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    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. 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I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. 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This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
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Advice on Harlands cancellation


Syntha6
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Hi Guys

 

After just reading all the annoying Harlands stories

 

 

I want to get myself prepared for cancelling my membership with them.

 

 

The contract stipulates ;

• Once you have completed the minimum number of direct debit payments you can cancel your automatic renewal payments

by contacting our helpline (you should give us not less than 30 days notice).

 

My minimum number of payments is 11,

this payment will be due on 28th

 

 

I haven't given 30 days notice, as I've just become aware thanks to this forum of what they get up to,

 

 

I first tried calling their helpline which I quickly realised is useless

 

 

I've emailed them to which i haven't had a response.

 

 

I just want to know what I should or expect them to say before they begin their con merchant tactics.

 

Thanks

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Hi Syntha and welcome to CAG

 

What brand of gym is this with ?

 

Don't try calling or emailing Harlands at all and use posted letters only. Then you have a proper papertrail.

 

Did you pay the first month's fee by card, cash or cheque, leaving the next 11 payments to be made by the DD mandate.

 

Is the 11th DD payment due on 28th September. If so, you can take a cancellation letter to the gym saying, "I hereby give notice to cancel when my 12 month membership ends."

 

Take 2 copies of the letter to the gym and leave one with them. Get a staff member to sign and date the 2nd copy so you have a receipt and keep this safely. So long as you do this before the 11th payment is due, your cancellation will be in time. After the 11th DD is paid, cancel the DD mandate by instructing your bank.

 

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Hi Slick

 

Thank you so much.

 

It's called Kearns Gym don't believe it is a chain, I haven't enquired in the gym yet as I imagine they will just fob me off and after reading all previous posts I kinda panicked.

 

I paid the first payment by card and yes after checking when they took my first payment the 11th is due 28th September. I shall follow your advice, thanks so much for your assistance, much appreciated.

Oh I didn't mention that it was a 12 month contract so although I'm at payment 11, I joined the gym on 7 November 2013, wouldn't I wait until that month to cancel the DD mandate ?

Hi Syntha and welcome to CAG

 

What brand of gym is this with ?

 

Don't try calling or emailing Harlands at all and use posted letters only. Then you have a proper papertrail.

 

Did you pay the first month's fee by card, cash or cheque, leaving the next 11 payments to be made by the DD mandate.

 

Is the 11th DD payment due on 28th September. If so, you can take a cancellation letter to the gym saying, "I hereby give notice to cancel when my 12 month membership ends."

 

Take 2 copies of the letter to the gym and leave one with them. Get a staff member to sign and date the 2nd copy so you have a receipt and keep this safely. So long as you do this before the 11th payment is due, your cancellation will be in time. After the 11th DD is paid, cancel the DD mandate by instructing your bank.

 

:-)

Edited by Syntha6
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Hi Syntha,

 

Get the letter handed in to the gym in the next 7 days and make sure you get the 2nd copy signed and dated.

 

If the staff member refuses to sign as asked, just make a note of their name on the copy letter, and write down the time and date you left the letter at the gym.

 

Keep us informed and don't be surprised if Harlands deny that you ever cancelled !! Gyms and their Admin Co's have a terrible "habit" of losing such letters.

 

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Slick

 

Just received a reply from Harlands to my original email

 

Dear Mr,

 

We thank you for your recent email.

 

We can confirm that we have marked your account as Non-renew. Therefore your final payment will be collected on the 28th September 2014. You may use the gym until the 27th October 2014.

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Hi Syntha,

 

As long as you pay a total of 12 instalments (initial card payment plus 11 DD pay'ts), that's fine.

 

Good that Harlands have replied as per your post #6. However, you should still give the letter to the gym as described above. It may seem like Belt and Braces but, with Harlands, I'd take no chances.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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