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Car damaged Help Please


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Can you advise please, I put my car in to have a slow puncture repaired but then the guy came back and said i needed a new tyre as there was a nail in the side wall and therefore could not be fixed, ok so I asked if I could inspect the tyre, when I went to look, the car sills were crushed under its own weight as they let it rest on the ramp, instead of putting supports under the main frame of the car.

 

When I pointed to the damage and asked what the F was going he said i will get the service manager, so this joker said its ok the sills will reform when we let it down as they are only made of plastic?? Really!! But you can check and see if you think its ok, well it was not ok, so now he has offered to replace them with new ones but they will have to be resprayed to the colour of your car, told him I was not happy with that as they could not guarantee it would match the rest of the car, he then said they could take them off another car the same colour.

 

Just to point out this is NOT a back street garage, and I now wonder if I had not asked to see the tyre they would have just let me drive off with the damaged sills, any thoughts on this folks.

 

I have taken photos of the car when it was on the ramp showing how it was damaged and going in to see the general manager tomorrow.

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do name and shame the garage brand (wasn't a slow fit one by chance?) that cant jack a car properly :)

 

ps yes, wld be entitled to a full repair. and if they cant do it properly, then they'll have to pay for someone who can.

IMO

:-):rant:

 

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Well no, I went to this lot because their advert said they were professional tyre fitters with 60 years in the business, beat anyone on tyre prices, FREE puncture repairs etc, (not the reason i went there) but did not want to risk damage to my Alloy's, but at the same time did not expect the car to be either.

 

Just looking for advice on the best way to handle this tomorrow, as the car will now need to be in for repair just another hassle I could do without.

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Well no, I went to this lot because their advert said they were professional tyre fitters with 60 years in the business, beat anyone on tyre prices, FREE puncture repairs etc, (not the reason i went there) but did not want to risk damage to my Alloy's, but at the same time did not expect the car to be either.

 

Just looking for advice on the best way to handle this tomorrow, as the car will now need to be in for repair just another hassle I could do without.

 

ok, you dont want to name.

as per my ps #2

IMO

:-):rant:

 

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your car shld have a specific manufacturers colour code (they shld know about that), and they shld be able to match it. if not themselves, then outsource.

perhaps get a quote from the cars manufacturer or approved repairer. and if duff garage cant do it properly, then say will take it there for negligent garage to pay? if they agree, get it in writing.

IMO

:-):rant:

 

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Thing is Ford they are an Approved Toyota dealer, and repairer which is why I went there, wrongly thinking it would be in safe hands, live and learn not always as it reads on the tin. Will see how I get on in the morning, but this has messed up my weekend as its a holiday Monday where we are, and wanted to make sure that my tyre would be ok for traveling etc.

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Right. What should be done here, is to cut off the damaged sills and take one to the local auto paint supplier. They will match the paint exactly in a way that takes fading through age into account. The car paint code will only supply the colour as when the car was new.

This work is best done by a good body shop as they will prepare the sills to reduce rusting prior to painting.

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Thing is Ford they are an Approved Toyota dealer, and repairer .....

 

oh ok. i had thought you were talking about an independent/ or the likes of kw fit for eg.

they shld be able to do it then. as per the colour code, or taking into account any 'fading' (if old).

you cld ask/try for some compensation (in whatever form) re the inconvenience, never know?

IMO

:-):rant:

 

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Thanks for replying folks just a bit peed off as the car is only less than 1 year old and through no fault of my own it is now in need of repair, and bought from them only 2 months ago, just have no trust in this lot now, but if you cant trust a Toyota franchise then where do you go.

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dont blame you for being ****ed off. jacking a car properly is a basic. and taking it to an approved shld be safe, partic re just a tyre change.

hence suggested asking for comp re the inconvenience. and poss also if yr car has been devalued as a result of the damage/repair.

as only a yr old, fading and being unable to colour match shldnt really be an issue.

let us know how you get on.

