PPI Citi Card

[peony1gardens]

The spreadsheets are for Excel 2007 and above.

 

Grab a free copy of Open Office - https://www.openoffice.org/ - they should open with that. ;-)

 

Have downloaded Open Office and have Excel 2007 but the spreadsheets just refuse to open. Very frustrating as have spent considerable time on this today so far. Don't know what I'm doing wrong.

[peony1gardens]

Have downloaded Open Office and have Excel 2007 but the spreadsheets just refuse to open. Very frustrating as have spent considerable time on this today so far. Don't know what I'm doing wrong.

Have now managed to open the FosC1Sheet and have worked out the compound interest. One question? I stopped paying the PPI premium in March 2006, so do I calculate the interest up until that date or up until today's date? I assume the former but perhaps you could clarify.

Thanks

[theoldrouge]

To the date of account closure, then 8pc from that date to today

[theoldrouge]

Use statin sheet for the 8pc

[peony1gardens]

Thanks. When you say up to account closure I presume you mean up to the date I cancelled the PPI?

Still having problems downloading the statinsheet even though we have Excel 2007. Have others had this problem?

Thanks anyway for all your help so far, also thanks to Hillards.

[theoldrouge]

the date they stopped charging you interest, then 8% to today

[hillards]

Still having problems downloading the statinsheet even though we have Excel 2007. Have others had this problem?

Excel 7.0 was part of Office 95, issued 1995. The spreadsheets offered on CAG are designed in much later versions so will simply not work in Excel 7 ;-)

 

OpenOffice should work, although I admit I've not tried it myself, just going on assurances from others who have.

[peony1gardens]

Excel 7.0 was part of Office 95, issued 1995. The spreadsheets offered on CAG are designed in much later versions so will simply not work in Excel 7 ;-)

 

OpenOffice should work, although I admit I've not tried it myself, just going on assurances from others who have.

 

To Hillards and the Oldrouge - thanks for all the advice.

 

 

Just one question for the oldrouge

- to which address did you send your letter of complaint to the CEO of Citi Europe?

 

I'm still grappling with the spreadsheets and havn't yet been able to work out the compound interest on my PPI payments accurately

or the simple interest of 8%.

 

 

Should I just send an approximate claim and leave it to Citi to work out the sums involved?

 

 

Not sure where to go from here.

[dx100uk]

have you got the spreadsheets to load ok now?

[peony1gardens]

I have a spreadsheet with the amounts and dates of PPI paid plus interest rate plus date PPI premiums ended. Not sure how I load this so you can see it.

Thanks for getting back so quickly.

[dx100uk]

manage attachments via the go advance button

bottom right of these msg boxes

[peony1gardens]

This should do it.

[hillards]

Not sure what you've done in that spreadsheet but you have disabled the way it calculates the interest.

 

What I did with Citi was to fill in a copy of the FOS questionnaire and sent that to Citi for them to work it all out. As yet they have not got back to me, which is annoying, but I have had letters to say they are looking into my complaint.

 

The form 'consumer questionnaire' is on this page: http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html - it may prove easier to start there and if you're not happy with their response then go on to work out what they should have offered.

 

At this stage a spreadsheet is only a rough guide to what you may get, and can even be misleading if you don't get it 100%. Many PPI claims only pay interest on amounts charged whilst the account was in credit

[dx100uk]

copy and paste your data cols [A,B,C] into this sheet

 

 

This second spreadsheet is a compound interest calculator and can be used both for PPI claims and Charges Reclaims on Revolving Credit Accounts such as credit cards. Compound interest is not an award that fos will give in respect of PPI claims but it can be used in PPI cases that are pursued through the courts. It is the standard sheet that is also used for charges reclaims both on credit cards and loan accounts where interest in restitution is claimed.

 

CISheet v101.xls

 

 

put their int rate in cell d15

[peony1gardens]

Many thanks to hillards, dx and theoldrouge for all your help.

 

 

Thanks to you I now know much more about Excel and how to work out charges and interest rates.

 

 

Have now managed to work out compound interest and am in the process of composing a letter to Citi.

 

 

I spent over 2 years waiting for a response to this claim from the FOS with no positive result,

so am going directly to Citi.

I'll let you know how I get on.

[theoldrouge]

James C Cowles,

 

Chief Executive Officer,

 

Citifinancial Europe PLC

 

Citigroup Centre

 

Canada Square

 

Canary Wharf

 

LONDON E14 5LB

 

Marked PRIVATE & CONFIDENTIAL

[peony1gardens]

Many thanks for that information. I'll let you know how I get on.

[peony1gardens]

To oldrouge and hillards

Well, my letter and complaint to the Citi CEO seems to failed miserably.

 

 

I sent the letter 1st class recorded delivery and wondered why there was no indication that it had been signed for ie delivered.

