@vodafoneuk Beware of Vodafone on a Boat!! ** RESOLVED **

[Hammy1962]

Weekend in Amsterdam, very nice time.

 

 

A couple of day's later get a text message from Vodafone with a note about unusual account activity.

 

Between 07:10 and 07:21 there is data usage and a charge from Vodafone of £600

 

£600 for 11mins OMG

 

I contacted Vodafone who were, and still are, unhelpful.

 

 

Conflicting advice. First guy, Gareth Gomez, in Cape town said he would refund but couldn't find a manager and would ring me back in 30-60 minutes. Guess what??

 

Second lady, Jo Fernandez promised she would get Gareth to ring back when he came in today and before 11.00am, guess what??

 

Third Lady Emma was just plain unhelpful.

 

Forth lady, Carter in Johannesburg, promised a call back from a Manger today, so far, guess what??

 

In the meantime I've contacted the Vodafone Rep on here Lee, filled in his contact form with the Forum Code and asked for a call back.................... Guess what??

WRT135 - CAG [#8064581]

 

Maybe the Vodafone people can't make outgoing calls, now that would be funny!

 

So, I'm expecting a massive row with Vodafone which will get all nasty and very public.

 

I've not had a really juicy consumer fight for ages, watch this space.

 

Hammy

[citizenB]

If you have contacted Lee using the web form on CAG, have you received a reference number ? Lee can only move things forward if the reference number is placed on your thread as advised below

 

 

We here at CAG have a very successful Vodafone Rep operating here

 

 

W advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAG Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and He'll get back to them as soon as he can?

CAG.

DX SITETEAM

 

[Hammy1962]

Yes, thanks, it is now in the text of the main message.

 

H

[jacktheband]

What is the boat mention in the title of this thread? Just wondering?!

[Hammy1962]

It was a Ferry, Zeebrugge - Hull. No cell phone signal, no data connection, phone in pocket.

 

Vodafone blame P&O...............P&O blame Vodafone.

 

Either way £600 is ridiculous, I even have the Euro Traveller add-on which looks like it was no use at all.

 

H

[citizenB]

FAO Lee

 

WRT135 - CAG [#8064581]

[Lee Vodafone Company Rep]

Hi Hammy,

 

I'll get back to you during the course of today.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[Hammy1962]

An update, because I'm the first to complain when people don't.

 

I can't seem to find a link to edit my original post. Suffice to say that my issues are resolved.

 

Thanks Lee@Vodafone.

 

P&O, if you are watching, stand by for a post all of your own!!!!

 

Mods, instead of modifying my posts without telling me, now, at my request, can you please edit the title of this to include 'Resolved'.

 

H

[citizenB]

An update, because I'm the first to complain when people don't.

 

I can't seem to find a link to edit my original post. Suffice to say that my issues are resolved.

 

Thanks Lee@Vodafone.

 

P&O, if you are watching, stand by for a post all of your own!!!!

 

Mods, instead of modifying my posts without telling me, now, at my request, can you please edit the title of this to include 'Resolved'.

 

H

 

You can only edit a post up to 24 hours after it has been made.

 

As far as I can see, no post of yours has been modified in anyway ?

 

Your thread title has been amended to show resolution.

[Lee Vodafone Company Rep]

Hi Hammy,

 

Thanks for updating your thread to confirm that things are now resolved for you.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[Hammy1962]

So folks we can now conclude this story. Top marks to Vodafone. 0 out of 10 for P&O Ferries.

 

It turns out that P&O have done a very lucrative deal with Cellular@Sea who are based in the US. As your ferry pulls out of the Dock they switch on the Cellular@Sea transponder and fish for any mobile phones on-board.

 

Now, I have travelled extensively around Europe and beyond on North and Irish Sea Ferries with P&O. I even went on a full cruise with them. I have never 'turned off' data roaming on any mobile phones I have as I have always used a European or Worldwide data roaming plan.

 

This time though, P&O and their chums at Cellular@Sea somehow decided I had used £600 of data in just a few minutes whilst I slept. As far as I was concerned the phone was out of range. A second, business phone, next to it, on the same Vodafone Network was unaffected.

 

P&O were unhelpful, suggesting they had signs to warn of this but I didn't see any and I can't find anyone who has. A bit like the minuscule signs rogue clamper's use. A blanket suggestion of turning off data roaming would have helped but has not been necessary for the last 22 years!

 

Be warned.

 

So, P&O and their corporate cohorts at Cellular@Sea must be laughing all the way to their respective banks.

 

Other ferry companies are available, DFDS do a very nice route from Newcastle, almost directly to Amsterdam. Irish Sea Ferries go to Dublin and Royal Caribbean are said to be as nice, if not nicer, than P&O, who are notoriously expensive.

 

I was caught this time, there won't be a next time, either with P&O or Cellular@Sea.

 

H

[Conniff]

You should start a new thread in the relevant section with 'P&O' and 'Cellular@Sea' in the subject heading so it goes out on Twitter and Facebook and will show up on Google.