Jump to content


  • Tweets

  • Posts

    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
    • Yeah haha I had to do my drivers license literally last week, had completely forgot. Thanks DX,  that's great if they are powerless, but will they ever stop sending letters? I've gotten two just in the last month.
    • stunning aurora going on 1st of the season ...red alert pix from as far south as nth london!   see the glendale aurora APP or Facebook.   ray to 25deg here in far nth scotland   dx  
  • Recommended Topics

  • Our picks

  • Recommended Topics

Car damaged Help Please


shuggler
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2818 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Can you advise please, I put my car in to have a slow puncture repaired but then the guy came back and said i needed a new tyre as there was a nail in the side wall and therefore could not be fixed, ok so I asked if I could inspect the tyre, when I went to look, the car sills were crushed under its own weight as they let it rest on the ramp, instead of putting supports under the main frame of the car.

 

When I pointed to the damage and asked what the F was going he said i will get the service manager, so this joker said its ok the sills will reform when we let it down as they are only made of plastic?? Really!! But you can check and see if you think its ok, well it was not ok, so now he has offered to replace them with new ones but they will have to be resprayed to the colour of your car, told him I was not happy with that as they could not guarantee it would match the rest of the car, he then said they could take them off another car the same colour.

 

Just to point out this is NOT a back street garage, and I now wonder if I had not asked to see the tyre they would have just let me drive off with the damaged sills, any thoughts on this folks.

 

I have taken photos of the car when it was on the ramp showing how it was damaged and going in to see the general manager tomorrow.

Link to post
Share on other sites

do name and shame the garage brand (wasn't a slow fit one by chance?) that cant jack a car properly :)

 

ps yes, wld be entitled to a full repair. and if they cant do it properly, then they'll have to pay for someone who can.

IMO

:-):rant:

 

Link to post
Share on other sites

Well no, I went to this lot because their advert said they were professional tyre fitters with 60 years in the business, beat anyone on tyre prices, FREE puncture repairs etc, (not the reason i went there) but did not want to risk damage to my Alloy's, but at the same time did not expect the car to be either.

 

Just looking for advice on the best way to handle this tomorrow, as the car will now need to be in for repair just another hassle I could do without.

Link to post
Share on other sites

Well no, I went to this lot because their advert said they were professional tyre fitters with 60 years in the business, beat anyone on tyre prices, FREE puncture repairs etc, (not the reason i went there) but did not want to risk damage to my Alloy's, but at the same time did not expect the car to be either.

 

Just looking for advice on the best way to handle this tomorrow, as the car will now need to be in for repair just another hassle I could do without.

 

ok, you dont want to name.

as per my ps #2

IMO

:-):rant:

 

Link to post
Share on other sites

your car shld have a specific manufacturers colour code (they shld know about that), and they shld be able to match it. if not themselves, then outsource.

perhaps get a quote from the cars manufacturer or approved repairer. and if duff garage cant do it properly, then say will take it there for negligent garage to pay? if they agree, get it in writing.

IMO

:-):rant:

 

Link to post
Share on other sites

Thing is Ford they are an Approved Toyota dealer, and repairer which is why I went there, wrongly thinking it would be in safe hands, live and learn not always as it reads on the tin. Will see how I get on in the morning, but this has messed up my weekend as its a holiday Monday where we are, and wanted to make sure that my tyre would be ok for traveling etc.

Link to post
Share on other sites

Right. What should be done here, is to cut off the damaged sills and take one to the local auto paint supplier. They will match the paint exactly in a way that takes fading through age into account. The car paint code will only supply the colour as when the car was new.

This work is best done by a good body shop as they will prepare the sills to reduce rusting prior to painting.

Link to post
Share on other sites

Thing is Ford they are an Approved Toyota dealer, and repairer .....

 

oh ok. i had thought you were talking about an independent/ or the likes of kw fit for eg.

they shld be able to do it then. as per the colour code, or taking into account any 'fading' (if old).

you cld ask/try for some compensation (in whatever form) re the inconvenience, never know?

IMO

:-):rant:

 

Link to post
Share on other sites

Thanks for replying folks just a bit peed off as the car is only less than 1 year old and through no fault of my own it is now in need of repair, and bought from them only 2 months ago, just have no trust in this lot now, but if you cant trust a Toyota franchise then where do you go.

Link to post
Share on other sites

dont blame you for being ****ed off. jacking a car properly is a basic. and taking it to an approved shld be safe, partic re just a tyre change.

hence suggested asking for comp re the inconvenience. and poss also if yr car has been devalued as a result of the damage/repair.

as only a yr old, fading and being unable to colour match shldnt really be an issue.

let us know how you get on.

