Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Which hours count for Carer's Allowance

Please note that this topic has not had any new posts for the last 2231 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I should receive Pension Savings Credit shortly, when I turn 65. When I was on the phone applying for this I mentioned that I was my mother's carer. The lovely lady was very keen that I apply for Carer's Allowance, even working out how much additional Pension Savings Credit I would get.



On one website it said you could include hours you are available. As I am her only carer I am available 24/7 but I am sure it is not as simple as that. I do all the normal things, cleaning, shopping, assisting with showering, medication, etc., while obviously trying to ensure she is as independent as possible. I also do things at my home which are to do with her needs. She is 93, has limited mobility and Alzheimer's but still at a stage where she can make (heat) her meals, etc. Mum receives AA at the lower level as she does not currently need overnight care. I have POA for her which means I spend some time keeping an eye on her bank account, bills, etc., and making sure she has enough cash.



I have no idea if this would come to 35 hours or what I should include in the calculation and am ready just to give up but the money would help me to help Mum.



I would be grateful if anyone could add clarity to this for me.

Link to post
Share on other sites

35 hours per week works out at five hours each day - Simply add up how much time you spend with your mother, not just the hours you are actively assisting her. Add on the time taken doing shopping, banking, preparing meals, and also travel time. If you take her out anywhere, include this in your calculations.





No... you can't eat my brain just yet. I need it a little while longer.
Link to post
Share on other sites

As mentioned above,

the carer and the cared for have to confirm that at least 35 hours a week are treated as 'cared for hours'.


There are no checks made by the DWP other than you may at some point in time have to explain what you do in those hours.


However the definition of what constitutes cared for hours does not exist other than to say that for those hours you cared.



As an example, you may live 2 hours drive away from the cared for person and you visit twice a week.

Those 8 hours of travelling will count.



If you deal with the cared for person's financial affairs, do their washing etc in your own home, those hours are counted.

Even time spent with the cared for person providing support and encouragement are caring hours.



In other words if you believe that there are hours in each week that you carry out some form or type of caring for the benefit of the cared for person,

then you count them.



Over a week that would be at least 5 hours a day on average.


You may stay with the cared for person for 24 hours and go back the following day,

then those 24 hours are counted as well as are the hours taken to get there and back.


A case that I am aware of is where the carer lives 200 miles away and stays from 12noon on the Saturday

(the time that they arrive) to 2pm on the Sunday (the time when they set off to return) with the cared for person every weekend.



In that case the travelling time of 5 hours each way added to the 26 hours

that they spend with the cared for person adds up to 36 hours each week!

Link to post
Share on other sites

I feel better just reading "However the definition of what constitutes cared for hours does not exist" as I couldn't find one and thought I was missing something :smile:



Your very clear description will help; thank you. I just need to sit down and work it all out!

Link to post
Share on other sites

If your mother lives alone, then please check her benefits to be sure she doesn't currently receive a severe disability premium, as this would be lost if you claim carer's allowance and receive a payment of carer's allowance.


However, if you get or will be getting state pension of above the level of carer's allowance then it won't matter as you will just get underlying entitlement to carer's allowance (no payment) and a carer's premium on top of your pension credit, which won't impact any money your mother gets.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites

Thank you Estellyn. I try to keep on top of these things but severe disability premium was something I had never heard of.



Luckily when mum had a fall three or four years ago (perhaps luckily is wrong word as she broke bones in her pelvis :sad:)

a lady came to help me fill in the forms to tell them how much mum should pay for her care at that time.

She sorted this out for me and mum has been getting it since then.


Can I just clarify.

I had always understood that I could claim Carers Allowance (hours allowing) but would not receive it as I get another benefit, i.e., State Pension.



I also understood that if I had not been getting a state pension and did receive it Mum would loose her SDP.

Are you saying that if I was getting carers premium mum would not loose her SDP?


I really don't think I am spending 35 hours on her care at the moment but with Alzheimer's in the picture things

may change and the extra bit would then be very helpful.

Link to post
Share on other sites




what happens is if you receive state pension (above the carer's allowance amount),



you apply for carer's allowance and



you'll be sent a letter stating that you have been awarded what's called an 'underlying entitlement' to carer's allowance

- you don't get the cash, but they acknowledge that if it weren't for state pension you would.



You then inform the pension credit section that you have underlying entitlement

and they pay a carer's premium on top of your pension credit,

an amount of just over £30 a week from the beginning of your 'underlying entitlement' to carer's allowance.

We hang the petty thieves and appoint the great ones to public office ~ Aesop

Link to post
Share on other sites
I really don't think I am spending 35 hours on her care at the moment but with Alzheimer's in the picture things may change and the extra bit would then be very helpful.


You have my sympathies wrt your mother's condition - My mother was diagnosed with a rare variant of Alzheimer's early last year, there is no cure and it is an emotional and heartbreaking journey. Make the most of any time you can spend together.





No... you can't eat my brain just yet. I need it a little while longer.
Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...