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I bought an LCD Samsung tv from Littlewoods online about 4 years ago (model no. LE32C450E1WXXU).

 

 

The model is only 4 years old

 

 

however the mainboard has gone on it (repair will cost £150 parts + labour).

 

 

I've rang samsung and they've said there's nothing they can do because the tv is past its one year warrenty.

 

 

now I'm thinking about ringing Littlewoods to see if they can cover the costs for repairs, or part of it.

 

 

I'm wondering whether this situation falls under "The Sale Of Goods Act" but I'm a little unsure.

 

My question is does this situation fall under "The Sale Of Goods Act"

and if so am I entitled to any help with the cost of repairing the tv?

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Hi Matt222

 

Welcome to CAG

 

Yes it is covered under the Sales of Goods Act 1979.

 

Get a reputable engineers report on the fault. It will cost between £40 - £60 (refundable by Littlewoods). Send that to Littlewoods with the following amended template. Send it Recorded Delivery. Keep a copy of the report.

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

 

http://www.which.co.uk/consumer-rights/action/letter-to-ask-for-a-faulty-item-to-be-repaired-or-replaced-

 

Ring Littlewoods to clarify that is acceptable.

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Let us know what they say.

 

Thank you for answering my question. Very informative and I will do exactly as you've said. Fingers crossed!
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