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    • Hi All, before I start I know there are similar threads of the topic I am raising, and each, of course, has its own unique scenario, which may benefit others. My case is as follows: 1. I saw a gumtree ad on the 16th of Oct 2020 for a Mercedes E220 CDI, priced at 7,500 2. I called the seller and said I will come over on the 17th of Oct 2020 to view. 3. On the 17th of Oct 2020 I went to his place where he is working and viewed the car. He is working for a major car rental company. I checked the car and of course asked the normal things to ask e.g. any insurance write-offs, loans, accidents, etc. The seller said the car is clean etc.no loan, he had a loan but all is paid off etc. and he has the papers. 4. I negotiated the car price to 6,800 because the rims were showing some signs of damage, the rear light had a small burst, cosmetics, etc. I checked all but did not see any sign of damage to the car (it's a black car, the car was a bit dirty, and the sun was already setting in) 5. We agreed on 6,800 and decided to purchase the car. We went into his office, where I paid cash, and also got a Car Sales Invoice with all details of the seller, and a V5C green slip 6. I purchased car insurance and drove off. I asked him about Road Tax and he said Road tax is paid so I have not to worry, just need car insurance. 7. On 18th of Oct 2020 I cleaned the car interior because it was really dirty inside - it took me a few hours so decided to clean the exterior the next day 8. On the 19th of Oct 2020 I went to clean the exterior and after the car was clean I noticed some parts were resprayed. I became a bit suspicious; so on the 19th of Oct 2020 in the eve, I went on the internet and run an HPI check. The outcome from the HPI did not show any accidents, insurance write-off but an outstanding Loan with Moneybarn. At this point, I thought maybe the database is not updated, etc. 9. On the 20th of Oct 2020, morning, things were going through my mind; the seller said the car is clean, no issues, no loan since he settled all etc. but the HPI reports say there is still some outstanding loan. So what I did, I called Moneybarn, and explained the situation, and gave them the contract number as well (since it was displayed on the HPI report). They said they will send me a form by email, but they cannot share any information due to Data Protection (GDPR). fair enough I thought, but what made me boil, they said they OWN the car! So, I took the car and drove to the seller where he is working. I confronted him. He said don't worry, I will handle it, he has no time, he is very busy and bla bla bla. I said what reasons do I have to trust you, you lied, and now you say you still have a debt, etc. So I said I will not leave until he has settled the debt, or repay me my money. I also asked what is outstanding, he said around 7,000. Well, since I confronted him at his workplace he may have felt the heat, he assured he will settle all soon, I said sorry, I need a date, so I said you will settle the debt with Moneybarn by 23 Oct 2020, if not, you will refund me my money. He said Ok he will do it, so I said, since I don't trust you, you will sign a piece of paper, and sign it. On the paper, he wrote "I will clear the debt for the Mercedes by Friday" and signed it. I said I am not happy and added the debt details with contract number, and also a clause that if he fails to settle the debt with Moneybarn by Friday the 23rd of Oct 2020, he will refund me my money, 6,800, and sales of the car Mercedes, license plate, will be void. Also, I said to put an initial on each amendment I made with signature. He did, and I left. 10. On 22 Oct I sent him a message, to remind him to settle the debt by Friday 23 Oct 2020 noontime and also I outlined some legal jargon I had to sent that I received from citizensadvice. 11. On 23 Oct, morning time, I received a message from the seller, he said he will not/cannot refund me the money, not to visit him at his office or place, and that he feels threatened by me. 12. Now, the dilemma/headache; a). I received the form from Moneybarn on the 20th of Oct 2020 and I have to send it back within 7 days b). the seller send me a message he will not refund the money c). is the seller holding the title with Moneybarn or did he also buy and not knowing there is an outstanding loan on it d). did he sent the V5C to DVLA since I have the green slip? e). Shall I fill in the form and sent it to Moneybarn? f). If Moneybarn has all my details they may send someone to repossess the car? 13. I decided, I will not undertake anything yet, because my mind said, go there, confront him, park the car in front of the company since I purchased it there and signed all paperwork in their office, they will call the police, the police will come and surely will not do anything but will force me to remove the car and park somewhere else, record all on camera, take all evidence, sent to Moneybarn and at the same time to the seller's employer (when I asked him to sign a letter he will settle the debt by Friday 23rd of Oct 2020, he used a paper of the car rental company, and on the back, the logo of the rental company is displayed clearly and he may have acted on behalf of the company to sell me the car, after all, I don't know if he holds the title with Moneybarn - well, this is an excuse for me to even sue the car rental company, or blacklist him with the company he is working for since it seems he is some type of manager there and he may have acted in the capacity as a sales person to sell the car to me on behalf the company....). 14. So on the 23rd of Oct 2020, I didn't do anything like described under 13....it's not my style as such I called AWH solicitors, explained all, and they said one person is specialized in dealing with such cases and will call me back after studying my case and inform me if it is something they can fight or not. So they will call me Monday the 26th of Oct 2020. I also said I want to go now and confront the seller, but she said better wait till Monday, and if they can fight the case, they will tell me the next course of action - but my funds are limited and cannot afford a lengthy battle, because if no case against Moneybarn means I will have to sue the seller to the court which will cost me. The car has comprehensive insurance and with all this saga I added on the 20th of Oct 2020 also legal insurance on top. Lengthy story, but I am trying to be as detailed as I can, and yes I should have done an HPI before buying the car, but I am from Holland and car sales work there a bit different, and this is my first time I buy from a private seller. Well, once I have sent the form to Moneybarn, I will park the car in a garage, and at this stage, I am renting a room in a house (there is one more tenant). Since I am from Holland, I am planning a trip within 2 weeks to visit my family and I will drive down with the car and in the meanwhile wait if the solicitor can be of any help. I need some advice though, I am still planning to drive down to the seller on Tuesday after I talked with the solicitor, park the car in front of the company, and confront the seller, and try to record all. I will also try to make him sign a letter that I purchased the car in good faith from him (regardless if he holds the title with Moneybarn or not but at least I purchased in good faith from him). Evidence that I have: 1. Car sales invoice 2. Paper that I made him sign 3. Gumtree ad; I could retract this from google history, but the original add removed from gumtree. At least I can show it was advertised 4. I tried to create a history of past owners, total owners including me are 5. It seems the car was also posted on gumtree before by a company in Essex (I saw on google). The reason for doing this, it is very likely that the seller purchased the car from someone else with an outstanding loan. Since then I read a lot on the internet, so please any advice is welcome to pursue my case, I paid a lot and at least I want my money back. Also what I read so far, Moneybarn is not easy to deal with...thanks in advance for any advice I can use for my case.
    • Hi   I think you need to check not just the serial number but what Meter Point Reference Number (MPRN) as the MPRN is what is registered and energy supplier go off as well as the serial number.   So you need to see what the MPRN is as well as the energy supplier it is registered with.   If you look at this Ofgem link: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier   In the above link to do this check it gives a link to:   Find My Supplier: https://www.findmysupplier.energy/webapp/index.html (note you may have to complete a captcha, then input your postcode only and click find my address, when the list comes up click on your exact address, you will then see you actual MPRN and the energy supplier linked to your address)   With the above make sure and take the details of the MPRN and the Energy Supplier, better still take a screenshot/pdf the webpage.   Please let use know if on doing the above it matches your current supplier?  
    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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DLA stopped over the phone. Can someone help me?


