@npowerhelp NPower- sent a bill after 6 months with a new supplier?!

[vw_golf_nutter]

Hi all,

I used to be with Npower for gas and electric

 

 

got fed up with not getting bills then getting 2 at once or them messing about with payments.

 

I left them for another supplier on 26/02/2014.

 

I got a final bill from Npower on 4th March 2014 which I noticed had the wrong readings.

 

 

The readings they had estimated were higher than the actual reading. (i took the reading myself on he day my supplier switched)

 

i called them and gave them the new reading which would of meant my bill was less than they sent.

 

The lad on the phone said they would amend their record and if there was still money oweing I would get a new bill sent out.

 

6 MONTHS LATER I get an email saying my bill is ready to be viewing please log in.

 

I try and log in and it says my account is closed and I therefore cannot log in.

 

I am now really confused.

 

 

They have either messed up and the email is a mistake or they have taken 6 MONTHS to change my final bill

and have now sent it out even though i cant view it.

 

This is just a joke.

 

 

i rang the number on the email and get told by a robot voice there is a 19 minute queue!!

 

Ive hung up obviously.

 

If this is a bill after 6 months surely this is beyond a joke its taken them this long!!??

[dx100uk]

doesn't really matter

 

 

6mts is ok.

 

 

as long as it correct mind!

 

 

dx

[vw_golf_nutter]

ok i got through to them eventually,

 

 

she said that the account balance says £0 but then she goes in to statements and it says there £60.03 oweing

but looks like it was paid but then regenerated?!

 

 

we are both now confused.

 

I have asked her to send me the bill out in writing so i can have a look...

[dx100uk]

good move

 

 

check their readings

 

 

dx

[batman1956]

Have a look at this

 

http://www.bbc.co.uk/news/business-27716065