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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Arrow acquires Capquest for £158m


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Debt purchaser Arrow Global has acquired the business of Capquest, creating a combined entity with some £1.1bn in 120-month Estimated Remaining Collections (ERC).

 

Capquest was purchased with an enterprise value calculated at £158m, a figure representing 70% of its £224m 120-month ERC, and 4.6 times its last reported 12-month EBITDA of £34m.

 

Speaking exclusively to Credit Today, Arrow Global chief executive officer Tom Drury said the deal, which has “moved fairly quickly” since its inception earlier this year, has made Arrow the second debt purchase business in the UK to achieve a 120-month ERC of more than £1bn.

 

Drury commented it was “Important to maintain scale in a consolidating market”, adding that the purchase would also develop Arrow’s business model through use of the “strong and compliant” Capquest platform.

 

2013 saw Capquest undergo significant technological investment and a full rebrand under the leadership of chief executive Helen Ashton, who will join the Arrow leadership team.

 

Arrow intends to put more of its own business through the Capquest platform; while Arrow currently outsources all collections, the addition of the CapQuest platform will lead to 40% of Arrow’s collections work being conducted in-house, with the remainder outsourced “in the traditional Arrow way”.

 

While Capquest’s offices in Glasgow and Farnborough will be retained, with increases in headcount planned for both, it is not known whether all of its management team will remain in the business, due to duplication of roles.

 

The deal is expected to broaden Arrow’s appetite for different types of portfolios, a trend already demonstrated by its purchase of student loan books.

 

“From an origination point of view, Capquest is active in some asset classes we don’t currently operate in” Drury commented, making specific mention of the motor finance market, where Capquest recently acquired the remaining book and business of subprime lender BCT.

 

The acquisition will add 2.8 million customer accounts to Arrow’s current total of 5.4 million (although some crossover is expected), while a combination of removing duplicated overhead costs and platform optimisation is expected to realise operational savings of £6.5m for the combined business.

 

Last month, Arrow Global reported interim results for the six months to 30 June, including core collections up 10.9% year-on-year to £69.3m, and adjusted EBITDA up 10.6% to £48m. A maiden interim dividend of 1.7p per share was declared, while portfolio purchases in Portugal increased 120-month ERC 27% to reach £827.3m.

 

The acquisition of Capquest by Arrow is the latest in a string of major acquisitions in the debt purchase market: in February, Cabot Credit Management acquired rival Marlin Financial Group, while US-based Portfolio Recovery Associates (PRA) acquired Aktiv Kapital.

 

Published 24 September 2014

 

http://www.credittoday.co.uk/article/17410/online-news/exclusive-arrow-acquires-capquest-for-158m

NEVER telephone a DCA

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Have merged your thread Stig with the one by rebel11 as they are both the same subject.

 

Thanks Conniff,

 

My major concern in these acquisitions is that these DCA's are now becoming a Corporate monster.

 

They are now backed & funded by Investment Companies that their only concern is balance sheets & ultimately dividends for their shareholders/investors.

 

This will lead in the future to them working with the Government to shape debt collection laws & practises, thus leaving the debtor with very little rights to challenge the legitimacy of any alleged debt.

 

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

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If Cabot has bought Marlin can marlin still seek monthly payments, as paying marlin each month.... I'm also paying Capquest on a monthly basis for two accounts, if capquest has been bought, are capquest still to be paid same as marlin, or shall I stop PAYMENTS UNTIL I HEAR FROM NEW COMPANIES...... thanks

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All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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Just had an up and downer with Crapquest. had 25 calls from Capquest over the last 2 days many silent; answered one today, some muppet asking for a wench who has never been associated with my llandline number.

 

The drone was most upset when i told him i would be initiating a complaint wiith the FCA regarding their calls as my number which I have had for 18 years was benig abused by a bottom feeder DCA regarding a debtor with no connection to it. Told the drone that I would be turning up at his office with a film crew to fiilm their response to my complaint. He got shirty so i told him he was a expletive deleted and told him to get the police to arrest my sorry jive ass for abusing him. he said he doesn't have my address, so i offered to give it to him so he could send the police to arrest me for abusing him and causing undue distress., so i could have a holiday from their spurious calls and get their muppetry in the press. At that point he got all apologetic. what a cretin.

 

Phoned them back on a witheld number, and a supervisor said she would remove my number from that debtor's records. Told them that one more call and I would initiate action for harassment contrary to the law. Come on 25 calls in 2 days, and I am not even the debtor they want. A pox and jihad on you Crapquest, by the way I am not joking about turning up with a film crew so hope you are ready for me you muppets, you are going to be on YouTube and I hope it goes viral.

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If Cabot has bought Marlin can marlin still seek monthly payments, as paying marlin each month.... I'm also paying Capquest on a monthly basis for two accounts, if capquest has been bought, are capquest still to be paid same as marlin, or shall I stop PAYMENTS UNTIL I HEAR FROM NEW COMPANIES...... thanks

 

 

I hope you've sent a CCA request on all these debts you are paying to DCA's?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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