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I was granted DLA in 1997 for life (I still have the letter) but

 

 

recently received a 40 page booklet to complete because the award was "under review"

- even though it was awarded for life and has been increased twice as I became worse.

 

Yesterday I received a phone call from DWP telling me that the DLA had been stopped.

 

 

The lady couldn't tell me why, as she was not the person responsible for the file,

but that they needed further information and that a letter was in the post.

 

Nothing has arrived and I am at my wits end as to what to do.

 

 

We cannot survive without my money and there doesn't seem to be any organisation that can help people like me.

 

 

I do have depression and this big black hole is opening up again,

 

 

so much so that I just feel like going down to the railway line when it gets dark.

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Hi sc867

 

First of all, stay calm, things often seem to be worse then they actually are, they can be dealt with successfully. The DWP are fickle and get things wrong at times. Have you written a Formal Letter of Complaint to the DWP to find out what's happening? Have you contacted your MP?

 

There is a lot you can do.

 

Also if you need to speak to someone contact:-

 

http://www.samaritans.org/how-we-can-help-you/contact-us

 

We can help you with your complaints.

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I can't really help you but have you asked them to resend the letter

 

they stopped my daughters dla for pku in aug 13 when she reached 8 years old and we are still fighting them we have now reached the last stage ( secretary of state) and he has sent it back to the first tier and told them to ignore the first decision

What every you do don't give up but keep fighting them

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This may be a long shot but the 40 page booklet they wanted you to fill in probably had a

limited time in which you needed to get it back to them. Probably 1 month.

 

My guess would be that because you did not return the booklet they have taken it that

you no longer require the award and have subsequently stopped it.

 

I would suggest contacting them directly on the phone to see exactly what the reason is

for them stopping the award.

 

It appears that currently if you have a award and and fail to send in any information that

they request they are jumping on the "you no longer require it" so stop the award you have.

 

This happened to my wife when we failed to pursue the PIP we enquired about because we

did not know that by simply asking for the forms we were actually starting the claim process.