IMO

:-):rant:

 

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Tell them you want a courtesy car while it's being done too.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Update, well General manager not in today but on duty tomorrow, see what he has to say, will keep you informed troops. But my thoughts are new sills, and new tyre for all the hassle as they could not deliver on a basic repair, at least:roll:

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Well spoke with them again today, the outcome is they will repair the damage to the car 2 new sills respray etc, give me a courtesy car while mine is in, and offered me a new tyre at cost price of £46.00 with free fitting balance and valve etc, I pointed out that, your advert said you do free puncture repairs and fitting anyway, so basically they are going to repair the damage they did in the first place and sell me a new tyre at cost price.

 

Does this seem fair to you, I pointed out that as this is a bank holiday weekend and all I have been able to do is try and get a puncture repair done I have not been able to enjoy my break the way it was intended and ruined my time off from work.

 

Any thoughts welcome folks would just like to draw a line under this one cheers.

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a new tyre price usually/sometimes includes fitting/bal/valve anyway. it may be cheaper to buy the same tyre elsewhere, if you end up having to/want to buy a new one. (presume you have had the tyre puncture repaired free anyway?)

is a courtesy car standard anyway when they take a car in for repairs? if so, they're not really compensating.

wld the car be devalued as a result of the damage/repair?

i wld think at least a free new tyre, or perhaps a full tank of fuel, re the inconvenience and goodwill. and if the car has been devalued, then more to reflect that.

but, seeing as you want to draw a line under it..... you can always name and shame them later on social media etc :)

see what others suggest though.

IMO

:-):rant:

 

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Cheers Ford, I had the tyre fixed at my own cost elsewhere as they said they could not fix it as the nail was in side wall of tyre, just depends where you go I suppose. Will wait and see what others suggest, as for the price of the tyre best price I could find like for like was £98.00 or £118.50 fully fitted.

 

But going to keep pushing for new tyre and repair, will speak to gen/manager see what he say's.

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I'd push for a free new tyre. Having had a blowout on the M5 due to a repaired tyre that had had a nail in it, I'd advise you get it done ASAP.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Cheers Ford, I had the tyre fixed at my own cost elsewhere as they said they could not fix it as the nail was in side wall of tyre, just depends where you go I suppose. Will wait and see what others suggest, as for the price of the tyre best price I could find like for like was £98.00 or £118.50 fully fitted.

 

But going to keep pushing for new tyre and repair, will speak to gen/manager see what he say's.

 

oh ok, looks like then they've knocked a bit off the price of the tyre seeing as its norm price is around 100. but, if can get it free, or more off..? new tyre seems the way to go as that puncture repair sounds c/b unsafe.

IMO

:-):rant:

 

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Latest update, They are now going to do all of the above + the new tyre, seems like they were trying to fob me off with a budget tyre hence the price, not that i dont trust them or anything but i have secretly marked the damaged sills and photographed the marks as i think they will try to repair them rather than replace them as promised, and emailed them to myself with dates of when the photo's were took.

 

So watch this space, they also said they would fit the tyre free and give the car a valet before i get it back, think i will just tell them to leave the tyre in the boot and get it fitted elsewhere.

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Went back to Arnold Clark today to collect my car, they had put two brand new sills on, and put the new tyre in the boot as requested, they had even done a full valet on the car, all looking good, the colour match looks ok, not seen it in good light yet.

 

But when I opened the doors to check the inside it has a 2 inch scrape on one of the new sills they just fitted, (may have been caused with a screw driver) so now needs to go back to get done again, guy said he had not noticed it when he and the body shop manager checked it over, should have gone to spec...rs, as I certainly noticed it, turning into a bit of a drama this.

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  • 2 weeks later...

Latest update, car went back into Arnold Clark today, see if they get it right this time, but noticed a new framed certificate on their wall which made me smile, it's some sort of membership for a good garage scheme given to first class technicians and garage's, with a guarantee that your car is in safe hands, you got to laugh:jaw:

 

Oh bye the way both sills were the same with scrape's on them, wondered why it was parked so close to another car as i could not open the door fully on one side.

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Oh don't you just love all these schemes for wonderful service. Makes you wonder who nominates them and who awards them. Possibly not the customers!!

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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