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    • I've just had a very interesting chat with somebody who's been in the water industry for a large number of years. First of all, the kind of situation you have – a company such as One Utility undertaking the management of the utilities bills is not uncommon with blocks of flats and in fact the utilities companies rather like it although I understand that at least one or two water companies have started become rather cautious about it and have started to withdraw from these arrangements. However, the advantage to the utilities companies – as you can imagine – is that they don't have to be bothered chasing lots of tenants who may come and go and the bills unpaid et cetera. That then becomes the responsibility/legal liability of the utilities management company such as One Utility. My source tells me that it is absolutely normal for these companies to be receiving commissions from the utilities companies that they are dealing with and also to have negotiated a favourable rate because they are effectively making bulk purchases. I'm sure the latter is true of One Utility. I don't know if they are receiving any commission – apparently they have told you that they are not. On the water issue, I have been advised to ask you certain questions. How many other tenants are there in the block of flats? Is the water supply to the block of flats metered? The assumption is that if it is metered then there is simply a single meter to the entire block –?? It would be extraordinary if there was a separate metre to each flat. Has the £40 increase been applied to each one of the flats? If you are the sole person to have received this £40 increase then how would One Utility know that it is your flat which is using excessive water if the water meter simply measured water consumption for the whole building? If on the other hand there is no water meter then it means that each one of flats would be charged water according to its rateable value. This means that they would be a flat annual charge and any excessive water consumption caused by leakage or a change in living culture – or alternatively a reduction in water usage for any reason, would not be reflected in the water bill. It would be a static unchanging water bill. So please could you give us some answers to the above? Also I still would like to know if the errors which have been caused by One Utility have caused you any losses. This is an important question because if they have then this might give us a little opening to a possible line of action.
    • This is there because the original letter was sent to a firm of solicitors. You are not writing to them but to VCS directly so Simple Simon is the person you refer to  as Simon Renshaw-Smith owns both VCS and Excel Parking and often forgets which company is doing what.  so to write to VCS you say Dear Sirs, i am in receipt of your latest missive and from the moment I picked it up to the moment I put it down I was convulsed in laughter, someday I intend to read it but until the time hell freezes over simple Simon knows that the byelaws override any possible contractual offer and anyways a prohibition is not an offer of a parking contract. As he has had many a spanking in court simple Simon also knows that he wil be paying my full costs for unreasobale conduct and I may well sue you for breach of the GDPR as per VCS v Phillip, Liverpool CC dec 2016 and other cases.
    • We never said to cca moorcroft! their client
    • Hi again, I’m sorry if I’ve caused offence, I can assure you I take the forums and advice you all take time to give extremely seriously. Personally I find previous posts difficult to locate, i don’t know if I go about it the wrong way - and as I’ve said many times before I’m not the best with technology. So I apologise if asking for advice on something that maybe obvious to you, causes annoyance - it’s genuinely not a case of wanting to moan on the internet. Believe me, it took me almost an hour to type the original post as I struggle to type due to my health. I am always extremely grateful of your time when responding, the site has given me some invaluable advice in the past.  Thank you again for your help. H
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markymalarkey

Talk Talk contract fee

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Hi Folks, just been recommended to ask you guys for advice about my Talk Talk account. I had an ongoing 6 month complaint with Talk Talk regarding their appalling broadband service. Eventually I was upgraded to their best fibre optic speed(up to 70mg) but was still only getting 10-17 mg via their useless wi-fi router. I escalated my complaint to CEO level but didn't get a resolution so I went to bt instead and now have a charge of over £200 for discontinuing my contract. I went to the Ombudsman Service and they were totally on Talk Talks side and said the best they could suggest was a £30 refund for bad customer service but I would have to settle the account. Has anybody been in a similar situation or have a strategy I can follow to progress my complaint?Mark

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Dear oh dear, Talk Talk and their abysmal customer service!

 

It doesn't surprise me with the ombudsman's biased stance.

 

You could if you wished exhaust the Ombudsman's own complaints system reminding them that this is a service agreement, which TT failed to provide, therefore you

should be at liberty, dependent on the T&C's you signed, to cancel the contract should they fail to provide the service they have promised in the contract.

 

Have you had a really good look through the T&C's they agreed with you?

 

P.S. Welcome to CAG by the way :thumb:


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I'm having the same issue with Talktalk, broadband keeps disconnecting itself every hour or so. After 2 weeks of complaining they said the had isolated they issue to a faulty router and sent me a new one, surprise surprise I still got the same issue!! Stupidly I still believe them, that it was the router, so last week i purchased a top of the range wireless router (D-Link DIR-850L) but as you can guess the internet still disconnects itself. I was recently with Sky and had no issues with internet what so ever!

 

Anyway I called again today to again complain and query about cancelling the contract, I was told the same thing; I would have to pay £206. When I tried to argue that they are not fulfilling the contract, they said that I'm not actually paying for the internet and it's complimentary service that comes with the phone line! BS no doubt, I hardly ever use the phone. They had the cheek to ask if I wanted to renew my contract to fiber optic at a cost of £10 extra a month (I currently pay £38 per month). Mark, were you charged for the upgrade?

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Hi- I did pay to move to fibre broadband originally yes. The problem I had was consistently low speed via their abysmal wireless router. The Onbudsmen informed me that no supplier is actually obliged to provide a service any better than "old style" dial up speeds due to current legislation of that sector. The wireless performance is not covered and the router is complimentary and under no obligation to actually work!

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Well IMO, if the wireless is part of the package and fails to work, then I would be demanding either a rebate, some extra 'perks' or at the very least something in lieu of their failed wireless.

 

Have you considered trading standards?

After all, unless it is written into the contract what the ombudsman is telling you, then again IMO, this would surely be very poor, or misleading advertising??


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The wireless performance is not covered and the router is complimentary and under no obligation to actually work!

 

Interesting, because I have used my own router and the internet still cuts out after an hour or two. They have now agreed to sending an engineer out free of charge as a pose to the £50 they charge. Hopefully he can get it fixed.

 

I wouldn't mind paying to upgrade to fiber optic but that would mean starting a new contract which I'm not prepared to do, they sooner I'm finished with Talktalk the better.

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