 

Also you can try to talk to them and get your original claim re-instated which I believe they

sometimes do, However, if they say they will re-instate the original claim get them to send

you confirmation in writing.

phone and then they never did (they also had no info on their system to show we ever called).

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Hi sc867

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do about it.

 

Send it to to the department that is dealing with your claim.

 

If possible keep everything in writing.

 

https://www.gov.uk/complain-disability

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This may be a long shot but the 40 page booklet they wanted you to fill in probably had a

limited time in which you needed to get it back to them. Probably 1 month.

 

My guess would be that because you did not return the booklet they have taken it that

you no longer require the award and have subsequently stopped it.

 

I would suggest contacting them directly on the phone to see exactly what the reason is

for them stopping the award.

 

It appears that currently if you have a award and and fail to send in any information that

they request they are jumping on the "you no longer require it" so stop the award you have.

 

This happened to my wife when we failed to pursue the PIP we enquired about because we

did not know that by simply asking for the forms we were actually starting the claim process.

 

Also you can try to talk to them and get your original claim re-instated which I believe they

sometimes do, However, if they say they will re-instate the original claim get them to send

you confirmation in writing.

phone and then they never did (they also had no info on their system to show we ever called).

Hi neword - I made sure that I replied within the time limit and also paid extra to send it back so that it had to be signed for to prove delivery. I've phoned three times - they confirmed on the first call that they had received it the previous week (within the time limit) but that they couldn't discuss anything with me because the lady in charge of the case wasn't there. On every occasion that I've rung she wasn't there, so I still don't know why it's been stopped and I can't appeal because I haven't had any paperwork.

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Hi sc867

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do about it.

 

Send it to to the department that is dealing with your claim.

 

If possible keep everything in writing.

 

 

Hi Rebel11, I can't make a formal complaint as I don't have any paperwork with decisions to complain about. All I can complain about is the fact that they have stopped my DLA over the phone and that nobody will tell me why or what the extra info is that they require. I can't even appeal! :sad:

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Hi sc867

 

You can complain about the following, 'that nobody will tell me why or what the extra info is that they require'.

 

This is the DWP's Customer Charter dated April 2014:-

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/292673/customer-charter-dwp.pdf

 

https://www.gov.uk/government/publications/our-customer-charter

 

It sounds like they haven't met the standards that they have set out in the Charter in your case.

 

 

Hi sc867

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do about it.

 

Send it to to the department that is dealing with your claim.

 

If possible keep everything in writing.

 

 

Hi Rebel11, I can't make a formal complaint as I don't have any paperwork with decisions to complain about. All I can complain about is the fact that they have stopped my DLA over the phone and that nobody will tell me why or what the extra info is that they require. I can't even appeal! :sad:

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Thank you so much for that, I'll do that first thing in the morning and also send it so that they have to sign for it. It really gets to me - I used to have four jobs all at the same time (two voluntary) and in 1997 I was told (by the MOH for Devon) that I could no longer do anything. I've got worse since then, been told that it is "progressive and irreversible" and now I've lost my DLA, even though it has been increased twice since it was awarded to me. They must think I'm a fraud all of a sudden and that is upsetting me. I'm finding it very hard to cope.

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Let us know how they respond, there are lots of things you can do, don't let them get you down ever. The guys are here for advice and support.

 

Thank you so much for that, I'll do that first thing in the morning and also send it so that they have to sign for it. It really gets to me - I used to have four jobs all at the same time (two voluntary) and in 1997 I was told (by the MOH for Devon) that I could no longer do anything. I've got worse since then, been told that it is "progressive and irreversible" and now I've lost my DLA, even though it has been increased twice since it was awarded to me. They must think I'm a fraud all of a sudden and that is upsetting me. I'm finding it very hard to cope.
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Let us know how they respond, there are lots of things you can do, don't let them get you down ever. The guys are here for advice and support.

 

Wilco - and thank you so much.

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Well thanks for clarifying that you returned the booklet in time as that makes my initial

post/thoughts invalid which is a good thing.

 

I am not sure if I am right here but

 

"If someone's case is under review surely they cannot stop the payments until after the review has been completed"

If this above statement is correct then that would suggest that the review had been completed and if it has been

completed then they must have the information on their systems.

 

Whenever i am told by the person that I am speaking to that they do not have any info on the system or that they

cannot tell you anything I always say "well put me through to someone that can". You have to be firm these days

and not let them get away with this sort of thing. If they keep fobbing you off just say that you are going to have

a word with your MP (or something along that line) and theres a chance you will get them to "find the person you need"

or find out more information concerning your situation.

