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dermacella/beautederm.com - Halifax refunded - now reversed again - say my fault - help


Bubblesrising
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I too sent for this free trial of face cream..

.just pay postage....

. Tried product but got a rash all over my face

 

 

...I emailed to cancel the two offers one from dermacella.com

the other from beautederm.com.

 

 

I Sent back product to a p.o address in rugby,

the package with product in was returned back to me saying address i had sent it to was bogus !

 

Then the two companies took £97.95 each out of my account.

 

 

I complained to Halifax they reimbursed me while they did their enquiries ..

 

 

.. Now halifax has taken out money again from my account £97.95p saying its my fault

and these two bogus companies are not at fault.

 

 

My husband has just had brian surgery for brain cancer ,

he s now on chemo..

.all this money taken out of our account has left us in finacial hardship .

 

 

.. Can anybody help me please !!???

 

 

Do you have any advise what to do ?

 

 

Halifax not protecting us from this [problem] :(

Edited by Bubblesrising
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own thread created

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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was this by letter?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

please keep to this thread and reply to my question

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I am having the same problem with my bank nat west, I have now sent all the relevant correspondence to the financial ombudsman, if you give them a call they will get the ball rolling, it may be worth a try if Halifax will not help you, I found them to be very easy to talk to and they are aware of stemologica or dermagenta or any other name they may be known by

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If the money has been taken by Direct Debt, then use the Direct Debit Scheme.

 

http://www.directdebit.co.uk/DirectDebitExplained/Pages/DirectDebitGuarantee.aspx

 

I am having the same problem with my bank nat west, I have now sent all the relevant correspondence to the financial ombudsman, if you give them a call they will get the ball rolling, it may be worth a try if Halifax will not help you, I found them to be very easy to talk to and they are aware of stemologica or dermagenta or any other name they may be known by
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