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Ordered a Tumble Dryer but now this email...


garmcqui
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Hi all, just after some advice.

 

I spotted a Samsung tumble dryer listed at a cheap price on a website yesterday. I ordered it, paying using credit card etc. The item was showing as "In Stock" etc. However, today I've received this email from them:

 

Good morning,

 

Further to you placing your order we have been advised by our supplier that the item you have ordered is out of stock and no more stock will be received. Please look through our website and consider an alternate model. Please accept our apologies for any inconvenience caused and we look forward to hearing from you.

 

Kind regards.

 

Now it's the coordinating dryer for my Samsung washing machine, I've looked on their site and there are no other Samsung dryers.

 

My question is, can they do this? I mean, it's a Samsung tumble dryer, it's a relatively new model so there is no reason why no more stock will be received (unless they decide not to order it). I'm suspicious that they're only doing this as they don't want to sell the dryer at the price I've ordered it at.

 

I'm just wondering what my best response should be.

 

Any assistance appreciated.

 

Thanks

Edited by garmcqui
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Hi

I feel you won't get very far with this.

 

Most online contracts are not fulfilled until the item leaves their warehouse. Until that time, the contract is only partially fulfilled and changes can be made.

 

What they have done is correct except that they should have offered a refund instead of just choosing something else from the site

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I would look round other stores and see if they have the item - even if it is a bit more expensive. Then ask this store for your money back as there is nothing else on there that you would like.

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