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Update: I've just telephoned again and the lady who is dealing with the case actually answered the phone. She said that by strange coincidence she had the file on her desk and took a few seconds to look at it. She then said that there IS a "suspension on the payments" but that it was not put there by her and that she did not know who had put it there or why. Apart from that there was nothing that she could do, but if she found anything out she would come back to me.

Therefore I am still in the position of not being able to appeal or protest about it because I don't know why it has been done and the letter that was "in the post" on Monday still hasn't arrived.

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Hi sc867

 

Continue with your complaint, they should inform you as to what is going on with your claim. They have your file, 'but they don't know what's going on with your claim', they have notes on your claim 'but they don't know who put the notes on the system, stating your claim has been stopped, except it wasn't the person you spoke to', your expecting a letter but it hasn't turned up yet', this is against the 'DWP's Customer Charter'.

 

If they don't want to provide you with information. Send them a formal request.

 

Send them a SAR request. No fee required, they have 40 days to respond, they have to provide all the data they have on you. If they don't provide the info, make a complaint to the ICO. Send the SAR Recorded Delivery.

 

DWPrequest for personal information - Gov.uk

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Futher update: I received another phone call last night (apparently the staff are working 12 hour shifts) from the lady in charge of the case. She told me that she had lifted the suspension of payments because she could not find out who had imposed it or why. I've checked with the bank and this month's DLA has now been paid into my account. She also said that she was now checking with my GP about the mobility part of the claim, which I suppose is fair, although they had already been told that my condition is "progressive and irreversible."

One question comes to mind. Am I going to have to go through all this again when they change my DLA to PIP next year?

Thank you for all your help and support, I do appreciate it as I find things very hard to cope with at times, amd this was one of them. I would guess that there's no point in doing anything else at the moment until I hear whether they are going to continue with my DLA payment. If they say no, then I'm going to have to appeal. I just wish there was some sort of organisation that helps claimants in this area. There is a "Claimants Union" in Plymouth, but they only help people who live in Plymouth.

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From what I know. When you get migrated to pip. Dependant on how much evidence they have on file and how up to date that is will determine if they do a paper assessment or actually call you in to start the misery go round again.

Sorry :( system really does cause more stress than is needed

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From what I know. When you get migrated to pip. Dependant on how much evidence they have on file and how up to date that is will determine if they do a paper assessment or actually call you in to start the misery go round again.

Sorry :( system really does cause more stress than is needed

 

A friend who has had rheumatoid arthritis for over 20 years and can hardly walk these days had to undergo a medical from DLA to PIP.

She was told they needed to update her records, and make an up-to-date assessment of her condition.

 

The good news was, she is know claiming the higher rate, as her condition had deteriorated, and she had not informed them as she was afraid to (in her words) rock the boat.

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Hi sc867

 

Well Done on getting that resolved. As soon as you get PIP paperwork through update this thread. Then the guys can advise.

 

Futher update: I received another phone call last night (apparently the staff are working 12 hour shifts) from the lady in charge of the case. She told me that she had lifted the suspension of payments because she could not find out who had imposed it or why. I've checked with the bank and this month's DLA has now been paid into my account. She also said that she was now checking with my GP about the mobility part of the claim, which I suppose is fair, although they had already been told that my condition is "progressive and irreversible."

One question comes to mind. Am I going to have to go through all this again when they change my DLA to PIP next year?

Thank you for all your help and support, I do appreciate it as I find things very hard to cope with at times, amd this was one of them. I would guess that there's no point in doing anything else at the moment until I hear whether they are going to continue with my DLA payment. If they say no, then I'm going to have to appeal. I just wish there was some sort of organisation that helps claimants in this area. There is a "Claimants Union" in Plymouth, but they only help people who live in Plymouth.

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  • 3 weeks later...

Latest update: Having been told on 26th Sept that DWP were going to check with my GP, I had to go and see her last week as I fell down again. I asked her what DWP wanted to know and she said that she hadn't received anything from them! Should I say nothing or should I pester DWP and risk upsetting them at possibly some cost to myself?

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  • 3 weeks later...

Latest update: my GP has told me today that she has just received the questionnaire from DWP regarding my DLA. What do you recommend that I do now? Should I just wait to hear from DWP or is there something more that I can do to help myself?

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Would not your GP now need to fill in the questionnaire and return it to DWP as a next step? Would not the DWP be now awaiting the return of that questionnaire before it can proceed further? Maybe you could urge your GP to complete the questionnaire and return it asap.

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Thanks for that, LW. I wonder if it would pay to see the GP and go through her reply with her before she sends it back, or would that either be frowned on or not be allowed?

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I can't see there being any objection to you seeing or consulting your GP, and what business would it be of anyone else?

 

 

I thought that there were strict rules about doctors divulging details of patients' health condition. For that reason alone I would expect that your GP would consult you before returning any details of your condition to DWP.

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