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amazon kindel fire stoped working


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i have a kindel fire for some reason has stoped working :-x. It wont turn on the :-xscreen:-x.


Now the totally unbelievable part,



at 10.30 last night i loged into my amazon account to see what if anything i couold do and

there was a help button so



i pressed it and somebody came up in chat :!:,



explaned about the fault and



they must have someway to see into the account they are talking to as they came back with the model and when i bought the fire.



they then said its a known problem with some fires and because it was still under one year old they would send out a replacement :madgrin: free :madgrin: of charge

and i would have it in 2 days,



i woild also have a free postage box to return the non working fire.



now thats customer service for you ,



i never expected to recive the relpacment untill i had returned the old one for sevral weeks whilst they investigated.

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