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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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I bought an iPhone from GAME, think i've been ripped off. ***Resolved***


rippedoffyetagain
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Hey guys, really was unsure if I was going to bother posting this, but here goes.

 

I purchased a used iPhone 5 from a Game high street store last July 2013.

It is obviously now out of the 1 year warranty they give you.

I purchased the phone for the sum of £380 & I was sold the phone as "unlocked".

 

I had been using the phone since July 13,

initially with a "giffgaff" simcard

(I believe is run on the o2 network, but for the past 4 months or so, I have used a "3" sim card in it.

 

This week i decided to sell the phone &

I selected "Erase all content and settings" on the phone prior to its sale.

 

 

To save myself any hassle, I took the phone to a local highstreet store to sell, but they informed me the phone is locked to Vodafone.

 

I can now confirm the phone will only activate with a Vodafone sim card

& will now not accept my 3 sim I had been using in it for the previous 4 months.

 

This has really annoyed me as I paid GAME a premium for an unlocked phone,

which turns out to be locked to Vodafone after I had reset it back to factory before selling.

 

I contacted my local game store (not where I purchased it) who were totally dismissive as it was outside the 12 months warranty.

Manager didnt come near me but also wiped her hands clean.

 

I phoned the GAME helpline in London & was told "well, youve been using a 3 sim card in it & it was unlocked when you bought it,

so contact Apple,, its outside the 12 months warranty.

Youve been using it for 14 months havent you?"

 

This is the first time I have had cause to "erase all content and settings" which has bought this problem to light.

Personally I belive I have been missold a phone by GAME,

I cant belive how dismissive they have been.

 

Should i just put this one down to experience,

I don't want to as I feel ripped off, but I believe it will be extremely difficult to go anywhere with.

 

Has anyone any thoughts?

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Hi rebel11

 

Ive already been thinking about this.

 

I have the receipt - but the only details it says about the phone are "iPhone 5 16GB" & also gives the serial number.

 

The game helpline looked up the transaction from my loyalty card number.

They didnt dispute that the phone was purchased as "unlocked" from the details they could see on their screen,

but I had a feeling this could be a problem.

I fail to see how the info they have on their screen of the reward card would be different from info on my receipt.

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Hi rip

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened (purchased unlocked phone), how they have let you down (phone appears to be locked after personal info removed) and what you want them to do (unlock the phone).

 

Send it to:-

 

Mr Martyn Gibbs

Chief Executive

Game Group PLC

[email protected]

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Should I mention anything about calling instore or calling the helpline?

 

Or should I keep it short? Not very good with these things :???:

 

Oh, one last thing please. Will I Mark the letter "Formal letter of complaint" at the top?

 

Thanks rebel, you are a star.

Edited by rippedoffyetagain
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I would be upfront, explain that you contacted Game Store and Customer Services and they have been unhelpful in your attempt to resolve the issue.

 

How did you pay? I.E. Credit Card or Debit Card

 

Should I mention anything about calling instore or calling the helpline?

 

Or should I keep it short? Not very good with these things :???:

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It seems strange that it had worked fine with a Giffgaff and 3 Sim card for you but then suddenly became locked to Vodafone after that. So, it seems that initially at least, it was unlocked.

 

One problem with iPhones is that they do have the functionality to lock themselves to a network after the fact if they aren't purchased directly from Apple,

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7Bd9c6aeb0-f0d2-11e0-763b-f20203001e3d%7D

 

They're supposed to lock themselves to the network of the first SIM card that's inserted into them.

 

You might also try contacting Apple (or visiting an Apple Store if there's one near you) to see if they can assist with re-unlocking it.

 

 

What seems to have happened, in my opinion, is that the phone was originally locked to Vodafone when it was purchased brand new by the original purchasher. That person has then unlocked it through non-official means before selling it to GAME, who would have every reason to believe it was a genuine unlocked phone. However the phone has now re-locked for some reason. Did you recently install an update at around the time it seemed to lock itself again?

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Well, what a difference that email made, thank you so much rebel, you were a great help. I'm delighted.

 

Briefly summed up at 09:18 this morning I missed a call from my local store manager (the same one who didn't have time for me on Saturday). She left a very polite message and told me she wanted to rectify the problem for me.

 

I called to the store this morning & had the full attention of a very very very apologetic manager. The result of which was that within the hour they have bought back the phone as unlocked (a couple of pounds above the going "trade in" rate) & they have given me a £10 gift voucher to spend how i wish. I did initially propose the store buying back my phone as unlocked (how I had purchased it from them last July) on Saturday, but was refused.

 

That's it in a nut shell, If only this could have happened in the first place, eh?

 

@maxx - Yeah, I'm not sure at all what happened. I did do a little research on it & found that it is possible that even after an official network unlock, it can infact lock to the network again - in this case Vodafone.

 

It was running with no problems on my 3 sim for a few days after the latest ios8 update - so I "think" that what reverted it to vodafone was the fact that I "erased all content and settings". I'm led to believe that if the phone was "unofficially" unlocked the update to ios8 and previous ios7 updates would have wiped that out. I'm left thinking it was an official lock "gone wrong".

 

I'm baffled by the whole thing to say the least, but thankfully I'm sorted now.

 

Thanks so much for both the help you offered & also to rebel who's advice worked a treat :)

Edited by rippedoffyetagain
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