Seems it wasn't even seen by the CEO.

 

 

I just received a standard letter from Citi saying that as the account is now owned by Opus the complaint has been forwarded to them.

 

 

They also state that if you refer the complaint to the FOS

they won't be able to do anything about it as Citi was not a member of one of the old ombudsman schemes before 2001 (all of which I knew already).

 

 

Having spent 2 years fruitlessly pursuing the complaint with Opus and then the FOS

I feel angry that Citi can get away with this particularly as all the other banks and financial institutions

I've had dealings with have all compensated me for misselling PPI.

 

 

Do you think it's worth contacting the FCA on this?

[hillards]

I've no doubt that theoldrouge will have something to say about this. If the account is owned by Opus (?) then Citi will just pass you on. I wasn't aware they had farmed out some accounts like this, all my own dealings were with Citi and I'm just waiting for a cheque from them.

 

I fall else fails you may have to take them to court. My thoughts are that if your account with with Citi then your claim is with Citi.

[theoldrouge]

accounts originally held with citi from inception are dealt with in an inept but conclusive fashion,

 

however accounts originally associates are another matter entirely

 

Citi , without issuing any noa, sold these cards to opus enmasse in 2010 (that became progressive credit and now newday)

 

there must have been,imo, a clause in the assigment deed,(not the noa) that opus would also take on the ppi liabilities

 

which of course they were happy to do, as they simply turn down all complaints, and then inform you

 

that because the acc was started pre regulation, you cannot expect any help from the fos.

 

If you were self employed they will tell you that you ticked the ppi box on your application

 

however, afaik none of these original applications have survived citi's shredder

 

the only info held is on experian autoscore, which of course depends on the skills of the info inputer

 

So, personally I would write once again to citi ceo, insisting he personally reviews your complaint

 

and send by special delivery

 

failing that then I,m afraid your redress is only going to be via the courts

[peony1gardens]

Thank you to both hillards and theoldrouge for your replies and sorry its taken so long to get back to you - Christmas got in the way. I shall try once more to write to the CEO of CitiFinancialEurope as suggested but I'm doubtful that the result will turn out any different. Thank you for all your help so far. Its been immensely useful. I shall get back to you once I've heard back from Citi. I still don't understand how they can get away with not paying compensation for any claims predating 2001, indeed how as a major bank with an international reputation and operations they were able to sell PPI insurance when they weren't regulated and seemingly didn't belong to any voluntary schemes.

[honey56]

Thank you to both hillards and theoldrouge for your replies and sorry its taken so long to get back to you - Christmas got in the way. I shall try once more to write to the CEO of CitiFinancialEurope as suggested but I'm doubtful that the result will turn out any different. Thank you for all your help so far. Its been immensely useful. I shall get back to you once I've heard back from Citi. I still don't understand how they can get away with not paying compensation for any claims predating 2001, indeed how as a major bank with an international reputation and operations they were able to sell PPI insurance when they weren't regulated and seemingly didn't belong to any voluntary schemes.

 

I am in the same situation as you with Citifinancial, did you get anywhere writing to the CEO?

[peony1gardens]

I am in the same situation as you with Citifinancial, did you get anywhere writing to the CEO?

Thank you for your message honey56.

No I didn't get anywhere with my letters to the CEO. With the first one they just referred me back to my original claim and the second one they ignored completely even though I put Private and Confidential on the letter and envelope and sent it by registered mail.

Its some time ago now so don't know if its worth pursuing. I'm cross about it all as they are the only financial institution that refused me compensation on the grounds that they weren't regulated pre 2001. I took out my credit card with them in 1997, so if your claim dates from 2001 or later you may have more luck.

Perhaps we should get together and make a concerted action against Citi.

[honey56]

Thank you for your message honey56.

No I didn't get anywhere with my letters to the CEO. With the first one they just referred me back to my original claim and the second one they ignored completely even though I put Private and Confidential on the letter and envelope and sent it by registered mail.

Its some time ago now so don't know if its worth pursuing. I'm cross about it all as they are the only financial institution that refused me compensation on the grounds that they weren't regulated pre 2001. I took out my credit card with them in 1997, so if your claim dates from 2001 or later you may have more luck.

Perhaps we should get together and make a concerted action against Citi.

 

Mine dates from 1997 as well, they refused mine on the grounds that I never had any other means of covering the repayments in the event of redundancy, illness ets, even though I was self employed. it does seem a waste of time following it up.

[honey56]

Mine dates from 1997 as well, they refused mine on the grounds that I never had any other means of covering the repayments in the event of redundancy, illness ets, even though I was self employed. it does seem a waste of time following it up.

 

Well I sent an email on the 16th June to citi letting them how disappointed I was with their refusal and have received a letter today saying they have upheld the complaint and will send out a cheque for £1739 Result

 

Thank you for your help