Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 2213 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts



I am preparing to go to court on Monday to reclaim £1.355.50 from Ross and Roberts because of unreasonable fees and interest.


I have the paper work which they have sent me saying that under Section h they can charge £24.50 even though goods were not removed.

I keep reading that they cant charge that but then some people say they can but they cant charge you if they have already charged a wp and a levy.


I need some cold hard facts and legislation that i can show the judge.


I am also fighting the default fees off £175 which they claim come under sec c which i can only see that it covers man and a van costs not default fees please help i need to get my case straight and know what i am going to say


thank you



Link to post
Share on other sites

was this prior to the changes in april this year




please don't hit Quote...just type we know what we said earlier..


DCA's view debtors as suckers, marks and mugs


NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..


If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 



Link to post
Share on other sites



In order to provide an accurate response can you provide the following:


Was the debt for council tax or a unpaid PCN (I am assuming council tax)


Was a 'levy' made upon goods and if so, when?


Was a walking possession signed?


Can you post back with a list of fees and most importantly, the dates on which fees had been applied.


Have you given R & R an opportunity to repay the fees that you consider are wrong?


Did you complain to the local authority?

Link to post
Share on other sites


Yes the fee was for council tax


it was over four years and five different debts.


they did two levy's and walking possessions which i don't dispute, but one of the levy they didn't do and charged me for. they also consolidated three into one and charged me three levy's, three walking possessions and three sec h .


i do have it all ready and printed out with the fees i dispute but not sure if i could upload it onto here.


they have also charged me 4x £175 for Default fee. I am arguing that this is unreasonable



Link to post
Share on other sites

Without knowing the fees actually charged it is very difficult indeed to advise. However, what I would say is that on the matter of charging 'multiple fee' this is not permitted at all and was the subject of a highly critical public report from the Local Government Ombudsman.


Since 6th April this year the fees that can be charged are so much more easy to understand and this is leading to an astonishing reduction in the level of complaints but unfortunately in your case the fees were difficult at best to understand.


One point that I would make from the little information that you have provided is that the previous legislation (and this one) do not permit for a 'default' charge and in reality, this fee would have almost certainly been an 'attending to remove' fee. However.....and this is important, a bailiff can only charge ONE ATR fee and if a 2nd one were charged to the same account this may ONLY be done in cases where goods were actually removed.


Has R & R offered to refund any of the fees to avoid a court hearing?

Link to post
Share on other sites

Just a word of warning, be very careful about what you actually claim for and ensure it is actual losses that you can substantiate and prove.


Claims made by litigants in person are often mostly without merit and the consequences can often be having costs awarded against them over and above whatever they originally claimed, even if they are partially successful.


Bailiff companies have been subject to claims for years and most have experienced lawyers that will tie you in knots and win.


My advice would be to do your research and set out your case to the bailiff company detailing what they have charged and why it is unlawful. Explain that you will have little choice but to issue a claim if settlement isn't reached within a reasonable time, say 14 days.

Link to post
Share on other sites

The same still applies to taking a Council to court. In fact any litigation can have consequences if it's not done correctly.


Unfortunately there is lots of duff information on various other bailiff help forums so just ensure you take your time, do your research and set all your ducks in a row.

Link to post
Share on other sites

Technically yes, providing the OP knows exactly what can be charged and when.


They then have to follow pre-action protocols before issuing a claim.


Requesting the refund as I describe is sufficient to be seen as reasonable prior to issuing any claim that in the first instance has upfront costs and secondly could fail for some reason not yet known to us.

Link to post
Share on other sites

pre-action protocol is simple enough, its called an LBA or Letter Before Action.


Taking the council to court is logical because they are less inclined to vigourously defend a claim but if a Ross Roberts want to tool up then its at their expense.


Elsewhere on this website its unanimous advice to take banks to court but not bailiffs. why is that?

Link to post
Share on other sites

There are not a lot of claims made about bailiff fees given that in the vast amount of cases the previous fee scale was subject to different 'interpretations' and many times courts would even be confused.


Thankfully the new fee scale has done away with any confusion and this has lead to complaints about bailiffs (previously known as Form 4 Complaints) almost drying up and cases about disputed fees almost none existent.


Unfortunately having the cost of issuing a court claim significantly increasing on 22nd April has naturally deterred many people from taking legal action in the courts.

Link to post
Share on other sites

Just remember some court fees are refundable/part reduced or reducded to zero depending on the type of fee and your financial situation. (Im talking about fees to lodge court claims)


Look for court remission fees information








The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

Unfortunately it was difficult to advise on the fees as you were not able to post details of the claim or the defence put forward by R & R. If multiple fees had been applied you need to ensure that you take a copy of the LGO report that dealt with the matter of 'multiple fees'.


I am sure that I speak for all on here by wishing you well for tomorrow and please do post back with the outcome.

Link to post
Share on other sites
Thanks every one wish me luck court is tomorrow i have all my charges and everything laid out proof of levies they have and haven't done, proof of default fees not sure how else to prepare


How did you get on in court?

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...