwhile. The OP has a confirmation email from TEC showing that they received the application prior to the bailiff visit.

 

2. Another out of time was then submitted, and has just been rejected. It's out of time because the debtor moved house prior to the PCN, and notices went to the old address.

 

For my part, I don't know about issue 1.

 

So far as issue 2 goes, you say you sent "utility bills" with the application. When were these dated? It is important that they show where the debtor was living at the time the PCN notices were issued (starting in December) - not later on. I was hoping you'd be able to get hold of a council tax bill, which is more robust.

 

I think you should go ahead with the N244 as your case is strong. It costs money, about £180 now, but this can be claimed back as an expense if you win, and I think you have a good chance.

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Just to clarify for those new to this thread - there are two issues here.

 

1. An out of time was submitted but not processed (by TEC) and there was a bailiff visit and fees meanwhile. The OP has a confirmation email from TEC showing that they received the application prior to the bailiff visit.

 

2. Another out of time was then submitted, and has just been rejected. It's out of time because the debtor moved house prior to the PCN, and notices went to the old address.

 

For my part, I don't know about issue 1.

 

So far as issue 2 goes, you say you sent "utility bills" with the application. When were these dated? It is important that they show where the debtor was living at the time the PCN notices were issued (starting in December) - not later on. I was hoping you'd be able to get hold of a council tax bill, which is more robust.

 

I think you should go ahead with the N244 as your case is strong. It costs money, about £180 now, but this can be claimed back as an expense if you win, and I think you have a good chance.

 

Thanks for responding Jamberson. The utility bills were dated August 2013 so before the PCN was issued.

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I have had a quick look at all the posts on the parking section. I can respond in detail later on today if you are OK with waiting a while.

 

Meanwhile....the fee for filing an N244 is now £155 but you can opt for the cheaper route (without a hearing) and the fee for this is £50. If going for the cheaper option there are a number of points to take into consideration first which I can address later today.

 

Have you received a copy of the local authorities response to your OTT?

 

Which LA is involved?

 

PS: Thank you Jamberson

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Hi Bailiff Advice

 

Thanks for replying. More than happy to wait till later on for your detailed response and very grateful for any help you can give. We have heard nothing from the LA at all, only the letter yesterday from HM Courts and Tribunal Service. The LA is Lambeth.

 

I am not sure if we will be able to go the N244 route. Costs are already unaffordable and can't afford further costs if we lose. Our case seemed very clear - we were not resident at the address all correspondence was sent to re the PCN and husband never found the original PCN on his vehicle - yet our OOT was rejected and not sure why another hearing would find in our favour if a court officer has already rejected the OOT, which set out the case clearly thanks to Jamberson's much appreciated help with the wording.

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I have had a quick look at all the posts on the parking section. I can respond in detail later on today if you are OK with waiting a while.

 

Meanwhile....the fee for filing an N244 is now £155 but you can opt for the cheaper route (without a hearing) and the fee for this is £50. If going for the cheaper option there are a number of points to take into consideration first which I can address later today.

 

Have you received a copy of the local authorities response to your OTT?

 

Which LA is involved?

 

PS: Thank you Jamberson

 

We heard nothing in yesterday's post from LA.

 

BailiffAdvice, would be fantastic to receive your detailed thoughts as soon as you have a moment to provide them, so we can decide whether or not to go N244 route. It would be more likely we would go for the £50 non-hearing option, as having to attend court would mean husband taking a day off work. He is self employed so it would mean the loss of a day's earnings as well as the £155 fee. But we will wait for your input before we make a decision.

 

Any and all help is so very gratefully received.

 

V best

 

LH

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Can you confirm that when sending the witness statement that you used the wording that was given on your previous posts?

 

Hi BA

 

I can confirm that the wording was as per posts on the other thread, except for including date V5 was sent to DVLA and stating nature of attached bills as proof of current address.

 

Hope this helps!

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Hi BA

 

I can confirm that the wording was as per posts on the other thread, except for including date V5 was sent to DVLA and stating nature of attached bills as proof of current address.

 

Hope this helps!

 

Did you submit evidence WITH your application or was it sent under separate cover?

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Still no Statement of Truth from the LA regarding why OOT was rejected. Council say they cannot provide the Statement and say TEC have to provide it. TEC are saying that they cannot provide the statement and we have to ask the Council. We appear to have reached stalemate with neither side apparently able (or willing) to provide us with this basic information. N244 has to be filed apparently by next Sat (14 days from when rejection of OOT was dated) and I believe we need the reason why the OOT was rejected in order to file the N244. We would be most likely to file at the lower cost (without hearing) as husband cannot afford to take time off work to attend a court hearing and has already spent half a day off work trying to get through to TEC/Council and get the info we need, and has thus lost half a day's earnings which we can ill afford.

 

We still believe that we have a good case as the original PCN issued by the council was removed from husband's vehicle so he never saw it, and the correspondence from the council re the PCN was never received as it was sent to a former address. However the Council and the TEC seem to be making it as difficult as possible for us to put a case forward. We do not know what to do now to move things forward. Any help most gratefully received.

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In any respect, you can go ahead with the N244. It would be nice to know why they rejected the application, but it doesn't matter a great deal. You need to present your case to the court, which you can still do - I think the council has handled this badly, but you have a good chance of winning anyway, on the strengths of your case.

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Jamberson and BA, many thanks for your continued input and help.

 

BA - could we formally complain only about the failure to provide the SoT, or could we also formally complain about the initial TE7 and TE9 being lost by TEC following acknowledgement of receipt and the bailiff costs being added to significantly as a result. We would go down the £50 non-hearing route with the N244; you mentioned that there were some points to take into consideration before filing and most grateful if you could let me know what these are. Based on Jamberson's advice that we can file the N244 without the SoT, will be looking to file the form by Tuesday latest.

 

Any further thoughts as always gratefully received.

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