IMO

:-):rant:

 

Link to post
Share on other sites

Tell them you want a courtesy car while it's being done too.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Update, well General manager not in today but on duty tomorrow, see what he has to say, will keep you informed troops. But my thoughts are new sills, and new tyre for all the hassle as they could not deliver on a basic repair, at least:roll:

Link to post
Share on other sites

Well spoke with them again today, the outcome is they will repair the damage to the car 2 new sills respray etc, give me a courtesy car while mine is in, and offered me a new tyre at cost price of £46.00 with free fitting balance and valve etc, I pointed out that, your advert said you do free puncture repairs and fitting anyway, so basically they are going to repair the damage they did in the first place and sell me a new tyre at cost price.

 

Does this seem fair to you, I pointed out that as this is a bank holiday weekend and all I have been able to do is try and get a puncture repair done I have not been able to enjoy my break the way it was intended and ruined my time off from work.

 

Any thoughts welcome folks would just like to draw a line under this one cheers.

Link to post
Share on other sites

a new tyre price usually/sometimes includes fitting/bal/valve anyway. it may be cheaper to buy the same tyre elsewhere, if you end up having to/want to buy a new one. (presume you have had the tyre puncture repaired free anyway?)

is a courtesy car standard anyway when they take a car in for repairs? if so, they're not really compensating.

wld the car be devalued as a result of the damage/repair?

i wld think at least a free new tyre, or perhaps a full tank of fuel, re the inconvenience and goodwill. and if the car has been devalued, then more to reflect that.

but, seeing as you want to draw a line under it..... you can always name and shame them later on social media etc :)

see what others suggest though.

IMO

:-):rant:

 

Link to post
Share on other sites

Cheers Ford, I had the tyre fixed at my own cost elsewhere as they said they could not fix it as the nail was in side wall of tyre, just depends where you go I suppose. Will wait and see what others suggest, as for the price of the tyre best price I could find like for like was £98.00 or £118.50 fully fitted.

 

But going to keep pushing for new tyre and repair, will speak to gen/manager see what he say's.

Link to post
Share on other sites

I'd push for a free new tyre. Having had a blowout on the M5 due to a repaired tyre that had had a nail in it, I'd advise you get it done ASAP.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

Cheers Ford, I had the tyre fixed at my own cost elsewhere as they said they could not fix it as the nail was in side wall of tyre, just depends where you go I suppose. Will wait and see what others suggest, as for the price of the tyre best price I could find like for like was £98.00 or £118.50 fully fitted.

 

But going to keep pushing for new tyre and repair, will speak to gen/manager see what he say's.

 

oh ok, looks like then they've knocked a bit off the price of the tyre seeing as its norm price is around 100. but, if can get it free, or more off..? new tyre seems the way to go as that puncture repair sounds c/b unsafe.

IMO

:-):rant:

 

Link to post
Share on other sites

Latest update, They are now going to do all of the above + the new tyre, seems like they were trying to fob me off with a budget tyre hence the price, not that i dont trust them or anything but i have secretly marked the damaged sills and photographed the marks as i think they will try to repair them rather than replace them as promised, and emailed them to myself with dates of when the photo's were took.

 

So watch this space, they also said they would fit the tyre free and give the car a valet before i get it back, think i will just tell them to leave the tyre in the boot and get it fitted elsewhere.

Link to post
Share on other sites

Went back to Arnold Clark today to collect my car, they had put two brand new sills on, and put the new tyre in the boot as requested, they had even done a full valet on the car, all looking good, the colour match looks ok, not seen it in good light yet.

 

But when I opened the doors to check the inside it has a 2 inch scrape on one of the new sills they just fitted, (may have been caused with a screw driver) so now needs to go back to get done again, guy said he had not noticed it when he and the body shop manager checked it over, should have gone to spec...rs, as I certainly noticed it, turning into a bit of a drama this.

Link to post
Share on other sites

  • 2 weeks later...

Latest update, car went back into Arnold Clark today, see if they get it right this time, but noticed a new framed certificate on their wall which made me smile, it's some sort of membership for a good garage scheme given to first class technicians and garage's, with a guarantee that your car is in safe hands, you got to laugh:jaw:

 

Oh bye the way both sills were the same with scrape's on them, wondered why it was parked so close to another car as i could not open the door fully on one side.

Link to post
Share on other sites

Oh don't you just love all these schemes for wonderful service. Makes you wonder who nominates them and who awards them. Possibly not the customers!!

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...